• Report: #222585

Complaint Review: Wirefly, InPhonic

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  • Submitted: Tue, November 28, 2006
  • Updated: Tue, December 05, 2006

  • Reported By:Lafayette Indiana
Wirefly, InPhonic
1010 Wisconsin Ave, NW Washington, District of Columbia U.S.A.

Wirefly, InPhonic Rebates Wirefly Mail-in Rebates You Will Never Receive, Even If You Submit Them Correctly Washington District of Columbia

*Author of original report: One Check Received - Still Nothing on the Second One

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This is most all of my correspondence from today to the beginning back in September.

I have removed my email address and home address.

To: info@mybbb.org info@mybbb.org
CC: hkapos@inphonic.com
Date: Nov 28, 2006 10:06 AM
Subject: BBB Complaint Tracking Number: FA66C-00DEF-A141A-E95A1-BC30F-5EA06-B3

I received notice that my check was in the mail. That notice was sent
to me October 23, 2006 and said I'd have the check in 10 to 14 days.To date, I have not received the check.

Today I faxed the person who sent the notice, and cc'd the BBB of Metro D.C. at (202) 393-1198 because the InPhonic contact cc'd them on
the notice.
Thank you,
Karen

On 9/22/06, info@mybbb.org wrote:
> Better Business Bureau of Washington DC & Eastern PA
>Complaint Tracking Number: FA66C-00DEF-A141A-E95A1-BC30F-5EA06-B3
>
> re:Karen and InPhonic Inc
>
> Thank you for completing the BBB Complaint Form. Your online complaint has been submitted and we will begin processing it. This process involves contacting the company for a response. When we receive a response we will provide you with a copy. At that time, should you wish to amend or provide additional information relating to the complaint you can do so.
>
> Unless you have heard from us otherwise, please allow 30 days from the date of notification, before inquiring about the status of the complaint. Please know that due to the large volume of complaint activity facilitated by the Bureau, we appreciate your adherence to the 30 day time frame. If the company contacts you directly about your complaint or resolves the matter, please let us know either by email (info@mybbb.org) or by phone (202) 393-8000, so that we can keep the information current and take timely action in processing the complaint.
>
> Thank you for allowing the Better Business Bureau to be of service.
>
> Please keep this email for your records.

----- 09/27/2006 09:56 AM -----

To:RebateHelp@inphonic.com

cc:
webform@whereismyorder.com, rcalder@inphonic.com, jpurcell@inphonic.com, customer.service@cs.rebatestatus.com

Subject:Service

I attached photocopies of everything I sent in, including the envelope addressed to the rebate center.
(See attached file: UPCbarcode.pdf)(See attached file: $50WirelessDeviceRebateForm.pdf)(See attached file: 2ndCingularBill.pdf)(See attached file: 3rdCingularBill.pdf)(See attached file: envelope.bmp)(See attached file: SalesReceipt.pdf)

When I search for the results of my rebate submission, here's what I get - every time:.


Search Results:
Results: Claim Not Found

If you used Claim ID to search for your rebate status please return to the previous screen and use your Name and Address to search for your rebate status.

We were unable to locate any matches in our system based on the information that you entered. It normally takes 30 days for your claim to post to our system; however we have recently experienced some technical delays updating this website. Please allow 3-4 weeks for us to update the status of your claim. If you have been asked to resubmit any information to an Arizona address, please send it to the following address:

Rebate Processing Center
PO Box 100550
White Bear Lake, MN 55110-0550

We are committed to paying all properly submitted rebates and apologize for any inconvenience this may cause. Please check back in 3-4 weeks for an updated status.

If you have any question or concerns please

Guess what? I don't want to wait another 3-4 weeks to see the status of my claim.

Here is the history of my request for service and the request

Dear Karen,

Thank you for contacting our customer relations department.

We kindly request you to contact our Rebate Department at 1-866-274-8573 or you can also e-mail at RebateHelp@inphonic.com regarding your rebate issues.
However we sincerely apologize for the inconvenience.

We are always happy to serve you.

Sincerely,

Andre Richter
Customer Relations Department

-----Original Message-----
From: Rebate Ops (IS5690_14285@is.instantservice.com)
Sent: Sep 26, 2006 5:33:22 PM
Subject: RE: Service (#8675-55744634-2995)

We apologize for the timeframe is taking to process your rebates. We ask for your continued patience while we work diligently to complete this process. Please visit our website, www.cellphonerebates.com for an updated status. If you have more questions please call 1.866.274.8573

Sincerely,
Rebate Operations Department
-----Original Message-----
From: Karen
Sent: Sep 25, 2006 6:07:25 PM
Subject: Service

Re: My Wireless Phone Order (#8675-55732395-8775)

So I have to strictly adhere to the rebate requirements, including sending
it in during the short window of opportunity, and then when I go to track my
rebate, you can just not show any details, say it doesn't even exist in your
system, and I'm supposed to just "hang on"?

