- Report: #269034
Report - Rebuttal - Arbitrate
Complaint Review: Wirefly.com -parent Company: Inphonics
Wirefly.com -parent Company: Inphonics1010 Wisconsin Avenue -Suite 600 Washington, District of Columbia U.S.A.
Wirefly.com -parent Company: Inphonics ripoff, outrageous Washington District of Columbia
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Next, I started my search to find their parent company, Inphonics , contact information and corporate headquarters. I found one corporate address in Washington, D.C. on the Inphonics website and two other addresses in Largo,MD and reston, VA. I then searched their press releases (thank goodness companies like to brag about their doings) and found out the name of their president, David Steinberg, CEO and their CFO, Kenneth Schwarz. There wasn't a number but I called Washington, D.C.'s 411 and got two numbers (one is a FAX, I think). I called them and asked if they had a department for customer relations or service. They transferred me to a Reston, VA guy who said he was head of products and services (didn't catch his name). After very nicely telling him my story he said because I was out of warranty no one could help. i did grow angry and said that I'm not letting this go and he said, "do what you have to do". He did tell me there was a batch of phones that got into the U.S. market and they have since corrected it. He couldn't provide any answers or help.Then I called the Washington headquarters back and asked to speak to Ken Schwarz or David Steinberg please. They gave me Ken's secretary, Tracy. She listened and said she would email some folks, ask around, and write a report. Who knows if she will do that but I gave her my contact info anyway.
Without a second phone to use, I went and called my service, AT+T and while they couldn't give anything for free to help they arranged for me to buy two new phones at a discount (although I had to extend my contract). We did that. When we decided to go into the store to get the new phones, the manager said he could make a video with how many people have told him about wirefly anf their ripoffs.
I will not let this go- a pitbull on a poodle as they say.
west haven, Connecticut
This report was posted on Ripoff Report on 08/21/2007 04:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/Wireflycom-parent-Company-Inphonics/Washington-District-of-Columbia-20007/Wireflycom-parent-Company-Inphonics-ripoff-outrageous-Washington-District-of-Columbia-269034. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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