- Report: #1160837
Report - Rebuttal - Arbitrate
Complaint Review: Willy Walt
Willy Walt204 37th Ave N # 424 St Petersburg, Florida USA
Willy Walt, Willy Walt Printing Botched Addressing Caused Postcard Mailing Job to Fail Miserably St Petersburg Florida
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On June 3rd of 2014, we submitted artwork and payment to Willy Walk for the production of approximately 4,000 postcards. They were to print our graphic, address them using a list we provided, and then mail them. On the same day we provided the address list showing: Addressee, Company Name, Address, and City/State/ZIP. Their employee Jessica provided us with a sampling of the address information confirming all four address lines were present. Based on that confirmation, we submitted additional payment on June 4th for the postage and approved going forward.
Willy Walt produced the print job, but there was a serious error in the addressing function which caused the company name to not print. I know this because we had inserted a number of employees and family members into the list we had submitted, and 100% of those arrived wrong. Their error in applying addresses made those mail pieces unprofessional and a large portion likely were undeliverable.
We brought this to the attention of Willy Walt and asked them to reproduce the artwork, address it correctly this time, and send it out again at their expense. They refused. I spoke with a man named Scott who did not provide a direct phone, last name, or email for himself. Based on the way other employees referred to him, I think he may be a manager or owner. Scott dismissed the fact that 1 of the four lines we requested, and were shown a proof of, did not print. He argued that a large portion of the mail pieces probably got delivered. I continued to protest, and he went on to argue that the only proof I had that the company name did not print was the bunch of cards that I had sent to myself and family members. He indicated that all the others were probably right.
Talk about not accepting responsibility for your mistakes! I guess he'd want me to go collect all 4,000 of the cards we paid to have sent correctly to convince him they were wrong.
As I continued to protest that we were not being treated fairly, he then shifted his argument that all of the ones that I sent to myself, employees or family members got there, and in his opinion was proof that they got delivered....so again he felt Willy Walt was not at fault.
This is about more than just whether a mail pieced "got delivered", and they do not seem to understand or care about that. We didn't get what we paid for.
We selected Willy Walt for this special mailing because they promised that they could print our mailing list. They even confirmed the layout! This list was a delicate situation for us because we did not have the contact names of any people. Instead of addressing our pieces to a certain name, we had to address each piece to "Compliance Director". This can make a mail piece look more like junk mail, but our presumption was that this generic title IN COMBINATION with the formal company name we provided would help it to get there.
CITY, STATE, ZIP
CITY, STATE, ZIP
We believe it makes a big difference, and we would have never paid to have them go out this way. Too unprofessional. Evidence of this can be found in the dismal response we've received in comparison to other mailings.
In an effort to get the situation resolved quickly, I modified my original request to have Willy Walt do it all over again at their expense. I asked them to refund the print and addressing cost, and to give us a credit to be used towards a future order equal to 1/3 of the postage, but they refused. They indicated that the addressing was the problem and offered to refund that amount of only about $200. No way! Their botched addressing caused 100% of the printed pieces to be wrong, and 100% of the postage to be a waste in our opinion.
We believe we are entitled to full refund of 100%.
$379.00 Print Cost
This report was posted on Ripoff Report on 07/09/2014 04:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Willy-Walt/St-Petersburg-Florida-33704/Willy-Walt-Willy-Walt-Printing-Botched-Addressing-Caused-Postcard-Mailing-Job-to-Fail-Mi-1160837. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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