Wirefly - Simplexity telecommunications applied illegal unauthorized charge to my crdit card 6 months after completing my order. the charge was made on a Friday eve and the supposed only dept that can help with unauthorized charges Reston, Virginia

Hi Shannon,

I have reviewed your order with upper management and we have a senior customer service agent who has called you to discuss your order with you.  Upon review of your order, we have discovered that your account was sent to us by the carrier as cancelled account and is not able to be reinstated.


We charged your card, as part of our terms and conditions, which you can read here: www.wirefly.com/about/purchaseterms/  THose terms of purchase clearly state the following:

Wirefly promises you savings in the form of instant discounts with no rebates or gimmicks when you sign up for wireless carrier service on a 2 year agreement. Delivering on this promise means that you must agree to maintain your agreement for a minimum of 6 months after activation. Deactivating your phone, or downgrading features or the rate plan, may lead to additional charges.

To provide you with significant savings vs. buying in a retail store, the price you paid for your device includes an Instant Savings Discount from Wirefly.

By accepting this Instant Savings Discount, you agree to repay $200 of this discount ($400 for smartphones, tablets, and netbooks) and authorize us to charge your credit card in repayment of this amount if, you signed up for a 2 year agreement and during the 181 days after your new equipment is activated, your wireless carrier notifies us that the services you purchased have been suspended, disconnected, or deactivated, or if you return your purchase outside of the return and exchange provisions of our Satisfaction Guarantee.

Please note some of the reasons your wireless carrier may notify us of a deactivation include if:

• You transfer this equipment to another carrier line of service after it is activated



• You change your rate plan to a lower monthly service rate than was specifically required at the point of purchase



• You deactivate texting/data features that were specifically required at the point of purchase



• The new line of service activated with your order is used to replace a pre-existing account