Last June I purchased a cell phone from wirefly.com. This site claimed that I would receive rebates in the amount of $250 for purchasing through their site.
After I received my phone I found out that I would have to submit two seperate rebate forms, for $125 each, AND I would have to wait until the end of November to submit them. Of course the website said nothing about this waiting period, but OK.... I made myself a note and planned on submitting the documentation at the appropriate time.
November came around and I immediately sent off my forms w/ the proof and copy of the bill. A little while later I checked my status on their website and it said the bill I submitted was not w/ in the appropriate date range (though according to my calculations it was). I then emailed the customer svc and received a response saying to re-mail or fax a copy of all the previous documentation w/ the appropriate bill.
I located another bill and faxed it over. Weeks I checked my status again online and it hadn't changed. I emailed cust. svc again and they said the bill was not w/ in the date range AGAIN and to resend. I did so again (for a 3rd time), after a few weeks I checked and my status still hadn't changed. I emailed cust svc and they said for me to resend the FIRST bill I sent.
Of course, I was confused. I then tried calling their cust svc number, and of course this was an automated line directing you to the website. I was able to get another number, this too was of no use, finally I got a sales agent@ a third number and she told me to call the first number and press #1 3 times in order to speak to someone (what kind of stuff is that??).
So I did and to my surprise I actually got a person on the line; I spoke with Darlene, emp # 9721, who told me she doesn't know why I was asked to resubmit so many times, but they did have an appropriate bill from me and she would send my documentation off to their auditing department and I should receive a check w/ in 10 - 15 business days.
This was on 3/14. On about the 14th business day I called back (this was 4/3/06), as I hadn't received any notification nor a check, and I spoke with Mary empl id# 9416, who told me that nothing had been updated since my last call - however after I urged her to look a little more she did see the notes made by the previous cust. svc rep I spoke with and said she would re send my information to this "other department". And to call back in a few days to see if it had been processed.
I called back today and Spoke w/ someone who claimed to be a Supervisor, who said 1st my information had to be pulled and this is what took 10 - 15 business days. After pulling it they then had to send it off to the "promotions manager", and they can't tell me when it'll be processed, but try calling back in a few weeks. She said the "promotions manager" is not at their location and they have NO WAY of contacting this made up person.
I've complied w/ everything and followed up time and time again, only to be given the run around. I've never had problems w/ any other rebates. IN fact I recently ordered a Razr through tmobile - i have had my phone for a few months now, and I received my rebate check w/ in 2 - 3 weeks of BUYING the phone.
Personally, I think its _*_*&* ... and I dont' think they have any intent on honoring their rebates, but being the persistant person that I am, I'll continue to call and email. Its been almost a year at this point and I have yet to receive a dime.
Buyer beware of wirefly.com