• Report: #1051184

Complaint Review: Windwhistle Bahamas

  • Submitted: Wed, May 15, 2013
  • Updated: Sun, October 04, 2015

  • Reported By: MisterJones — New York New York
Windwhistle Bahamas
Nassau, Bahamas Internet Bahamas

Windwhistle Bahamas Fraud Alert! The owner of this vacation rental property is a scam-artist. This home is not as advertised. Internet

*REBUTTAL Owner of company: Windwhistle is no longer owned by Richard Kelly

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 A risky rental, especially if you are traveling with kids; we had two with us. Property is dangerous and not as nice as the pictures suggest; especially the kitchen which is dated, dirty, worn and has seen better days. This homeowner is deceitful on his best day and an out and out liar on his worst. The PROPERTY: The home is maybe 3000sf and not the 5000sf that the owner will mislead you to think. There is a guesthouse 15 yards from the main house. This guesthouse has a long-term tenant with dogs that sometimes roam the property freely and bark loudly at night. The home IS NOT luxurious, as advertised. It's old and worn with chipped paint, broken door-knobs and screens, rusted hardware and fittings etc. The house has updates like AC and modern furniture etc. which help it to show well in pictures online, but don't fool, many parts of house are in a state of serious disrepair and neglect. Many doors don't close/lock properly including some outer-doors; leaving you unsecure at night. The main spiral staircase has glass landings, no risers, and is a slipping and falling hazard to children; especially if their feet are wet. The fridge leaked water onto floor making an invisible slick. Carpets were stained and a disgusting eye-sore. Bed linens were filthy and were not cleaned. Main room AC and DVD player were both broken. No Soaps provided as the owner advertised. The grill was and took days to be repaired. There was exposed plumbing and wiring all over the house and the grounds. The pool area has PVC pipes, protruding 7in from the ground. Makeshift pool stairs are sharp, unstable cinder blocks stacked on the edge. A quarter of the length of the pool is 4ft deep then drops-off sharply and the rest of the pool is 9ft. The beach isn't private as this owner advertised because the guesthouse tenants have access and frequently use it. There are few sandy areas on the beach which means you will have limited use given the high tides. There is lots of broken glass littering the beach making it a hazard to walk. The pier is nice but only useful for fishing. The OWNER: This guy agreed to refund any credit card fees for the rental; he did not, and on top of this charged exchange rate fees from GBP to USD. Upon arriving we e-mailed owner to alert him that items were missing, broken or dirty. Instead of apolozing for ANY of the problems, his response was simply that WE were 'unpleaseable' and if we were so unhappy with the rental that, we could leave (without a refund of our money of course); I kid you not. Before booking we asked if there was any nearby construction going on that would disturb our stay. He told us that there wasn't any and yet, right on the property next door, there were steel pylons being driven into the sea-bed all week long for construction of a new pier. We woke up every morning to earth-shattering construction pounding every morning. Our deposit and credit-card fees were never returned as was advertised and as was promised. A month after departing from the rental, we were still e-mailing and calling the owner to get our deposit and fees, We were forced to file a fraud complaint with the credit card. Once we did this, the owner finally returned our e-mail with: "I need your credit card details the (one) you used thanks". When I informed him that we filed a vendor fraud complaint with the card company which instructed us to have him deal directly with the company, he wrote back: "After close inspection a refund was not due to the power used you actually still owe me some USD but I will over look this as a good will gesture. Case closed". There is no way possible we used anywhere near that amount of power to justify keeping our deposit and we caused absolutely no damage, in fact leaving the property in a cleaner state than we found it in.  After a two month investigation, the credit card company determined that the homeowner acted fraudulently, credited us the money due to us and issued a charge-back to the homeowner.  When I went to submit a review of this property and owner on Homeaway and VRBO, homeowner told the website that my family and I had not stayed at his property and so I was forced to provide the website with addional proof (photos, credit card statement, e-mails etc) that I indeed visited the listing on their site. When the website saw that the owner had lied, they approved my review. When the review was due to post on the website(s) the owner took the listing down from the website and put it back up under another listing number to avoid being hit with my negative review. Here are some photo montages to help you visualize the issues:

http://i1334.photobucket.com/albums/w642/Windwhistlerental/Collage-House_zps4dce4e06.jpg

http://i1334.photobucket.com/albums/w642/Windwhistlerental/WindWhistleCollage_zps52ee2b5a.jpg

House alone would get 2 to 3 stars, but owner is not to be trusted at all. Once he has your money, his demeanor totally changes and that's when the problems begin. You should avoid this vacation rental like the plague if you want a stress-free holiday. We came across many nicer properties in the price range ($5000 per week) that this homeowner charges; it is not nearly worth it. This individual is such a dishonest person that we would expect nothing less than for him to concoct a response to this review, laced with lies.  


This report was posted on Ripoff Report on 05/15/2013 01:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/Windwhistle-Bahamas/internet/Windwhistle-Bahamas-Fraud-Alert-The-owner-of-this-vacation-rental-property-is-a-scam-art-1051184. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Owner of company

Windwhistle is no longer owned by Richard Kelly

AUTHOR: Terence - (United Kingdom)

I am very disappointed to hear your story and sorry that you had such a terrible experience. Windwhistle is a beautiful and historic house but you are correct to say that it was in a state of disrepair.

However, the property has recently been purchased by my company and we have begun a major restoration project.

Our aim is to create the most elegant and comfortable home in the Bahamas. We purchased the estate in September 2015 and we have already engaged architects and specialist builders. We will be working with the Bahamian Department of Antiquities, Monuments and Museums to ensure that the work is carried out to the highest standards and is sympathetic to the history of the house.

Please feel free to make contact with use directly once the estate is reopened in 2016. Regardless of the fact that we did not own the property in 2013, we would like to offer you a free rental to make up for your terrible experience.

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