AARP advertised a new benefit exclusively for members - Wirefly Wireless (Liberty Wireless). This company is a RIP-OFF and this statement is to alert anyone who might decide to try this service. There should be a class action suit against this company.
We ordered two phones on 2/21/05 at the cost of $277.96 ($100 for each phone plus the first three months service). We tried to get service within 10 miles of our house until 3/10 when I called Liberty Wireless and told them we were not getting service.
The only live human being we have spoken to in this whole chain of events told me she would "leave a message for the technical department that usually returned calls in 24 hours". Huh? When you keep calling a number, punching buttons, and are transferred (numerous times) to an extension that has been disconnected, you have to wonder about the legitimacy of this or these companies.
On 3/31/05 and 4/1/05 after trying repeatedly to get through to a live person, we sent and received a flurry of emails from Liberty Wireless. One email stated that they did not cover our current location and we were entitled to a refund.
A later email informed us our 30-day return period was over and there would be no refunds, ONLY if we returned the phones and ONLY if the proper department approved the refund. (Fools that we had been, there was no way we would return the phones without some type of guarantee that some of our money would be refunded.) They, also, stated they could not contact us at our home number.
On 4/7/05 we sent a letter (registered return receipt/delivered and signed by someone at that address on 4/11/05) listing the issues and results, firmly requested immediate cancellation, and to not place any further charges on our credit card. (The terms and conditions do state that you need to call to cancel the service, but when you cannot reach anyone to cancel the service you do what you have to do which was send a registered letter.) We thought this issue was put to bed when they received the letter on 4/11/05. Not so.
On 6/18/05 we received the credit card statement and were billed for 3 months of usage on phones that have been unused and in the box since April. We contacted the credit card company and requested a dispute form or we would have to cancel the card. The credit card company was very helpful. After we explained the shortened version of this issue, they agreed to give us a credit for the two charges, and they would pursue this matter on their end. In turn, we need to send another letter to Liberty Wireless.
We have also filed a complaint with the BBB of Greater Washington, DC and the FTC. We will be filing reports with the Attorney General of our State and in Maryland (the only address I have is in Largo, MD), and anyone else who may be able to put a stop to this scam.
We cannot believe that AARP is still introducing this company as a benefit to members. According to this site and the BBB site, it appears we are not the only people being duped. We did notice that there is a new company called TMI with the same addressthat may be affiliated in some way with Liberty Wireless.
Alamogordo, New Mexico