- Report: #61051
Report - Rebuttal - Arbitrate
Complaint Review: Wickes Furniture And Rooms To Go Furniture
Wickes Furniture And Rooms To Go Furniture9358 N Central Expressway Dallas, Texas U.S.A.
Wickes Furniture and Rooms To Go Furniture sold me a warranty and now they won't honor the warranty. rip-off Dallas Texas
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Wickes moved out of Texas and Rooms To Go was to issue warranty service and repairs in Texas. I first started phoning Rooms To Go in December of 2002 for repair. A technician came out, told me he had ordered the parts and that my furniture would be repaired. After approx two months and many phone calls to Rooms To Go, who said new cushions were still on order, I started to complain.
I was then instructed that they did not repair La Z Boy furniture, that I needed to contact the manufacturer directly for repairs. Upon doing this, I was informed by LaZ Boy that they did not honor any insurance I had purchased and that if I wanted anything repaired, that I needed to bring the furniture into them or they would change me to pick up or repair the furniture in my home as my warrenty/insurance policy states. I have gone between Wickes Furniture, Rooms To Go and La Z Boy for 7 months now.
Approximately one week ago, Rooms to Go phoned me to say they had agreed to fix the furniture and they were sending yet another rep out to look at the furniture. The rep reported back to Rooms To Go that the couch had normal wear and tear and completely ignored the side chairs that weren't manufactured by La Z Boy Co. The furniture was less than 6 mos. old when the problem was first reported and now it is 7 months later and it is suddenly "normal wear and tear". The first Rooms to Go rep said it was no normal wear and tear and they would fix it, but now its all normal.
This report was posted on Ripoff Report on 06/18/2003 12:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wickes-Furniture-And-Rooms-To-Go-Furniture/Dallas-Texas-75231/Wickes-Furniture-and-Rooms-To-Go-Furniture-sold-me-a-warranty-and-now-they-wont-honor-the-61051. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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