- Report: #936051
Report - Rebuttal - Arbitrate
Complaint Review: William Wallace dba The Shutter Factory
William Wallace dba The Shutter FactoryInternet United States of America
William Wallace dba The Shutter Factory Custom Shutters International (CSI), William Wallace Inc. Possible Fraud Internet
*Author of original report: William Wallace Arrested
*Author of original report: Arrest Warrant Issued for William C Wallace
*Author of original report: William Wallace Indicted and Arrest Warrant Issued
*UPDATE EX-employee responds: Where to find Bill
*Author of original report: William Wallace did not respond to the Better Business Bureau Complaint
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Mr. William Wallace came out to my house in early June 2012, measured the five windows for shutters and e mailed me a written estimate for the work. Mr. Wallace requested a 50% deposit which I paid by personal check in the amount of $1024.64 which Mr. Wallace endorsed and cashed. The estimate indicated that the manufacture and installation of the shutters should take about 6 weeks.
In August 2012, I attempted to contact Mr. Wallace to obtain an update on my shutter order. I left voice mail messages, sent a Fax and mailed a letter without a single response. I have called the listed phone number 972-881-7511 at least twice a week since the beginning of August leaving voice messages without receiving a single response. I visited the Shutter Factory address on Summit Ave in Plano to discover that the location was vacant. The Shutter Factory is no longer in business and their Plano factory is closed. The Allen Texas address is a PO Box. The Better Business Bureau has the Shutter Factory listed with a grade of F. I was advised by the Texas Comptroller's Office that Mr. Wallace was operating an illegal business.
I have given Mr. Wallace ample opportunity to contact me to provide an explanation why he has not contacted me to provide an update on my shutter order and provide a firm date on their installation. I can only assume from his lack of response to me and other victims, he may be perpetrating a fraud by taking money from customers and not providing the shutters. My next move will be to law enforcement and/or the courts. If William Wallace is committing a fraud, he should and will be held accountable.
This report was posted on Ripoff Report on 09/02/2012 10:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/William-Wallace-dba-The-Shutter-Factory/internet/William-Wallace-dba-The-Shutter-Factory-Custom-Shutters-International-CSI-William-Walla-936051. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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