- Report: #817472
Report - Rebuttal - Arbitrate
Complaint Review: WineChateau.com
WineChateau.com85 Central Ave Metuchen, New Jersey United States of America
WineChateau.com Saurabh Abrol, CEO Won't replace broken bottle of liquor sent to home Metuchen, New Jersey
*REBUTTAL Owner of company: Official Wine Chateau Response
*UPDATE Employee: BS
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No bottle, but by Tuesday, Dec. 20 I got the mailing label to return the broken bottle. I wrapped the package immediately as instructed and arranged for package pick-up on Wednesday, Dec. 21 and it should have arrived by the next day (only travelling from Maryland to New Jersey). No response for a whole week, so I called the management offices rather than customer service on Wednesday, Dec. 28. Received an apology for the delay and was told the replacement would go out that day and I would receive it today, Dec. 29. Not only has it not arrived, but I haven't even gotten an email verifying it has shipped.
Their website promises that all shipments are insured and that they take the headache out of online shopping. I have had nothing but headaches for weeks now trying to get them to honor their promise to replace broken bottles.
This report was posted on Ripoff Report on 01/03/2012 04:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/WineChateaucom/Metuchen-New-Jersey-08840/WineChateaucom-Saurabh-Abrol-CEO-Wont-replace-broken-bottle-of-liquor-sent-to-home-Metu-817472. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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