I have read where people have had tons of problems with WireFly.com / Inphonic concerning cellphones with rebates. However, when I found out that they were offering the Motorola V3 Razr FREE without any rebates or anything (it also came with a free bluetooth headset) I decided to go for it. All I had to pay was an $18.00 processting fee per phone. I figured nothing could go wrong. Surprise, surprise! (June, 2006) To start things off, originally the representative that I placed the order with over the phone said that I would get the free bluetooth headsets. I wanted to verify this before placing the order and she told me that I would get them.
So, I placed the order. Two Motorola V3 Razr cellphones, one silver (for me) and one black (for my wife). The phones arrived via FedEx and, none to my surprise, the bluetooth headsets were not shipped with them. I placed a call to WireFly.com and they told me that a request was not placed on the order for any bluetooth headsets. When I told them that's what the advertisement was on their website and also that I confirmed that I would get them FREE with the representative that I placed the order, they seemed more than happy to fulfill their end of the bargain. Not too bad I thought as it could happen to anyone.
The bluetooth headsets came via FedEx about a week and a half later and the packaging that one of them was in had obviously already been opened. I was pretty sure what was going to be the end result of this, and I was thought, it was D.O.A. I called WireFly back, they sent me a couple of RMA forms to send it back and have it replaced. This took forever as each person I spoke to when I called back each time to check on the status of it, I was told that it had already been shipped back to me OR that the replacement was still being processed. Each time when I was told it had already been shipped I asked for a FedEx tracking number but they would tell me that they did not get tracking numbers. (WHAT?!)
Finally, the last time I called the guy I spoke to told me again that it had shipped and he actually gave me the tracking number when I asked for it. The replacement bluetooth headset was received in an unopened package and in good working condition! (Yet, my wife never did use it as she had said that she would and we ended up selling it to her father!) By now, I feel as though I can put this bad experience behind me and go about my life. All is well, right?
(December, 2006) Now, six months later, I receive a letter in the mail from a collection agency, on behalf of Inphonic, stating that I owe $250.00 for a Motorola V3 Razr Black cellphone! Naturally, I rushed upstairs to double-check the invoice copies that came with the phones. Nope, you guessed it! The only charges owed for each phone that I ordered (two of them) was the original processing fee of $18.00 per phone ($36.00 total) and that's it! It was paid by credit card and appeared on the credit card statement at a later date (which we pay in full EVERY month) so I know that they got their $36.00! The letter from the collection agency stated that I owed the $250.00 for not fulfulling my "contractual agreement" with Inphonic.
The "contractual agreement" was a extended service contract with Cingular Wireless for an additional two years and we would get the cellphones for FREE. We have kept our end of the "agreement" so far (as the two years has not expired) and we do not plan on abandoning the said "agreement". We still have the same service plan that we signed up for with Cingular Wireless that we were required to sign up for at the time to get the FREE cellphones from WireFly, the same phone numbers, same cellphones, etc., etc., etc. As soon as the steam finished emitting from my shirt collar from reading the letter, I called WireFly.com and was on hold for around thirty minutes. My call was finally taken by a customer representative, original order number given and information verified. When I told her about what was going on she advised me to call the collection agency that sent the notice. I asked the representative to look on her computer screen and tell me what the balance showed for my account and she replied, "Zero dollars.". So I asked her why was I receiving a notice from a collection agency saying that I owed #250.00 to Inphonic and she did not know. I asked to speak to a manager at WireFly and she told me that basically there was not a manager anywhere around. I told her that I would gladly stay on hold as long as it took if she could just put me on hold, lay down her headset and get up and go locate a manager. She replied back with, "There are no managers on the floor right now." I told her if they're not on the floor then are they all on a break? Just go get one so I can speak to them! At this point I realized that I had been hung up on and that put my frustration level even way higher! So as of now, I will have to wait until the coming week to contact the collection agency to try and resolve this matter. Which, if not resolved by Tuesday (January 2, 2006) I plan on consulting with my lawyer for legal advice on my options. May seem drastic but I am sick and tired of getting the shaft and round-around from these ........ people!! (open for debate!) Anyways, updates to hopefully follow with good news on the way!
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