• Report: #920764

Complaint Review: William Ryan Homes

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  • Submitted: Wed, August 01, 2012
  • Updated: Tue, August 28, 2012

  • Reported By: Also — McHenry Illinois United States of America
William Ryan Homes
945 North Plum Grove Road Schaumburg, Illinois United States of America

William Ryan Homes Will destroy your property to get out of fixing warranties correctly. Schaumburg, Illinois

*Consumer Comment: While filed under the wrong builder...

*Author of original report: Already contacted you

*UPDATE Employee: We would like to help you, but you have to contact us!

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this builder will ruin your new home experience by dumping their problems with a home they built on your property and home. the home they built next door had a drainage problem on the other side of the property from me. it was determined in writing that a swale should have been installed except this corrupt company thought they would save money and dump the water problem on my foundation and grading. This illegal action is causing foundation and grading damage to my home. and yes I bought my home from them also. Please do not buy from this company as they are lower than a snakes belly in a wagon rut.

This report was posted on Ripoff Report on 08/01/2012 07:45 AM and is a permanent record located here: http://www.ripoffreport.com/r/William-Ryan-Homes/Schaumburg-Illinois-60173/William-Ryan-Homes-Will-destroy-your-property-to-get-out-of-fixing-warranties-correctly-920764. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

While filed under the wrong builder...

AUTHOR: Ronald - (U.S.A.)

This thread was about Ryan Homes/an NVR company. William Ryan Homes, though distantly related is a different builder.  However the builder reply seems to come from the same BS handbook of customer avoidance, with a public show of good faith, and often nothing more in actual deeds.

It is a myth that home-buyers often thoughtlessly run to the Internet and complain without giving builders any chance for remedy. 99 times out of 100 they are just tired of being run in endless circles with customer service, or they hit a wall and can't get a problem fixed. At times customers are treated so horribly they do get mad and are quicker to post publicly.

Often it's when a builder's contractor makes major mistakes that fall outside the normal mistakes the builder is used to dealing with.  Yet the builder, all of them that are like this one, play the victim of the consumer by default.

But complaining online is getting builders to fix things they have often otherwise just blown off. Some seem to care about their reputation, and may be willing to resolve this issue if the victim persists; Unlike Ryan Homes, who has jammed 1,000s of pages into search indexes and created multiple sites and back links to bury or belittle complaints whenever possible.
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#2 Author of original report

Already contacted you

AUTHOR: Also - (United States of America)

All I got was lies and fraud from your VP. You know very well who I am. Let me refresh your memory. I am the customer that you dumped the water problem on from two houses over. The house where you were to install a swale but instead ran 100' of 10" PVC commercial drainage pipe to my property line. My grading and foundation are getting destroyed and this is your response. These people are pure evil.
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#3 UPDATE Employee

We would like to help you, but you have to contact us!

AUTHOR: William Ryan Homes - (United States of America)

Dear Also:

I'm afraid you might be speaking of the wrong builder because you have not contacted us at William Ryan Homes regarding this matter and we have no knowledge of it. 

If you have a true concern about one of our homes, we woud be more than glad to discuss this with you, if you give us a chance.

We are accredited through the Better Business Bureau and pride ourselves on our customer satisfaction ratings and care about our customers.

So, if you have a warranty claim, let's talk.  Call 847-995-8700 x303 or if you are a William Ryan Home owner, log into your
MyHome24-7 website portal.

William Ryan Homes

Chicago Warranty

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