• Report: #856024

Complaint Review: Windstream

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  • Submitted: Mon, March 19, 2012
  • Updated: Mon, March 19, 2012

  • Reported By: Laurie — Reidsville Georgia United States of America
Windstream
1720 Galleria Blvd Charlotte, North Carolina United States of America

Windstream Landline Long Distance Deception Charlotte, North Carolina

*Consumer Comment: I don't get it.

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Over two years ago when I signed up for the bundle with Windstream, I assumed that long distance included conference calling because a previous telephone company I was with included conference calling in their services package.  Also, I thought unlimited long distance meant just that - unlimited long distance anywhere in the US.

On January 2012, I started working for a company that offered me a "seasonal" position to work for 4-6 weeks during their peak.  I would be taking "incoming calls" as a Customer Care Agent.  I did research on the Internet regarding this company and did not see any complaints or comments about the charges that may be incurred by the phone company or I would have added the conference calling to my service package.  I was told later by Windstream that I could not obtain the conference calling feature for just one month so, I probably would not have even taken the job at all.

Without my knowledge, Windstream charged me for every call I had to make to connect to the VOIP for almost 3 weeks.  The seasonal position was finished 2 days before my phone bill came.  My bill went from $143.00 to 339.00 for one month.  I received the current bill covering the remainder of my seasonal schedule and the bill went from $143.00 to $474.00. 

I had already spoken to Customer Service before getting the current bill.  They were only willing to shave $50.00 off of the bill and I had to fuss alot to get that.  I do believe that there must be some type of sensor that alerts the company when a customer's bill is way past the normal.  They assured me they do not have this capability.  The Customer Service personnel lied to me, I feel totally deceived and violated.  Not only that, I absolutely worked for nothing since my wages were all eaten up in the phone bill.

They told me after I spoke with them that I would only have 5 days more of the charges on the next bill.  That was a lie, too because the current bill is higher than last months.  I requested that they assume at least half of the charges since I was deceived into thinking that the conference calling was a feature that I had with my "bundle" but they refused to work with me on that.

Windstream's customer service is as all of the other clients have described - "terrible".  Because the seasonal job I had was a customer service based job, I was trained on "stellar service" and what I experienced was not stellar but, rude and deceptive. 

I wished I could be part of a class action law suit against this company because I think they are taking advantage of hard-working consumers who are just trying to stay afloat in these hard economic and unemployment sky-rocketing times.  It is hard enough to find a job and then when you do come upon one, the wage gets eaten up by a company that is already making record profits!

Please let me know if there is anything that can be done.  To keep my credit in check and because I am a conscientious person, I will pay this bill but, I wished I could receive some refund from Windstream for not notifying my when the charges were being racked up (unknown by me) for almost 3 weeks and deceiving me into thinking that I had the conference calling service included in my "bundle".

Thank you for listening!


This report was posted on Ripoff Report on 03/19/2012 09:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/Windstream/Charlotte-North-Carolina-28270/Windstream-Landline-Long-Distance-Deception-Charlotte-North-Carolina-856024. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

I don't get it.

AUTHOR: Flynrider - (USA)

"  I assumed that long distance included conference calling because a previous telephone company I was with included conference calling in their services package.  Also, I thought unlimited long distance meant just that - unlimited long distance anywhere in the US. "

  Your assumptions and your thoughts about what was included are not really relevant.  The only thing that is relevant are the details of your plan.

"  They were only willing to shave $50.00 off of the bill and I had to fuss alot to get that.  "

  According to your post the high bill was due to your mistaken assumptions.  Shaving $50 sounds quite generous in that respect. 

"  The Customer Service personnel lied to me,  "

  I missed this part completely.  The only thing you posted is that they were nice enough to credit you $50 for your mistake.  

  How did you get from this :
"  I assumed that long distance included conference calling because a previous telephone company I was with included conference calling in their services package. "

 To this :
"    I requested that they assume at least half of the charges since I was deceived into thinking that the conference calling was a feature that I had with my "bundle"  "

  You started out with an erroneous assumption that magically turned into deception on their part.    Nobody who reads this is going to buy your ever-morphing complaint.  
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