- Report: #388714
Report - Rebuttal - Arbitrate
Complaint Review: Wirefly
Wireflywirefly.com Internet U.S.A.
Wirefly DO NOT USE WIREFLY - Consider yourself warned! Internet
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Finally after speaking with over six customer service agents throughout the week, one informed me that I could just answer three special "security questions" and my identity and shipping address would be confirmed. Wow, so after all the hoops I had to jump through, all the hours of scanning & faxing personal information and responding to emails, after the hundreds of minutes of my current wireless plan I wasted on hold to speak with a rep. they told me I could have simply answered three questions??? REALLY? Total disregard for the consumer's time! What kind of system is Wirefly operating? Very inefficient, downright rude and inconsiderate!
OH, and it gets better... after all this BS, they sent me an email shortly after telling me that I was not eligible for a phone upgrade as per my current wireless plan. REALLY???!!! Well, I just got off the phone with my wireless carrier and they honored the upgrade directly through the wireless provider and in literally five minutes I had accomplished what took me a week of harassment from Wirefly just to be rejected! Finally my new Blackberry is ordered an on it's way (thank god not through Wirefly), goes to show the importance of working with a qualified company.
Shame on E*TRADE for contracting such an inferior company to represent their Mobile Pro division. After this debacle I am questioning the competence of the suits over at ETRADE - maybe it's time to transfer my accounts to Schwab. Consider yourself warned!
manchester, New Hampshire
This report was posted on Ripoff Report on 11/06/2008 06:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wirefly/internet/Wirefly-DO-NOT-USE-WIREFLY-Consider-yourself-warned-Internet-388714. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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