• Report: #999609

Complaint Review: WiMacTel

  • Submitted: Sat, January 19, 2013
  • Updated: Sat, February 09, 2013

  • Reported By: Genusue — Portland Oregon United States of America
WiMacTel
2225 E Bayshore Rd, Suite 200 Palo Alto, California United States of America

WiMacTel Extremely high, unnotified charge on payphone use Palo Alto, California

*REBUTTAL Owner of company: WiMacTel Response

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I made 2 calls to mainland USA from Honolulu International Airport and was charged about $45 for each of them. I used my credit card to pay and the first time I gave the information on the phone to a service rep. while the second time I inputted the information myself. Each call only lasted a few minutes. I was never informed of these rates and there was no information on the payphone posting these charges.

I e-mailed their customer service requesting a refund to the amount that would balance my charge to a normal fee for payphone usage. I expected it to cost a few dollars, ten at most and am outraged that they would charge that much for two very short calls without any notice of fees. I have not received a response to my request, but regardless, I will never use WiMacTel's services again.

This report was posted on Ripoff Report on 01/19/2013 02:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/WiMacTel/Palo-Alto-California-94303/WiMacTel-Extremely-high-unnotified-charge-on-payphone-use-Palo-Alto-California-999609. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on WiMacTel

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

WiMacTel Response

AUTHOR: James MacKenzie - (Canada)

I just picked up this story online and would like to assist. I'm surprised that no one from our customer care team responded to you so if you can drop me a note at ceo@wimactel.com I will assist right away.

The price for these types of calls versus using coins are much higher as there are so many additional costs that come into play. Commissions that have to be paid to the payphone owner, validation costs, billing & collection costs, bad debt, live operators, etc. None of these costs apply to coin calls. We would also like to be able to post the price for the call on the phone but there simply isn't room with all the various factors that come into play when pricing the call: where you are calling, what you are using to pay (credit card, calling card, collect, person to person, 3r party) and whether an operator is helping or not. 

We do offer an option where callers can hear the rate before they place the call but at times it is missed. We sincerely care about our customers being satisfied with our service and in those instances where the price is a huge surprise we do try to assist right away. So please drop me a note at the email address above and I will ensure your problem is resolved.

Sincerely, James MacKenzie
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X