- Report: #985027
Report - Rebuttal - Arbitrate
Complaint Review: WineBid.com
WineBid.com755 Skyway Court Napa, California United States of America
WineBid.com Bad Wine, Terrible Customer Service Napa, California
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cancel the shipment. Since they had confirmed that it had not yet even shipped yet, I thought it would be no problem for them to refund my money.
Not the case at all. In fact, after a series of emails explaining why I no longer had use for their product, in the end I even received a rather snarky, finger-pointing email from Kevin Nichols in customer service. Pertinent parts of the email read as follows:
"Our website has the exact time each auction is ending, down to the minute, near the top of every single page of our site in bold black letters. We state on our site that wine is generally shipped within 2 weeks after it
is consolidated but we are happy to expedite the shipping process as soon as you request it. You agreed to our terms and conditions when signing up and prior to each purchase. Our terms and conditions clearly state 'All bids and Buy Now orders are final.'"
Furthermore, what's even more appalling is the fact that they continually sell spoiled and corked wines to consumers. They do not adequately investigate the way the wines have been stored, and this continually
leads to spoiled bottles of wine even after making a representation that the wine had been properly stored. I personally received one spoiled bottle of wine and have had several friends that have said the same.
I will never do business with this company ever again.
This report was posted on Ripoff Report on 12/20/2012 01:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/WineBidcom/Napa-California-94558/WineBidcom-Bad-Wine-Terrible-Customer-Service-Napa-California-985027. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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