• Report: #833436

Complaint Review: Windstream

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  • Submitted: Fri, February 03, 2012
  • Updated: Fri, February 03, 2012

  • Reported By: k — Lexington North Carolina United States of America
Windstream
4001 Rodney Parham Road Little Rock, Arkansas United States of America

Windstream It has taken six mo.to get a bill issue resolved, overbilling ,$600.00, for equipment that was returned. Then charged $45.00 to send me copy of bill that still was not correct Little Rock, Arkansas

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I switched my cable, internet, phone service to a competitor that had better pricing and better customer service in my area.  The day that I switched all equipment was returned to the WINDSTREAM store in my area.  This was in September 2011.  WINDSTREAM continued to bill me for over $600.00 for equipment that was returned.  I have called for six months and they show on their computers that the equipment has been returned.  In January, 2012, I finally spoke with someone, after switched about six times back and forth between departments, that did remove the equpiment charge; however, I was informed I owed over $200.00 for service charges that included October and November, 2011. I cancelled all services in September, 2011 and did not have any service through WINDSTREAM after that. I asked for an itemized statement of charges so that I review what service I was being charged for.  I received old bills from them in the mail that had the old $600.00 charges and now in February, 2012 I received a bill for $45.00 for copies and they turned my bill over to a "collection company".  This has been a nightmare dealing with WINDSTREAM since they took over service of our local company.  As of this date, February 3, 2012, I have not received a correct statement.  I would advised anyone signing up for cable, internet, and phone service to use any other provider than WINDSTREAM.

This report was posted on Ripoff Report on 02/03/2012 01:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Windstream/Little-Rock-Arkansas-72212/Windstream-It-has-taken-six-moto-get-a-bill-issue-resolved-overbilling-60000-for-eq-833436. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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