- Report: #361322
Report - Rebuttal - Arbitrate
Complaint Review: Wirefly
Wireflywww.wirefly.com Washington, D. C. U.S.A.
Wirefly sent wrong cell phone and NO SIM CARD Washington D.C.
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We received one Blacberry 8100, black, NO SIM card! All accessories did NOT work,( the charger won't work) and the Blackberry was suppsed to be a RED 8110-not 8100.
Instead of an AT&T phone it was a T MOBILE which was obviously USED. Our AT&T service bill came within a week before we even received the one phone (we are still waiting for the second phone.) The book which came with it was bent and marked! I contacted Wirefly customer service and they suggested I return the phone, but with their specifications of the phones needing to have less than 1/2 hour use, in new condition, without us being charged for it, how am I supposed to prove that this was previously used before I received it?
Also, they state that in the box they send a shipping label, but of course I never received one! I can't even use the phone because there is NO SIM card yet. They say it is on it's way but so far I have no confirmation # stating it has shipped. I have dealt with the on-line chat customer service for the last time! It is useless!
I would NOT trust this company ever again, and the customer service is the worst I have ever dealt with.
This report was posted on Ripoff Report on 08/10/2008 12:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wirefly/Washington-D-C/Wirefly-sent-wrong-cell-phone-and-NO-SIM-CARD-Washington-DC-361322. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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