- Report: #1049171
Report - Rebuttal - Arbitrate
Complaint Review: eGumball TRUSTED BUSINESS | Ripoff Report Verified Safe™ …businesses you can trust. eGumball, Inc. has top-notch customer service team that works one-on-one with each customer to find the right keywords & optimization plan so their business can be found online. eGumball, Inc. is always innovating & working to introduce new services to their customers. eGumball, Inc. is dedicated to the Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction program.
Whos who8687 Research Drive Irvine, California USA
eGumball, Inc. REVIEW: eGumball, Inc. executive team and employees are dedicated to 100% customer satisfaction. eGumball's approach to business is focused on providing the highest level of customer service in the industry.
*UPDATE: eGumball, Inc.pledges commitment to always improving operations by joining Ripoff Report's Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program benefiting consumers by increasing confidence when doing business with a member business. eGumball, Inc. recognized by Ripoff Report Verified™ as a safe business service.
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EDitor's UPDATE: Positive rating and recognition has been given to eGumball, Inc. for its full commitment to quality customer service.
Ripoff Report's discussions with eGumball, Inc. have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. eGumball, Inc. listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
eGumball, Inc.'s owner and founder has informed us that his personal philosophy is that his clients success is at the heart of the business. He feels it critical to listen to his clients and respond properly in every situation. [continued below]....
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by the CEO, John Bauer during an onsite inspection held by a third party verification company with no biases toward eGumball, Inc.
eGumball is a Local Search Marketing provider based out of Southern California. John Bauer, CEO, stated the following in regards to his company, "we are an outsource destination for small businesses who provide local online advertising for their business." With the growing market of online promotion eGumball exceeds the competition by offering multiple services to their clients including: Google and search engine optimization, website development, and promotional products.
Leads for eGumball are primarily acquired through cold calling methods. Once initial interest has been placed Mr. Bauer explained the sales process, "once a contract is provided, signed, and returned there is a three day right of recession period provided at the time of the contact which has to expire before moving forward. The active contract is emailed to them along with their own online portal which they have to agree to our terms and conditions when they get in to the portal." Communication is a valued process for eGumball while developing relationships with their clients, "we strive to get the business the right way. Therefore, we strive to ensure our customers are clear as to what to expect going forward."
CUSTOMER CARE & COMPLAINT RESOLUTION FROM eGUMBALL, Inc.
During the onsite interview, Mr. Bauer was asked to describe some of the common complaints that they receive. Mr. Bauer explained that their most common complaint is the turnaround results are not fast enough. In order to combat this, "we educate the client as to what we do as a company. We lay out how long it typically takes Google to show those results, we provide updates, walk them through the steps and try to put the puzzle pieces back together so that they can get a full picture of what's going on."
When asked to comment on complaints posted on Ripoff Report's website Mr. Bauer explained that most complaints were in reference to miscommunications about their service. Mr. Bauer went on to state, "if a salesperson misrepresented our services to a potential customer, we have recordings of the phone call to go back and verify all escalated customer complaints. We will listen to it, and if the complaint is valid we will rectify it immediately through the appropriate channels. If we find that the customer is not understanding, then we will go through the process of educating the client so that a full understanding and resolution is achieved." In addition, their accreditations include being partners with Google Adwords, and being accredited through the BBB.
eGumball is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Bauer further stated, "I think that 3rd party advocacy is great for business."
eGUMBALL, INC.- TESTIMONIALS
Traci helped me with my password to access my control panel. We went through the entire panel thoroughly and I even saw the way my advertising was performing through my statistics tab! I understand everything more and I really appreciate all the help! - Bailey - Washington, DC Review Date: 8/14/2015
My experience was excellent today with Rosanna! She was extremely patient with me as I created a Google listing years ago and I completely forgot how to access my own listing. She was able to take charge and get into the listing to make all the necessary changes. Way to go Rosanna! - Lisa - Old Saybrook, CT Review Date: 8/14/2015
So far so good! Customer service team is courteous and helpful! Temeca went over the phone calls and emails I would be receiving which included the log in to my control panel. eGumball's team has gone over strong points to set up my account. I really like the way its all going so far! - Brad - Jackson, MI Review Date: 8/14/2015
Quick Fast and Easy service today with eGumball! Ashley got to the point and was able to update all my search terms! Thanks - Michael - Kansas City, MO Review Date: 8/5/2015
Lynne opened my eyes to things I didn't even know I had online through eGumball! She was so helpful and knew exactly what she was talking about! She turned my frown upside down and made me happy! Five stars for her great customer service today - Tim - Overland Park, KS Review Date: 8/3/2015
eGUMBALL, INC. – STATEMENTS FROM THE OWNER
""We are one of the top local search marketing providers in the nation. With us, you'll always receive a complex and customized approach to optimizing your online presence and improving your overall marketing plan."
eGumball, Inc.'s team have expressed that they feel very confident doing their job, and enjoy working one-on-one with customers every day. eGumball, Inc. takes employee satisfaction seriously as well.
Employee feedback and surveys reveal comments such as this,
"This is the best company I have ever worked for. Thank you eGumball for all you continue to do for me and my family. Thank you again."
Ripoff Report was pleased to learn that eGumball, Inc.'s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM eGUMBALL, INC>
eGumball, Inc. recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, eGumball, Inc. has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with the employees and management of eGumball, Inc., Ripoff Report is convinced that eGumball, Inc. is committed to quality delivery of services resulting in total client satisfaction.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that eGumball, Inc. meets Ripoff Report Verified’s standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onside inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Whos who Egumball is a Ripoff Irvine California
On May 7th I talked to Rick Davidson at 3:30pm. He stated He was going to put our phone call everywhere online for all my customers to see forever. That this is his law. That he is going to send the the police, a federal agency after me file a small claims in CA. That I was doing tons of illegal activity by posting reviews online. When I said I would like to resolve this matter and take down my reviews if He gives us back our $298.00 and cancels our contract. He said I was bribing him. That I was scum and he is going to ignore that I would stop to that level. That It was illegal for me to even ask that. He said I have low morals He sees people like me on the side of the freeway everyday. That I was part the topic of an hour and a half meeting last Thursday with 150 people.
