- Report: #1021007
Report - Rebuttal - Arbitrate
Complaint Review: Wholesale Factory
Wholesale Factory222 Purchase Street, suite 310 rye, New York United States of America
Wholesale Factory Sold me counterfeit Lifeproof phone cases rye, New York
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Upon further inspection I realized what I got were indeed counterfeits!! I know this because I already own a Lifeproof phone case that I bought directly from the manufacturer. Anyhow everything about these cases scream forgery! The front and back covers came apart very easily, the latch on the cases do not stay shut (which is a big problem for a waterproof case), the o-ring which keeps leaks out comes undone easily (another big problem), the inside color of the cover does not match the outside color as an authentic Lifeproof case, and the counterfeit cases are missing serial numbers on the inside front and back covers like a real case. --Without the serial numbers Lifeproof will not warrant the cases against any defects and damages!
So far all my phone calls and numerous emails to Wholesale Factory has gone unanswered so I filed a complaint against them with Lifeproof Company. I was told by a Lifeproof employee that Wholesale Factory is NOT an authorized Lifeproof reseller and their Lifeproof cases are indeed forgeries because of the missing serial numbers. I was also told they get at least 20 complaints a week about Wholesale Factory. I will now file a complaint with my credit card company to try and get my money back. PLEASE DO NOT BUY FROM WHOLESALE FACTORY, THEY ARE NOT WHAT THEY CLAIM TO BE!
This report was posted on Ripoff Report on 02/27/2013 11:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/Wholesale-Factory/rye-New-York-10580/Wholesale-Factory-Sold-me-counterfeit-Lifeproof-phone-cases-rye-New-York-1021007. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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