- Report: #989716
Report - Rebuttal - Arbitrate
Complaint Review: WideOpenWest
WideOpenWestInternet United States of America
WideOpenWest WOW! Internet, Cable, Phone WIDEOPENWEST COMMUNICATIONS FAILURE! Carol Stream, Internet
Recently I received an actual letter from their Chairwoman apologizing profusely for their oversight on these matters, with numerous similar email correspondence flooding my inbox; stating that WOW! has upgraded their service and have more access to customer service than every before. However, they have shown again, that they are not up to the task. Over the past several days the picture from their cable has been jumping, stopping and in queue to run normally, but it has not.
Today, it is worthless. I have tried calling their customer service number at 866-496-9669 but cannot get through, because that too, is obviously not working. I dare say that none of the leadership in this organization is working let alone managing to actually do something about the consistently poor performance WOW! provides. I have sent an email to at least seven of these "leaders" to let them know that they are either asking me or telling me to get another provider. Enough already!!
This report was posted on Ripoff Report on 01/01/2013 08:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/WideOpenWest/internet/WideOpenWest-WOW-Internet-Cable-Phone-WIDEOPENWEST-COMMUNICATIONS-FAILURE-Carol-Stream-989716. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.