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Report: #1095810

Complaint Review: Windy City Quality Foods - Gurnee Illinois

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  • Reported By: yvonnejsanchez — Eden Wisconsin
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  • Windy City Quality Foods 4185 Grove Avenue Gurnee, Illinois USA

Windy City Quality Foods Culinary Gold liars, fraudulant, unsanitary, hire strangers off the street, overcharge, omaha meats Gurnee Illinois

*REBUTTAL Owner of company: UNNECESSARILY FILED REPORT

*Author of original report: So Far

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DO NOT BUY FROM THIS COMPANY!! HOPEFULLY IF YOU PAID YOU PAID BY CHECK LIKE I DID!!!! So a man who appeard nice showed up at my door and mentioned some of my neighbors names so i believed he actually sells to them. He told me that some people weren't able to pay their orders off today so they were offering me meat at cost. Filet mignon patties etc. He offered it to me for 150.00 came to 161.50 with tax. I quickly looked up and they were BBB accredited with an A-. O.K great yes I will write you a check!!! Well while going to put the meat in the freezer one package had a small tear.....odd for good wrapped frozen meats. Brushed it off and put it in a baggy. Then I decided to look more. The box the guy showed me was labled as CHOICE the other ones WERE NOT CHOICE MEAT!!! Then I looked up the logo and label CULINARY GOLD and it was from progressive foods. NOT BB Accredited and neither was CULINARY GOLD!!! That's 3 different company meat lables I have found and this company is accredited but is NEW so that's why they have the A-review right now. I immediately cancelled the check then I called the customer service number to tell the owner come get his meat and give me the check so I don't have to renew every six months or change our checking account the cancellation on the check. While listening to the voicemail he said if you were calling about he job be there 9:30 am sharp with some lunch money and he can get you out on the truck and out selling meats working. HE KNOWS NOTHING ABOUT WHO HE HIRES OFF THE STREETS!!! I Have 5 little kids and my husband was not home he could have sent a pedophile, thief or rapist into my home!!! I have never been so disgusted or pissed off in my life. That is completely unacceptable!!! I want this meat out of my home immediately and check in hand. I don't know what quality meat this is completely disgusting! I also want my 25$ cancelled check fee or he's not getting this meat back!!! I'm sure if he gives me the 25$ he will just resell it anyways. Should I write do not buy on each package of meat??? I think so. Sending untrained people to my home talking about coming in my home for osha standards etc. give me a break!!!! 

This report was posted on Ripoff Report on 10/30/2013 02:43 PM and is a permanent record located here: https://www.ripoffreport.com/reports/windy-city-quality-foods/gurnee-illinois-60031/windy-city-quality-foods-culinary-gold-liars-fraudulant-unsanitary-hire-strangers-off-1095810. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
1Employee/Owner

#2 REBUTTAL Owner of company

UNNECESSARILY FILED REPORT

AUTHOR: Windy City Quality Foods, Inc. - ()

POSTED: Wednesday, October 30, 2013

I just wanted to take a second to respond briefly to this post as it is important that our company keep the A rating that we deserve.  This matter was handled within 3 hours of the time Yvonne bought the product.  I am not going to get into details about all the concerns that were brought up as there was many but if anyone would like any clarification on any of these I would be happy to have a conversation.  I understand & respect Yvonne's concerns although I feel that she should have waited to see if infact we were a ripoff before utilizing a permanent reporting agency.  Thank you!!  Todd @ 1-847-672-7944

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#1 Author of original report

So Far

AUTHOR: yvonnejsanchez - ()

POSTED: Wednesday, October 30, 2013

Within an hour of this post the owner called and was friendly. We agreed to disagree and I left it at that however I was still certain that I was about to get screwed somehow that he would never come for the meat and I would look like I filed a false report or something. There was some problems initially as the drivers were not able to reach me by phone so I sent an email to the owner Todd and he assured me they would be here. They did arrive in less than 3 hours from when I filed the report. They are not refunding my 25$ check cancellation fee but that's o.k now just had to try and get all my money back that I could for this loss. I do feel bad as I know everyone is just trying to make a living. To feel worse the worker gave me to pepper flavored steaks to try out and if they are good I will kick myself in the butt more. I don't like to see any small business take a loss of any kind I have been there. So all in all I am happy with the prompt response and resolution of theis matter!

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