- Report: #967068
Report - Rebuttal - Arbitrate
Complaint Review: Windstream Communications
Windstream CommunicationsBuilding 4 Fifth Floor, Little Rock, AR Internet United States of America
Windstream Communications Insists I pay for services I did not receive after I terminated with them, Internet
*Author of original report: "Assistance" from Windstream
*UPDATE Employee: Assistance with billing
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I have now been billed $137.63 by Windstream for all of my services between 10/4/12 and 11/3/12.
I have spoken by phone with three different Windstream representatives and explained to them that I did not receive their services after 10/6/12 and would like to have my bill prorated to reflect only the charges due for the two days of the billing cycle for which I did actually receive their services. The first two reps simply refused to even discuss the possibility of proration and the third ("Kristin" in their financial department) finally told me that "Windstream does not prorate." So, even though I only received their services for 2 days of the billing cycle, I am required to pay for the additional 28 days during which I did NOT receive their services. Ridiculous! Isn't this illegal?
This report was posted on Ripoff Report on 11/09/2012 03:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Windstream-Communications/internet/Windstream-Communications-Insists-I-pay-for-services-I-did-not-receive-after-I-terminated-967068. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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