• Report: #899314

Complaint Review: Whos' Who Cambridge

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  • Submitted: Mon, June 18, 2012
  • Updated: Wed, July 18, 2012

  • Reported By: Francis — San Jose California United States of America
Whos' Who Cambridge
498 RXR Plaza, W Tower, 4th Fl, Uniondale, New York United States of America

Whos' Who Cambridge Contacted me while out on Disability, asked for my credit card for a book, next day I received an email that said they charged me close to $1000. I have never received anything, nor is the informatio Uniondale, New York

*Author of original report: Cambridge Whos Whos - you should be ashamed - all of this is erroneous and we can prove it

*UPDATE Employee: Worldwide Who's Who is a Company of Integrity and Hold Ourselves Accountable to Our Members

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I was contacted by phone and asked for by name. I was told that someone had nominated me to be included and published in a book called Who's Who. They wanted to get updated information and told me that it cost nothing! She asked a lot of questions about my current situation, which was that I was on Disability, no longer needed business contacts since my disability does not permit me to work again. I have been in many magazines by articles or promotions and have had reporters call me and interview me in a similar fashion many times before, so at the time was not suspicious. Toward the end of the call all I remember is being asked if I want a copy of the book I was in, and I said yes. I do not recall anything about joining a club or network. I received a email the next day Congratulating me for becoming a Who's Who member with a receipt stating I had purchased a Platinum program for $997.95! I immediately responded with a request to cancel, I do not want a program of any kind and have been trying to get my money back ever since (1 yr) She states they do not offer refunds for any reason. Citibank refunded my money when I explained to them about the high pressure bait and switch type phone call I received, but then reversed it back after they received a rebuttle from Who's who that stated I had received the package and not returned it. But they provided to the bank only the first half of the shipping confirmation - the second half shows it was rejected and returned. Complete with someone signing it received back at Cambridge Who's Who. I provided this information to my bank and they told me I can not rebuttle a complaint that had been rebutted already and to take it up directly with the company. They will not even respond to me anymore.

This report was posted on Ripoff Report on 06/18/2012 03:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Whos-Who-Cambridge/Uniondale-New-York-11556/Whos-Who-Cambridge-Contacted-me-while-out-on-Disability-asked-for-my-credit-card-for-a-899314. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Cambridge Whos Whos - you should be ashamed - all of this is erroneous and we can prove it

AUTHOR: Francis - (United States of America)

Well my disapointment in this company just went up another notch - their rebuttle was 100% lies.  I am her caregiver since her medication is even at a higher dose now and causes extreme short term memory loss 0 I have the full file so can provide all of the letters, emails and requests.
First she did not contact the company NOR did she fill out a request form online - she received a letter from them that read:

"It is my pleasure," the letter from Editor in Chief Jennifer A. Gonzalez begins, "to inform you that you are being considered for inclusion into [sic] the 2011/2012 Cambridge Who's Who Among Executives and Professionals
"Honors Edition" of the Registry." This is a major honor, because the Registry will include biographies of
"our country's most accomplished professionals," many of whom regard inclusion as "the single highest mark of achievement."......"There is no cost to be included in the Registry."
But she did not respond to the letter until she got an email as well - and since then has received at least a dozen more of them that read the same here is one of them:

Dear Business Professional, 

You were recently appointed as a biographical candidate to represent your profession in the 2011 / 2012 Cambridge Who's Who Registry among Executives and Professionals. If you have already registered.....congratulations! 

We are pleased to inform you that on July 25th, 2011 your candidacy was approved. We are only appointing C-Level Executives, Directors, Vice Presidents, Presidents, , Partners, Lawyers, Physicians and Dentists ONLY at this time please 

The office of the Managing Director appoints individuals based upon a candidate's current position, and usually with information obtained from researched executive and professional listings. The Director believes that you may make a valuable addition to the Registry given your professional background and accomplishments. 

There is no cost or obligation to be listed. Upon final confirmation, you will be featured among thousands of accomplished individuals in the 2011 / 2012 Cambridge Who's Who Registry among Executives and Professionals. 

Your prompt response is needed by August 10th, 2011 to ensure you are featured in this year's registry. To verify the accuracy of your profile please visit here. 

On behalf of the Managing Director, we look forward to your appearance in this year's edition. Best wishes for continued success. Sincerely, 

Sincerely,
K Giani 
Editor in Chief 

So that is the first lie - she responded to the email to "verify" her information and was then given when is best kown in the industry as a "Bait and Switch".

The next paragraph where they state that they continually tried to contact her to resolve it again is a total lie - the only contact they did was to return a call and say - "sorry no refunds" and respond to her email stating "sorry no refunds" we have those emails as well.

The next paragraph that states "This person proceeded to contact us via e-mail stating that she wants us to fulfill the products and services we promised as part of her purchase" is again a blatant lie - the only contact she inititated was to Cancel cancel cancel - starting from the very first one which was immediately following thier "confirmation" email when she was first aware of the charge in the first place. 

