On January 24, 2006 I purchased two Motorolla Razr3 phones and a T-Mobile subscription from Wirefly and was promised two $90 customer appreciation rebates (one for each phone) if I follow all the requrements for the submission. I meticulously followed their instructions, that is waited for 60 days after activation, filled in all the necessary paper work and included copies of the bills and UPC barcodes and sent my rebate submissions(April 3, 2006). They provided web site address cellphonerebates.com where the status of the rebate could be checked.
After about 3 weeks from my submission of the rebate I check the site and found that my submissions were registered and assigned sumbission id. It also said that the submissions were being processed. I checked the site from time to time and always got the same message about my rebate status "We have received your submission and it is being processed".
In the rebate form it was written that the checks would be mailed within 150 days from activation date or 10 weeks of their receipt of the completed rebate form. After all the deadlines passed I sent an e-mail asking about my rebate status and even got a response from them reassuring me that the rebates were approved but they couldn't say when the checks would be mailed. I waited and checked their site patiently until one day when I found that there is no track of my submissions on their redesigned site. By the way, the new site does not provide any contact information or e-mail forms to inquire about the rebate status. I called (866) 800-4303 - the contact No. on the rebate form - the recording prompted me to call (866) 607 9877 which was constantly busy and on Wirefly web site they do not deal with rebates and send you to cellphonerebates.com. I tried to call them but was told the same thing, that is to check on-line.
Eastchester, New York