- Report: #1116916
Report - Rebuttal - Arbitrate
Complaint Review: Winchester Wireless
Winchester Wireless2979 Valley Avenue, Winchester, VA 22601 Winchester, Virginia USA
Winchester Wireless David Williamson (Owner)A Division of Custom ComputersWilliamson Enterprise, LLC Lied to about Bandwidth throttling or Bandwidth capping Winchester Virginia
*Consumer Comment: Update
*UPDATE Employee: RE: In addition
*REBUTTAL Owner of company: Re: Caps & Throttling
*Consumer Comment: In addition
*Consumer Comment: Me too..
*Consumer Comment: Happening to me/wife as well
*Author of original report: To correct formatting
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Around a year ago, I moved to Shawneeland. I was told by my realtor that both DSL (Verizon) and cable (Comcast) based internet were available. After finding out that I was lied to and that neither were available I did extensive research and found that the service (900Mhz, 2.4Ghz-5.7Ghz were not available) offered by Winchester Wireless would most likely best meet my needs. The equipment and installation costs were quite high (around $600.00) but I understood that they were a small company and were not able to lease the equipment like DSL and cable companies do. After some tweaks they got the connection working pretty good (around 1.5Mbps, they advertise up to 3.2Mbps download) and this suited my needs at the time, since I had a older computer and was not able to take advantage of computing and bandwidth intensive applications like Netflix (or like streaming video services), Skype, cloud based backup, etc. Of the many questions I asked before installation was "Do you impose any form of bandwidth throttling or bandwidth cap?" and I was told "NO" by two different employees of Winchester Wireless. They advertise on their website "Unlimited MB Transfer". I also asked "If I can use applications like Netflix (or like streaming video services), Skype, cloud based backup, etc." without any problems and was told "YES". A few months ago, I finally saved up some extra money and bought a new computer with the hopes of being able to use applications like Netflix (or like streaming video services), Skype, cloud based backup, etc. These applications/services will start to work great but I notice that after a period of time (couple to a few hours) the connection speed would drop dramatically, rendering these services unuseable. Checking my firewall I noticed that this connection speed drop occured at around 2GB of data transfer everytime, clearly bandwidth throttling or bandwidth capping. I phoned Winchester Wireless and was told that they were indeed imposing a 2GB a day "soft" cap on ALL (900Mhz) customers. They stated "No one" needs more than 2 GB a day for "legitimate" purposes, clearly suggesting I was using the internet for less than "legitimate" purposes. When I told them what I used the internet for, they went on to state that Netflix (or like streaming video services), Skype, cloud based backup, etc. are "bandwidth hogs" and they don't support them. I thought long and hard before submitting this report but because applications like Netflix (or like streaming video services), Skype, cloud based backup, etc. are becoming VERY popular now, if I can save one prospective customer the trouble before spending their money, I will feel better. If Winchester Wireless would like to make this right, STOP imposing a 2GB a day "soft" cap and instead START imposing a 60GB a month "soft" cap for ALL (900Mhz) customers. Monthly caps are used by ALL other internet providers and will not cause the day to day issues that your current daily cap causes. For the sake of transparency, should the owners/employees of Winchester Wireless like to response to this concern, please do so using the rebuttal feature here. I will not be calling/emailing anyone anymore regarding this matter.
This report was posted on Ripoff Report on 01/20/2014 06:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/Winchester-Wireless/Winchester-Virginia/Winchester-Wireless-David-Williamson-OwnerA-Division-of-Custom-ComputersWilliamson-Ente-1116916. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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