- Report: #822544
Report - Rebuttal - Arbitrate
Complaint Review: Wireless Advocates/ Sales Associate- Oscar
Wireless Advocates/ Sales Associate- Oscar100 Centerton Road Mount Laurel, New Jersey United States of America
Wireless Advocates/ Sales Associate- Oscar Incompotent & Negligent!! Mount Laurel, New Jersey
*UPDATE Employee: Wireless Advocates Response To: "Wireless Advocates/ Sales Associate- Oscar Incompotent & Negligent!! Mount Laurel, New Jersey"
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The return policy indicates you have 14 days and the phone can be returned for a full refund. On January 11, 2012, I went to return the phone and have my old phone reactivated. The sale associate was a young man named Oscar. He called the customer service department to reactivate my phone and everything appears to be okay. While I was waiting the Manager, Sean was having a tantrum because there 3 other customers returning phones. He was very unprofessional. Oscar said, the my old phone was reactivated.
He tested the line. Then, he asked me if that was my phone number. I said, NO! That's my niece's phone which is part of my family plan. Then, he started saying, Oh My God, Oh My God! I need the other phone to change the SIM Card. I informed him, my niece's phone is with her at Rutgers in New Brunswick. He said, I won't be able to reactivate her phone without replacing the SIM Card. After numerous phone calls and more than 60 minutes, he was able to correct the lines.
Prior to leaving, I checked my photos and music on my old phone. That when I discovered he corrupted my memory card. All of my pictures and music has been lost. Also, I had to purchase a new memory card. All of that could have been avoided if he verified my phone number in the beginning. To make matter worse, he screwed up my account when he called customer service. My qualified upgrade still has not been restored, but my account show a new 2 year contract. Currently, I don't have a new phone. My qualifted upgrade is lost, but I have a new 2 year contract in place.
I called and left 3 messages for the District Manager, Frank Sundiemier at Wireless Advocates. He has not called me yet.
This report was posted on Ripoff Report on 01/13/2012 08:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wireless-Advocates-Sales-Associate-Oscar/Mount-Laurel-New-Jersey-08054/Wireless-Advocates-Sales-Associate-Oscar-Incompotent-Negligent-Mount-Laurel-New-Je-822544. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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