• Report: #974908

Complaint Review: Windstream

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  • Submitted: Wed, November 28, 2012
  • Updated: Thu, January 10, 2013

  • Reported By: Jeremy — Glasgow Kentucky United States of America
Windstream
Internet United States of America

Windstream Bills for One service and Provides Another Then Refuses To Correct Issue To Satisfaction Internet

*Consumer Suggestion: File a lawsuite

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For roughly 7 months I have been paying for 12MB internet service through Windstream.  They have openly admitted that the failure of equipment has caused them to not be able to produce speeds anywhere near the speed I am paying for.  They continue to send me bills.  I pay $148 for service and it has been out 7 months...that is over $1,000.  They gave me a credit of $280.  Sales says they can't help, customer service can't help, technical support can't help and billing says they have done all they can do.  Isn't it illegal to sell you one thing and provide another?  IT is still broken and they are still billing me.  Buyer beware.

This report was posted on Ripoff Report on 11/28/2012 08:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/Windstream/internet/Windstream-Bills-for-One-service-and-Provides-Another-Then-Refuses-To-Correct-Issue-To-Sa-974908. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

File a lawsuite

AUTHOR: ISPwatchdog.org - (United States of America)

I just had Windstream installed and am regretting it already. I had them for about 9 months and went through all kinds of problems.  They garunteed that their service was much improved over the last year but I'm only getting 1/3 of my alloted speed and even less of the upload rate.  With a DSL connection you are supposed to get garunteed rates that don't vary with traffic and use by other broadband users. 

I am a IT (computer/network tech) technician and when I call their tech support they give me total BS answers and tell me that it is some problem that is absolutely impossible or could have nothing to do with the issue.  They either hire totally unqualified tech's or they are running a scam, getting as many customers to pay and then providing shoddy service and not giving assistance when needed. 

I have started a website that is going to focus on consumer advocacy for ISP users because if you don't speak tech talk, they will just talk rings around you and leave you scratching your head.  They can't do that with me nearly as easily so that I why I am offering my site as a way to collect compaints and issues with their service.  Look to my username for the domain of my site. Please excuse the look of the site as I am a tech, not a web designer so it is under construction.
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