• Report: #899769

Complaint Review: Wildblue Internet Service Provider

  • Submitted: Tue, June 19, 2012
  • Updated: Tue, June 19, 2012

  • Reported By: Dissatisfied Native — Navajo Nation Other United States of America
Wildblue Internet Service Provider
Internet United States of America

Wildblue Internet Service Provider Sold me a service that they couldn't provide, didn't bother to contact me to tell me that they wouldn't be providing it. Internet

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In looking for high speed service in my area, I was told that Wildblue would provide the fastest service.  I called to set up the order, was billed, and was told that they're installation team would contact me within 72 hours.  After not hearing from them for over 72 hours, I called and was told that they can't install in my area.  I asked to speak to a supervisor and was told that my order was placed in a queue that might not be fulfilled for over 6 weeks, and that my only options were to cancel or wait.

I told them that I wanted to cancel and was told that I would be transferred with a hold time of about three minutes.  I waited for closer to ten minutes before I hung up and called again, choosing their cancellation option on their phone menu.  There was no estimated hold time given, and so I waited five minutes before calling again and choosing another option.

This time, I called through customer service again and was speaking to a live person in under 3 minutes.  When I spoke to the agent, telling her everything I just went through, she told me that she would go ahead and cancel my account and refund my card.  I asked her why the original supervisor didn't just cancel it instead of making me waste what was now close to 30 minutes of my time, and she apologized.  I told her to continue with the cancellation and to please let me speak to her supervisor.  I waited for an additional 10 minutes before hanging up.

Wanting to confirm that the cancellation was actually processed, I called again and chose billing.  I was on with a live person in about 2 minutes.  She confirmed that the cancellation was processed, had no information on availability.  Now, because I wanted to see if there was even a straight answer to get, she transferred me to sales, where a recording told me that it would be 4 to 6 weeks and to call back in JANUARY!  This is JUNE!  Four to six weeks from now would be July/August!  It's obvious that this is an ongoing issue with them and that they are using old recordings instead of staying up to date.

I need internet service now.  Wildblue promised a 3-day contact and service within 6 days, only to change it so that it would be at least two months, or if their recording was right, sometime in 2013.  Bad service, over-promise with NO delivery.

This report was posted on Ripoff Report on 06/19/2012 10:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/Wildblue-Internet-Service-Provider/internet/Wildblue-Internet-Service-Provider-Sold-me-a-service-that-they-couldnt-provide-didnt-b-899769. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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