- Report: #591276
Report - Rebuttal - Arbitrate
Complaint Review: Wildblue Internet
Wildblue InternetP.O. Bx.4427 Internet United States of America
Wildblue Internet Wildblue Internet difficult communications, non connect after asking for disconnect 5 calls before someone actually seemed to handle customer needs Internet
I was so unhappy with the problems I had in canceling my service with Wildblue (middle of Feb.) The service was to have dropped to lowest amount. I was told I would receive a credit for 1/2 of the month I had already paid for and enjoy one month free should I be dissatified with my new service. I was not told to call back and cancel again. Talking to many of the staff, even a supervisor, the account was apparently still active and I was charged for the month of April. I called and was repeatedly told that they were going by their notes. Once I spoke with a supervisor and my goodness, the same - I must admit that by this time I was so discouraged I had hung up on her. (note: she said it was canceled as of today). The next call I believe that the person hung up on me. At least that is my conclusion. After 5 calls, finally someone who would cancel the service giving a confirmation number and credit me for the last charge for Aprils service. But any credit there would not take place for 30 to 60 days. Well, we'll see. I do not recommend paying with your credit card and to double check if service is disconnected ( get the confirmation number by all means).
Hope you talk to someone more like Tom.
This report was posted on Ripoff Report on 04/09/2010 08:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Wildblue-Internet/internet/Wildblue-Internet-Wildblue-Internet-difficult-communications-non-connect-after-asking-for-591276. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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