• Report: #665173

Complaint Review: Wigsalon

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  • Submitted: Wed, November 24, 2010
  • Updated: Fri, August 17, 2012

  • Reported By: Dutch victim — Amsterdam Nationwide Netherlands
Wigsalon
Internet United States of America

Wigsalon www.wigsalon.com Miami Beach Florida They sold me a used item for new twice and don't want to exchange or refund Internet

*UPDATE Employee: All new Items

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July 23rd 2010 I ordered a wig on sale from Wigsalon. It came in dry and frizzy, so I returned it for the one exchange that was allowed. I chose a regular priced item this time, to avoid said quality issues. However, it took me three weeks of waiting, seeing my returned item reappear on their site, and being sold again, plus two or three e-mails, to get Wigsalon to process my exchange. They had already agreed on price matching for the exchange item, but in retrospect decided not to. 


Again, the item came in frizzy and dried out - obviously used and not new. I had this confirmed by a local wigsalon, who didn't know of the background story, but just judged the item for repair - and said it wasn't possible to repair a wig as worn as this one. 
Wigsalon now refuses to take the item back and exchange, or refund me. I have opened a dispute on Paypal for the shipping cost of the exchange item - since they waited so long processing the exchange, the period of disputing the original order amount has expired. I enclosed an explanation and request for Wigsalon, but only received a message by Paypal, saying Wigsalon had just upgraded the dispute to a claim without comments. 



In most cases, Paypal says, issues of "item doesn't match description" aren't eligible for reviewing transactions. In four days I will know if they will make an exception. If not, I'm out more than $200, three times postage and customs/duties included. The item cost $150. 

This report was posted on Ripoff Report on 11/24/2010 10:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/Wigsalon/internet/Wigsalon-wwwwigsaloncom-Miami-Beach-Florida-They-sold-me-a-used-item-for-new-twice-and-d-665173. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

All new Items

AUTHOR: wigsalon - (United States of America)

At wigsalon we only sell new items.  Everytime someone purchases a wig, a new item is ordered from one of our manufacturers and shipped directly to our customer.  Online prices are highly discounted, and thus local wig shop owners often say things to their customers such as : buy a wig online and you are purchasing a 2nd quality item, buy a wig online and it is used... The list goes on.

We have been in business for over 30 years, and know the ins and outs of these lies.  Fact is, if we were selling used and old wigs we would have been out of business a very long time ago.  I am assuming that the person who wrote this is either a wig shop owner who hasnt transitioned to online sales or simply someone who was having a bad hair experience and taking it out on us.

We have maintained a perfect record with the BBB and will continue to help our customers by offering free exchanges on all our wigs.  We offer these exchanges simply because we understand how difficult it is to buy a wig online and feel that if you cant get it right the first time, you deserve a 2nd chance.

For the record, I dont agree with an online record such as this as competition can simply post slander such as this record which goes against all of our policies.

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