Date of Membership:

5/20/2011

Program Description:Lifetime-Platinum Program ($769-PM CT, 8x10 Rosewood Plaque)
Additional Item(s):||AdditionalItem||
Card Type:Visa
Last Four digits on CC#:5774
Authorization #072813
Member ID:1405474
Price Billed Today:$798.95
Account Director: Denise Forte
The deferred payment of $199.00 for your Membership will be automatically billed 30 days from today

Her responses:

From: pfdy@aol.com

To: info@CambridgeRegistry.com
Sent: 5/27/2011 1:55:50 P.M. Pacific Daylight Time
Subj: Re: Welcome to Cambridge Who's Who! -

CANCEL

I did not approve the 2nd charge of $798.  Please refund this to my card promptly.  I signed up for the other one - that was around $100.00 She received a blank email response and at this time sent one that said:

From: pfdy@aol.com
To: DForte@CambridgeRegistry.com
Sent: 5/27/2011
2:55:11 P.M. Pacific Daylight Time
Subj: CANCEL THIS

Cancel this - I do not want any of the below:

05/23/2011 

Debit Card Transaction
CAMBRIDGE WHO'S WHO 516- 05/20CAMBRIDGE
$199.00  

05/23/2011 
Debit Card Transaction
CAMBRIDGE WHO'S WHO 516- 05/20CAMBRIDGE
$798.95  

I did not authorize this

-----Original Message-----

From: Denise Forte <DForte@CambridgeRegistry.com>

To: pfdy@aol.com
Sent: Fri, May 20, 2011 11:14 am

She DID NOT SIGN ANYTHING THAT STATED SHE ACCEPTED THE TERMS AND CONDITIONS!  I challenge them to show us a copy - it does not exist.  She has NEVER RECEIVED A REFUND OF ANY KIND!! - so now hearing that thier intent was to give her one - we will expect to receive it.  

We have proof of all of this information - she has never initiated contact - they contacted her, many times that she had been nominated.  They never refunded even through she clearly told them immediately that she did not want this service, she is disabled, she is not longer in business, and does not need anyt business contacts.  

To Cambridge - please refund her card promptly - now that we know that your intent was to do so but have not as of yet. We would not file a complaint if you had already refunded her money.

 Best regards,
Denise Forte
Account Director, New Member Services
Cambridge Whos Who
Personal Branding through Global NetworkingCambridge Whos Who
Member Perspectiveswww.cambridgeregistry.com | www.cwwconnect.com
Phone: (516) 535-1515 ext. 1251
Follow us on Twitter: Cambridge Whos Who Twitter Account

Actually - please cancel all of the charges and return the funds to my account.
 I am no longer interested. 
CANCEL this order.

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#2 UPDATE Employee

Worldwide Who's Who is a Company of Integrity and Hold Ourselves Accountable to Our Members

AUTHOR: Worldwide Who''s Who - (United States of America)

We came across this post recently and find it important to address this matter. We are aware of the circumstances surrounding the comments made here; therefore, we would like to issue our points of rebuttal. Please know that Worldwide Whos Who is a company of integrity. We hold ourselves highly accountable to our members, as they are the foundation the bottom line of our organization. Without them, we would not exist, and would not be able to provide networking opportunities to other members.

Please note that this person initially filled out an online application expressing her interest in being featured in our registry we did not call her to try and sell her something she did not want. It is our company policy to solicit only those individuals who request that we contact them. It is also important to clarify that this person purchased a two year and not one year membership. While we include the airline voucher as an added benefit to our members, we encourage them to utilize their membership with Worldwide Whos Who. That includes logging on to their profiles and networking with other individuals. This was not the case with this member, who had not utilized her profile for career development needs.

Please note that in our attempt to remedy the situation, we made several attempts to contact this member. We found that she would not return our communications. Instead, she opted to turn to her credit card company, and file a dispute and complaint. The credit card company determined that she indeed purchased our products and services, and that they were fulfilled as promised as part of the initial agreement with member.

This person proceeded to contact us via e-mail stating that she wants us to fulfill the products and services we promised as part of her purchase. At this point, it is important to note that she already received a working username and password, granting her full access to our database of 500,000 members. Since the beginning of May, we made  numerous attempts to contact her in order to remedy the situation and she has not been responsive. She had already accepted the terms and conditions, and did not try to hand in the voucher. She posted these comments even after receiving a refund. Furthermore, she continues to send us threatening e-mails requesting a refund, despite the fact that she already received one.

We stand behind the assertion that we are an organization of integrity. Furthermore, we offer products and services of value, which can vastly help our members to achieve professional growth. We encourage individuals to contact us to find out more about the benefits, products and services we offer, by e-mailing customerservices@worldwidewhoswho.com or by calling (877) 220-0028, ext. 5105.
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