• Report: #591276

Complaint Review: Wildblue Internet

  • Submitted: Fri, April 09, 2010
  • Updated: Fri, April 09, 2010

  • Reported By: CJ — C. Texas United States of America
Wildblue Internet
P.O. Bx.4427 Internet United States of America

Wildblue Internet Wildblue Internet difficult communications, non connect after asking for disconnect 5 calls before someone actually seemed to handle customer needs Internet

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I was so unhappy with the problems I had in canceling my service with Wildblue (middle of Feb.) The service was to have dropped to lowest amount.  I was told I would receive a credit for 1/2 of the month I had already paid for and enjoy one month free should I be dissatified with my new service.  I was not told to call back and cancel again. Talking to many of the staff, even a supervisor, the account was apparently still active and I was charged for the month of April. I called and was repeatedly told that they were going by their notes.  Once I spoke with a supervisor and my goodness, the same - I must admit that by this time I was so discouraged I had hung up on her.  (note: she said it was canceled as of today).  The next call I believe that the person hung up on me.  At least that is my conclusion.  After 5 calls, finally someone who would cancel the service  giving a confirmation number and credit me for the last charge for Aprils service.  But any credit there would not take place for 30 to 60 days.  Well, we'll see.  I do not recommend paying with your credit card and to double check if service is disconnected ( get the confirmation number by all means).

Hope you talk to someone more like Tom.


This report was posted on Ripoff Report on 04/09/2010 08:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Wildblue-Internet/internet/Wildblue-Internet-Wildblue-Internet-difficult-communications-non-connect-after-asking-for-591276. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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