Tell me where to find the tracking numbers you need and I'll email them.
Thank you,
Karen

On 9/25/06, Rebate Ops wrote:
>
> Dear Karen,
> We are not denied your rebate we just ask that you allow more time for the
> rebate to be keyed into the system. Please email the tracking numbers for
> our records as well. Once the rebates are keyed into the system they will be
> processed. If they are not keyed in we will use your tracking number as
> proof and we will process the rebates without them being in the system.
>
> Sincerely,
>
> RM
> Rebate Operations Department
>
> 00 WEB ROUTING QUEUE to me
> More options Sep 23 (2 days ago)
Dear Karen,
>
> Thank you for contacting our customer relations department.
>
> We have escalated your issue regarding rebates to the Finance Rebate
> department. Please allow 3 business days for the issue to be investigated.
> You will receive an e-mail from our Finance Rebate department providing a
> resolution of the rebate dispute.
>
> However we sincerely apologize for the inconvenience.
>
> Please feel free to contact us again if you need further assistance.
>
> Sincerely,
>
> Andre Richter
> Customer Relations Department
>
-----Original Message-----
> From: Karen
> Sent: Sep 23, 2006 7:18:40 AM
> Subject: Customer Service
>
> Here's a quote on my order summary:
>
> If you have already submitted your mail-in rebate claim(s) in accordance
> with the instructions on your original form to the Phoenix, AZ address,
> there will be no interruption processing your claim.
>
> Here's my order summary:
>
> Order Summary
>
> Please be advised that any processed changes are reflected on this page
> and
> included in your Final Sales Receipt below.
> Equipment & Services
>Motorola RAZR V3
> Black > http://www.inphonic.com/phone_details.asp?referringdomain=customerservicecenter&zipcode=47905&phoneid=24314&planid=14795&marketid=&carrierid=62&monthlybill=none&showphoneslink=false&showselectbutton=false
> ")>
> Cingular Nation FamilyTalk 550 w/ Rollover (Includes 2 Lines) - 2YR
> > http://www.inphonic.com/Plan_details.asp?referringdomain=customerservicecenter&zipcode=47905&phoneid=24314&planid=14795&marketid=&carrierid=62&monthlybill=none
> ")>
> Terms
> & Conditions > http://www.inphonic.com/terms/terms.asp?referringpartner=wirefly&carrierid=62&plantype=new&state=IN
> ")>
> Mobile Number:
> * *
>
> Motorola RAZR V3 Pink (Camera
> Phone) > http://www.inphonic.com/phone_details.asp?referringdomain=customerservicecenter&zipcode=47905&phoneid=24078&planid=14795&marketid=&carrierid=62&monthlybill=none&showphoneslink=false&showselectbutton=false
> ")>
> Cingular Nation FamilyTalk 550 w/ Rollover (Includes 2 Lines) - 2YR
> > http://www.inphonic.com/Plan_details.asp?referringdomain=customerservicecenter&zipcode=47905&phoneid=24078&planid=14795&marketid=&carrierid=62&monthlybill=none
> ")>
> Terms
> & Conditions > http://www.inphonic.com/terms/terms.asp?referringpartner=wirefly&carrierid=62&plantype=new&state=IN
> ")>
> Mobile Number:
> * *
> Shipping Address
> LAFAYETTE, IN 47905
> Billing Address
> LAFAYETTE, IN 47905
> Sales Receipt Motorola RAZR V3 Black Sales
> Receipt<
> http://rebates.whereismyorder.com/WIMOReportsStorage/DynamicStorage/5222006/NMWQNJUHI/10095517-0-2.PDF
> >
> Motorola
> RAZR V3 Pink (Camera Phone) Sales
> Receipt<
> http://rebates.whereismyorder.com/WIMOReportsStorage/DynamicStorage/5222006/NMWQNJUHI/10095518-0-2.PDF
> >
> Rebates $50 Wireless Device Mail-in
> Rebate<
> http://rebates.whereismyorder.com/WIMOReportsStorage/DynamicStorage/5212006/LQIHRLNPG/10095517-800650-4.PDF
> >
> $80
> Loyalty Mail-in
> Rebate<
> http://rebates.whereismyorder.com/WIMOReportsStorage/DynamicStorage/5212006/LQIHRLNPG/10095517-800247-4.PDF
> >
> $50
> Wireless Device Mail-in
> Rebate<
> http://rebates.whereismyorder.com/WIMOReportsStorage/DynamicStorage/5212006/LQIHRLNPG/10095518-800650-4.PDF
> >
> $80
> Loyalty Mail-in
> Rebate<
> http://rebates.whereismyorder.com/WIMOReportsStorage/DynamicStorage/5212006/LQIHRLNPG/10095518-800247-4.PDF
> >
>
> If you have already submitted your mail-in rebate claim(s) in accordance
> with the instructions on your original form to the Phoenix, AZ address,
> there will be no interruption processing your claim.
>
> **
>
> On 9/22/06, Karen wrote:
> >
> >
> > Greetings,
> > I submitted a rebate, on time and with all the necessary paperwork. As
> > you'll see below, the address on the rebate form has apparently changed,
> and