It all started when I received a phone call in November of 2012. The gentleman calling claimed he was with the Google Company. He told me that by receiving his phone call, I could pay $150.00 to be on the front page of Google. I was excited and told him that Google is an amazing company with marketing opportunities for our small business. I had placed many businesses ads on Google previously but was under the impression that Google does not allow you to pay to be on their front page. I asked him about this and was assured that it was possible but only with his (this) phone call. I told him my Husband and I were very interested. However, our small business is seasonal and was about to shut down for the winter. I asked if I could save his number and call for the same opportunity in the spring. He replied that he was not certain we could still get on Google in the spring, but to call back and try. Being on the front page of Google sounded like a great opportunity for us, so when March rolled around I told my Husband to call. My husband called and started the sign up process with whom he believed to be Google. My husband said that while signing him up for the Google deal they told him the department was called EGumball. The price had also changed to $298.00 with a year contract of $150.00. They told my husband that our business would be advertised everywhere online (Google, Bing, ). While signing up my husband Nate told the sales rep we do not accept 800 numbers and we would have to call them back to finalize our setup as we needed to provide additional information for the setup process. The sales rep assured him that was fine. My husband had not provided a location at that time. We park our trucks in a lot and needed to locate an address being that our lot has no physical mailing address. My husband Nate called back a few days later to provide Google/Egumball with a business address. Google/Egumball explained that the next step was a post card from Google and Bing. He thanked them, hung up and we waited for the post card which never arrived.
On April 10th I called myself and spoke with Elaine. Elaine was very rude and uncooperative. She explained that Tiffany (myself) can not talk on behalf of this account because I am not on the contract. I told her I understood and prefer not to be added. To proceed with the conversation and discuss the contract, I called my husband Nate on three way. Elaine would not allow either myself or Nate to speak much at all. She stated that everything was our fault because they had not been able to call and verify our business. Nate told her that he had informed them during sign up that we do not accept 800 numbers on our business line. He also explained that he had been told to call back and had done so. He informed Elaine that we were now waiting on the next step, the post card from Google and Bing. Elaine talked over us saying repeatedly that "it does not matter because we have a contract and need to pay." Nate asked to talk to her manger she said she "would put in for a ticket with Josh to call us back". She said Josh would call us in 24 to 48 hours. We are still waiting for his call. Nate also asked her why their company had taken our money before finalizing the setup and working out the details? Elaine said that we have received their services by talking to her on the phone and emails. She kept putting us on hold and hanging up on us during this conversation. When the call finally ended, I did some research on Egumball. What I found online was appalling to me. There were many complaints, negative feedback, and even customers talking about taking them to court for similar issues. It seems they call claiming to be Google and take your money without providing any services at all.
On April 26th Nate and I called again to attempt to receive services and or resolve our issues. We spoke with Kate who at 10:33 am hung up on Nate & I. We called back and she said she had personally called us previously and "some women had answered and hung up on her". I am certain that this did not happen. It is a rare occasion that I ever answer the phones and everyone else involved in our business is male. So once again, I find this company lying to me. My husband Nate also has never received a phone call from her. Kate told us that they never said they were google to look at our contract I told her that I would love to but have not received anything from EGumball. She told us she can not send another contract or talk to us about it until it is brought out of collections. She gave me the name of the collection agency as Caine & Weiner.
After speaking with Kate, I called the collection agency Caine & Weiner. They had no records of Nates account. I called Kate back and told her I was trying to do my own mediation and I was willing to pay her the $298.00 for services we never received and end our agreement with EGumball. I told her that I no longer trust or wish to do business with them. I told her that I do not feel that I should be liable for a contract I have never seen and if it does exist I believe they they broke the "contract" first by not listing our business online in 30 days as promised. Kate said no to my offer and assured me that I can not go through Utah resolution. She said I have to go through american arbitration association as stated in our contract. She told me our contract also states that if I want to go to small claims that it will have to be in the state of California. . I called CA courts but couldn't talk to anyone due to budget cuts. Kate also said she would wave the month of May if we paid that day. I have called the American Arbitration Association and they are very expensive. It would cost us $700.00 to start a case and another $1000.00 for paper work and fees. The entire contract with Egumball is less than this amount..
In the mean time, Utah resolution has clued and left several messages an a letter to EGumball with no response.
I understand that my husband is the person listed on their contract. However he is a Police Officer, Small business owner and currently enrolled in collage full time. I do not need him worrying about or getting caught up in this scam. I would like to resolve it myself if possible.
I feel this business should be shut down and that they are a complete scam.
They broke our so called "contract" first with no services in the first 30 days. Why should we paying them for no services?
I have had horrible customer service been lied to, hung up on, and put on hold with no warning.
They refuse to compromise.
They will not hear our side and just demand money for non services.
1- Claimed to be google in Nov, 2012. Claimed you could pay Google to be on the front page by phone call invite only.
2- I told our sales rep our business address and she was confused. They also had my name wrong. Elaine said it was because there are to many departments.
This report was posted on Ripoff Report on 05/07/2013 04:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Whos-who/Irvine-California-92618/Whos-who-Egumball-is-a-Ripoff-Irvine-California-1049171. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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