• Report: #1027628

Complaint Review: Wildblue satellite

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  • Submitted: Tue, March 12, 2013
  • Updated: Tue, March 12, 2013

  • Reported By: ufo1947 — Lucasville Ohio United States of America
Wildblue satellite
Internet United States of America

Wildblue satellite exceede faulty equipt@ poor support Internet

*UPDATE Employee: I can help.

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 they had to bring 3 modems and two treeups before they got good one . and every time i had to call them , it takes about 10 minutes to get thru the animated operator nonsence . then when ya get thru it . then you got another  approx 30 minutes to wait before some one answers your call . then most of time they say our computers are down call back .they advertise  free service from 12 midnight til 5am , but how  can ya get free service  when stupid satelite goes down about every night at 2am . their excuse is  we are upgrading gateway . and  they told me since your having so much trouble we are going to allow you $25 off your next bill , well that $25 off i never have seen yet.and every service person they send out he is always in such a hurry to get to next job they never take the time to check every thing . it is hit and miss situation. 

This report was posted on Ripoff Report on 03/12/2013 01:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wildblue-satellite/internet/Wildblue-satellite-exceede-faulty-equipt-poor-support-Internet-1027628. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

I can help.

AUTHOR: Exede Nick - ()

I would like to investigate this situation for you in order to provide resolution for you. Can you please send me an email at exedelistens@viasat.com with the name and phone number that are on your account so I can look into this for you? Thank you.
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