- Report: #901656
Report - Rebuttal - Arbitrate
Complaint Review: Wintec
WintecMilpitas, California United States of America
Wintec Filemate Sold a cheap chinese pos keyboard, then tried to have the negative feedback removed. Milpitas, California
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I contact the manufacturer (Wintec) about the issue, and was told there is no drivers for it that it is plug -n- play. That there was nothing more they can do. The mouse worked fine on Windows 7 though, just the keyboard was giving me issues. I really wanted to keep the keyboard/mouse, but Wintec wasn't giving me much choice but to return it for refund so I can go buy a better name brand.
- I rebooted the machine
- I tried "searching for drivers" using Win XP Pro o/s disc since the keyboard worked with XP
- I tried asking Wintec for support at one point they stopped responding to my e-mails
- I tried googling various keywords to find a solution which was more helpful than wintec's support representative
- I tested it on 4 different computers.
I finally gave up, took the keyboard/mouse back to walmart for a refund, and bought a ONN keyboard/Logitech mouse that worked perfectly with win7. The mouse was part of the bundled sale so I had to return it as well even though it worked with Win7. Since I bought the wintec filemate B2010 keyboard/mouse bundle from walmart's online store, I was sent an e-mail to leave feedback about the product. Which I did, nothing bad, just something to let people know its a great deal for people who don't have windows 7. That was deleted, I didn't think much about it until this week when I noticed another thread I made on Yahoo Answers! asking if anyone had any advice on what I could do to make the keyboard work with Win7 was also deleted. Which would explain why the Wintec Support Rep I spoke to (before he started ignoring me) said their products had a lot of positive feedback. I'm guessing Wintec tries to have any complaints about their products removed.
In short, I would like to say that I have nothing against Wintec. I didn't even have any intentions of even filing this report on this website until previous posts on other websites was deleted. After communicating with the shady support rep I wouldn't be surprised if wintec was the ones behind having my negative feedback about their keyboard removed. All I wanted was a keyboard and mouse that worked with win7, when that didn't happen, I got another one (no big deal, mistakes happens), and left feedback about the other one to warn future buyers since wintec didn't list what versions of windows was supported. I would think a new keyboard would support Win7 (unless stated otherwise) though.
Thank You for your time, and I hope this report helps at least one person from buying a Wintec Filemate B2010 Keyboard thinking it will work with Windows 7. I'm not trying to discourage anyone from buying wintec products. I just want to help inform people about wintec's shady marketing technique.
This report was posted on Ripoff Report on 06/23/2012 12:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/Wintec/Milpitas-California-95035/Wintec-Filemate-Sold-a-cheap-chinese-pos-keyboard-then-tried-to-have-the-negative-feedbac-901656. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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