> > now there is no record of my rebate (in spite of the fact that certified
> > mail receipt says it was received - at the rebate center on the rebate
> > form).
> > I've contacted the BBB. I'll be as squeaky as I need to be to get the
> > rebates I earned. Just let me know when they are in the mail - I have
> two
> > $50 rebates, from order number 414714169. And yeah, I sent in one
> rebate
> > form for each order. On time. I have photocopies of everything. Just
> ask
> > if you need any of it.
> > Below is the correspondence so far with your customer service via email.
> > Karen
> >
> > On 9/22/06, Karen wrote:
> > >
> > > Your complaint has been submitted and has been assigned tracking
> number
> > > FA66C-00DEF-A141A-E95A1-BC30F-5EA06-B3 An email will arrive
> shortly
> > > confirming your complaint.
> > > We suggest you print a copy of this page for your records
> > >
> -------------------------------------------------------------------------------------------
> > >
> > >
> > > On 9/22/06, Karen wrote:
> > > >
> > > > Guess what? My completed rebate form, mailed to the location listed
> > > > on the rebate form, must be postmarked within 120 days of the
> activation
> > > > date, which has passed. So sending you all that information again,
> to a
> > > > different place, won't satisfy the agreement, will it?
> > > > Karen
> > > >
> > > > On 9/22/06, Karen wrote:
> > > > >
> > > > > I sent my claim to the address on the FORM that came with the
> phone
> > > > > I bought:
> > > > >
> > > > > Department 72988
> > > > > Wireless Device Rebate
> > > > > PO Box 52900
> > > > > Phoenix, AZ 85072
> > > > >
> > > > > Are you telling me you moved the rebate center, and now my rebate
> > > > > that was sent in on time and at the address indicated, is not
> > > > > anywhere to be found? Are you kidding me?
> > > > > Karen
> > > > >
> > > > > On 9/22/06, WhereIsMyOrder.com Cingular Rebate Issues <
> > > > > webform@whereismyorder.com > wrote:
> > > > > >
> > > > > > Dear Karen,
> > > > > >
> > > > > > Thank you for your inquiry.
> > > > > >
> > > > > > Currently, we do not show a record of your rebate submission.
> > > > > >
> > > > > > Can you please advise when your claim information was mailed and
> > > > > > to what address?
> > > > > >
> > > > > > Please note we recently turned-up a new rebate processing
> > > > > > center. If you are still within your submission timeframe, you
> may resend
> > > > > > your claim information to the following address
> > > > > >
> > > > > > Rebate Processing Center
> > > > > >
> > > > > > PO Box 100550
> > > > > > White Bear Lake, MN 55110-0550
> > > > > >
> > > > > > We apologize for the inconvenience. Should you need further
> > > > > > assistance in the interim, please feel free to contact us.
> > > > > >
> > > > > > Sincerely,
> > > > > >
> > > > > > CA
> > > > > > Rebate Operations Department
> > > > > >
> > > > > >
> > > > > >
> > > > > > -----Original Message-----
> > > > > > From: Karen
> > > > > > Sent: Sep 21, 2006 7:38:38 PM
> > > > > > Subject: Cingular Dual GSM: Rebates-What is the status of my
> > > > > > rebate?
> > > > > >
> > > > > > E-mail Address:
> > > > > > Order Number:414714169
> > > > > > Home Phone:
> > > > > > Topic: Rebates
> > > > > > Subtopic:What is the status of my rebate?
> > > > > > Comment:Where is my rebate?

Karen
Lafayette, Indiana
U.S.A.

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This report was posted on Ripoff Report on 11/28/2006 08:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/Wirefly-InPhonic/Washington-District-of-Columbia-20007/Wirefly-InPhonic-Rebates-Wirefly-Mail-in-Rebates-You-Will-Never-Receive-Even-If-You-Subm-222585. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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Updates & Rebuttals

#1 Author of original report

One Check Received - Still Nothing on the Second One

AUTHOR: Karen - (U.S.A.)

I sent in two rebates - seperately, just like they requested. After ALL the complaining (already listed here), I finally got a check in the mail. For ONE of the phone rebates. Not the other. So I'm halfway there. Ridiculous that I or anyone should have to work this hard for something this simple. No doubt countless others have given up and never received the money they deserved to get.

I'll update when the second check comes in. I'm not going to stop complaining until that day comes.
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