• Report: #591427

Complaint Review: WildBlue Communications Inc.

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  • Submitted: Fri, April 09, 2010
  • Updated: Fri, April 09, 2010

  • Reported By: melissa — farmersville Texas United States of America
WildBlue Communications Inc.
5970 greenwood plaza blvd suite 300 greenwood village, Colorado United States of America

WildBlue Communications Inc. RIPPED ME OFF!!!!! greenwood village, Colorado

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OMG- I am soooo agrivated at this company-people be fore warned- absolute worts service ever!!! first off, every time it was even cloudy outside- the service stopped. as for an answer to some quetions- i did get out of the contract-my service completely stopped for not 1-not 2, 3, 4 but 5 yes 5 days in a row. of course over the course of 2 entire days of them telling me it must be computer, i hooked up out labtop-guess what still not working, so went though a crap load of bs with them, and guess what, still not working. after yelling and yelling-which i never do, because i understand they are at work, but they were soo rude and not helpful, they agreed to let me out of the contract-and to top it off, they wanted to charge me for the days that my service was not working. finally after talking to supervisor after supervisor-they agreed to give me the full amount. it should have refunded to me in 15-60 days. long time right, but okay. so 60days goes by, still no refund..call back and someone didnt put it though...but of course..then i have to go through the entire thing about being refunded the full amount..yet again..so i was told it will take another 15 days...fine.. 20 days go by, and STILL NO REFUND!!! so i call back, guess what??!! someone didnt process it, then I have to talk to a Ssuperviser yet again about being refunded the whole amount!!! He agrees, lol, yet again and i should have it in 2-3 days..FINALLY I get the refund, and guess what hahaha not the full amount. So I call back and they are now saying all the others were wrong to tell me that I would be refunded the whole amount, so I ask him if he is trying to tell me that I paid for services there were in fact not rendered, and he says yes. The absolute, without a doubt, most scheming people on earth!!! Total waste of money. I also had to pay 150 dollars to have them put it on a pole, away from the house, because it wasnt getting a signal from the roof. It went out all the time folks, and it was soooo slow. Everytime you call them about this, you have to wait on atleast a 30 minute hold, and then everytime you are on the phone with them, they ask if they can put you on a brief 2-3 minute hold...which ends up taking atleast 10 minutes. thank god I was able to get out of the contract-how i did this folks-if your service stops working when there is no lightning storm, or if it is not a peak hour-they are in fact in breach of thier contract, so thats how i pulled that one off.

This report was posted on Ripoff Report on 04/09/2010 02:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/WildBlue-Communications-Inc/greenwood-village-Colorado-80111/WildBlue-Communications-Inc-RIPPED-ME-OFF-greenwood-village-Colorado-591427. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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