• Report: #1037421

Complaint Review: Wipe New

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  • Submitted: Sat, March 23, 2013
  • Updated: Tue, April 09, 2013

  • Reported By: TheEye — Palm Beach Florida
Wipe New
400 Returns Rd Wallingford, Connecticut United States of America

Wipe New THEY win by confusion! Compounded charges with double and disguised charges! Trickery! Wallingford, Connecticut

*Author of original report: This is not a rebuttal but an ADDITION TO THE NIGHTMARE!!!

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I ordered Wipe New and DID NOT agree to $7.99 PRIORITY PROCESSING.  NOR did I agree to a SECOND Detail Kit for $9.99 as it was to arrive WITH a Detail Kit.  NOR did I agree to an ADDITIONAL 10 pk of Micro Fiber Cloths (RAGS) for $9.99.   I MAY HAVE gotten bamboozled into a BONUS Detail Kit with an S&H charge of $7.99, only, but not sure because the WHOLE NON-HUMAN press this press that was diabolically programmed and deliberately constructed to SWAMP!  THEY bank on you forgetting what they charged and send you a package of rags and charges for a product I have YET to prove works.  Got is yesterday and SUPPOSEDLY asked for PRIORITY PROCESSING which I did NOT and was charged for it in HIDDEN charge of $7.99 under Processing and Handling and STILL got it 10 days later!!!

I was charged a total of $63.94 when I was told it would be $34.22 or something close to that.  The Processing and Handling was $23.97 for a 3oz bottle that was HALF full of product.  I received an invoice that made me LIVID!  Loaded with "slight of hand" trickery!  This is the cryptic invoice:

Priority Processing                .00
10 Pk Cloths (RAGS)            9.99
3Oz Bottle/Kit                    19.99
Detail Kit                              9.99
Detail Kit S&H $7.99               .00
Processing and Handling   23.97
Total                                  63.94!!!!

I called in a LIVID state of mind and a defensive and RUDE agent (I have name and number) gave me a reluctant credit of $15.98 (MAYBE!) for two $7.99 shipping charges for the bogus Detail Kit and bogus Priority Processing fee of $7.99 which was built into the $23.97 Processing & Handling total. 
They added it in THERE but placed it FIRST on the invoice as a Priority Processing of .00 !!!!!

I called BACK to discuss the return of the bogus RAGS and KIT and got the name and ID number of the second agent.  I was told to RETURN the UN-ORDERED 10 Pak Cloths (RAGS) for $9.99 and the UN-ORDERED 3rd Detail Kit for $9.99 since one was sent WITH the Bottle for $19.99!  LET'S SEE IF they give me a refund of $19.98 when they receive it AFTER I SEND IT BACK registered return receipt for SEVEN BUCKS! +-

THIS WIPE NEW BETTER WIPE MY VEHICLE "SPANKIN CLEAN" or you'll be hearin from me AGAIN for a class action!!!!!

This report was posted on Ripoff Report on 03/23/2013 03:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wipe-New/Wallingford-Connecticut-06494/Wipe-New-THEY-win-by-confusion-Compounded-charges-with-double-and-disguised-charges-Tri-1037421. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

This is not a rebuttal but an ADDITION TO THE NIGHTMARE!!!

AUTHOR: TheEye - ()

When I ordered Wipe New I was transferred to another agent who said I was a "preferred customer" and entitled to enlist in a $1 special to receive a discount program thru MEMBERSHIP SERVICES for various retail establishments which was an affilliate with Wipe New. It was a 14 day trial and my credit card debited for $1 would be charged $29.99 after the trial if I did not cancel by that time.

I HAVE NOT Y E T  RECEIVED THE PACKAGE VIA THE MAIL AND WAS C H A R G E D  THE $29.99 ON THE 14TH DAY!!!!!!!!!!
I AM L I V I D !!!!

I CALLED MY BANK AND THE CHARGE WAS PENDING AND DECLINED PER MY PHONE CALL.  AFTER AN IRATE CALL TO MERCHANT SERVICES THEY CANCELLED THE PROGRAM WITH AN APOLOGY. THIEVES!!  SOMEONE SHOULD STOP THESE PEOPLE!!!

I WAS SUPPOSED TO RECEIVE THE DISCOUNT PACKAGE TO REVIEW WITH A $60 WALMART GIFT CARD FOR CONSIDERING THE PROGRAM.This Walmart card is obtained ONLY AFTER you fill out TWO forms to receive the card! B O G U S!!!

I ordered Wipe New on March 18th and it is now April 9th and I have NOT YET received the discount package NOR the the first form AFTER the rip off nightmare of charging me the $63.94 for a trumped up rip off multiple shipping charges and items I did NOT order!!!

S T A Y  A W A Y !!!!   D O  N O T  PATRONIZE THIS COMPANY!!!
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