- Report: #464583
Report - Rebuttal - Arbitrate
Complaint Review: Wild Blue Communications
Wild Blue CommunicationsP.O. Box 4427 Englewood, Colorado U.S.A.
Wild Blue Comunications, All.Wild Blue Communications Wildblue.net, Beware... Englewood, Colorado
*Consumer Comment: no guarantee's
I at 59, feel I have had experienced many contractual relationships, and several Internet Service Providers (ISP's) But have not had any with as many weak promises of service speeds that simply do not exist, or just simply, management that does not give a dam. And C/O service with WB seems always to fall on deaf ears. A favorite of the help lines is, "Atmospheric conditions".
More likely I assume is too many users tied to one satillite. My speed has never rose above a 350 MBPS download (usually below 200mbps) and an even smaller 100mbps uploads. Especially the upload speed, that many times fails even to download web pages before they time-out. Remarkably, their customer diservice site provides no way to report these things directly.
Checked the BBB at their physical address and they had been tossed off that rating service for "Not responding to complaints". In this case I say run their business through the BBB site before signing up with WB, to see for yourself.
They will not let you go once they have your money coming in. And they will insist on a bank or credit draw rather than let you pay any other way. (Wonder why?) (ha ha).
Words to the wise...
san pablo, California
This report was posted on Ripoff Report on 06/24/2009 01:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wild-Blue-Communications/Englewood-Colorado-80155/Wild-Blue-Comunications-AllWild-Blue-Communications-Wildbluenet-Beware-Englewood-C-464583. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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