• Report: #548514

Complaint Review: Wirefly.com

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  • Submitted: Fri, January 01, 2010
  • Updated: Mon, January 11, 2010

  • Reported By: Irene — Onsted Michigan United States of America
Wirefly.com
Internet United States of America

Wirefly.com whereismyorder.com Misrepresented cell phone offer requirements Internet

*UPDATE Employee: Wirefly.com

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I attempted to purchase 2 new cell phones along with a wireless plan upgrade on their site. After following all the steps to checkout I called the sales line to ask a question about their Service Agreement optional purchase. After getting the information I decided that I would not purchase a service agreement. After pressuring me to purchase said agreement finally the agent helped me complete the sale. There was a problem with my carrier regarding the upgrade date of one of the phones that held up the sale. 1) The company attempted to complete the sale for only one phone and plan upgrade without my approval. After numerous \"chats\" I was finally able to halt the sale until my carrier made the appropriate corrections to enable the sale for 2 phone/2 upgrades. 2)When i went to their order handling website(whereismyorder.com)I saw that they had neglected to reissue one of the options I had intended to order. I went to their \"chat\" window again and after adding the item and completing the sale (I thought) I was asked to purchase a service agreement again. Again I declined. I was then told that I could not purchase the 2 phone/2 upgrade offer unless I also purchased additional service agreements. They had already contacted my carrier and changed my plan but now wanted an additional $100 (the cost of 2 service agreements).I asked to speak with a supervisor was transferred to another agent the promised a call from an agent in 8 hours. They said that was a normal time to wait. I no longer trusted anything they had to say and insisted that the whole transaction be cancelled. They did not want to do this until I waited 8 hours for a call. I told them I would wait 1 hour and did. At that time I got on the order status page again and \"chatted\" with someone else and insisted that they cancel the order. I now have to wait 4 days to hear if they contacted my carrier and indeed canceled the upgrade. At no time during my initial purchase was I told that if I did not purchase a service agreement I could not have the offer. I never misrepresented the facts. I readily told them that I was already a customer with the carrier and that I am currently "Out of Contract". I clearly asked about the service agreement and was told that I could make the purchase without it.

This report was posted on Ripoff Report on 01/01/2010 05:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wireflycom/internet/Wireflycom-whereismyordercom-Misrepresented-cell-phone-offer-requirements-Internet-548514. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Wirefly.com

AUTHOR: wirefly_kim - (USA)

Sorry to hear you had a problem with your order. I work at Wireflys HQ in Reston, VA, and Id happy to look at your order in detail and address all your issues. I will need some specifics, though an order number would be best, but I can also search for your transaction by phone number or email address. You may either send me a PM or send an email to OnlineSupport@Wirefly.com with your order details. Your experience is not one that we want to repeat, so wed very much appreciate the opportunity to resolve this matter for you and for future customers.

-Wirefly_Kim

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