- Report: #870392
Report - Rebuttal - Arbitrate
Complaint Review: Wirefly
WireflyWirefly Customer Service 10790 Parkridge Boulevard Internet United States of America
Wirefly SIMPLEXITY LLC Don't trust this company before reading their clauses! Internet
*UPDATE Employee: Wirefly Response
Out of fear of large bills we contacted t-mobile. T-mobile respectfully agreed to end the contract in accordance with their own contract rules. I thought everything was finished, and got a new phone with service through another company. Two weeks after t-mobile ending our contract I receive a bill from Simplexity wireless through e-mail. The email states I failed to keep contact with t-mobile for 181 days. I was confused, and called t-mobile; the customer service rep.
told me that they had adjusted and fixed my account and those charges where not coming from them; rather the third party company SIMPLEXITY/WIREFLY. I tried to contact simplexity; however they won't give me any reasonable explanation for charging me $400 dollars for each phone. I was floored by this. I was let out of my contract for good reason, and wirefly does not want to accept that. They have poor customer service, and their contract is invalid; they don't have you sign anything; it's just a bad company; or immature at that. I just wouldn't trust giving them any of my info.
This report was posted on Ripoff Report on 04/18/2012 09:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/Wirefly/internet/Wirefly-SIMPLEXITY-LLC-Dont-trust-this-company-before-reading-their-clauses-Internet-870392. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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