I had asked my wife when she got a new phone. She said last week. She stated that she got it for free. I asked her if she signed a contract. She said "No"
I thought about it for a second and went to Costco to order some eye- glasses. I stopped by the Wireless Advocate Kiosk and asked if I could get a free phone. The guy at the Kiosk asked for my phone number and looked me up. He said I would have to sign a contract. I told him that my wife got a free pone without signing a contract so why can't I? He said that we made her get a 2 year contract to get a phone.
I was kind of taken back because my wife said she didn't sign a contract. After I got my glasses ordered I went home and asked her.
She said that she told the Wireless Advocate at the Kiosk not to give her a contract so he didn't - she said he just said "OK no contract, just sign here for the phone" It became apparent that he openly lied to my wife and using this deceptive tactic - openly and blatantly stole 2 years of service payments openly from my family.
I went with my wife back to Costco and asked for the money back. Doogie the Wireless Advocates and Costco Wholesale Phone Rep did not have the contract and stated "It is somewhere else but we have it!!! Doogie (Real Name) who was a smart mouthed customer service rep for Wireless Advocates representing Costco Sales said "Your a liar, we wouldn't do that - Give me $200 now!!!!
I replied "Step Back" to the guy (Doogie) and stated that " You have lied about the contract and deceptively took 2400 from my family so this is not the time to get insulting. Doogie said get the hell out of here I'm calling a Costco Manager to get you!!!
Sure enough Costco Management showed up and said "Lots of people complain about them but what can you do if you signed the contract. I said that I never saw a contract and neither has my wife. We are sure that the only way that my wife signed a contract was because the guy at the Wireless Advocates said it wasn't a contract. The Costco Management handed me the boxed phone and said here you go - See Ya!
I was surprised that Costco with dropping stock values, high priced memberships (for stuff that you can buy cheaper elsewhere without a high priced membership) would act in such a way. But it happened and here we are.
Lied to, insulted, $2400 in the hole and a Costco member paying overpriced dues for junk we can get cheaper elsewhere. Lesson learned - don't join costco, avoid Wireless Advocates and don't get anything alone.
Where is Jesse Jones when you need him
Pierce County, Washington