- Report: #380624
Report - Rebuttal - Arbitrate
Complaint Review: Wireless Advocates - T-Mobile Kiosk - Costco - Steven Severin
Wireless Advocates - T-Mobile Kiosk - Costco - Steven Severin6555 N. Decatur Blvd Las Vegas, Nevada U.S.A.
Wireless Advocates - T-Mobile Kiosk - Costco - Steven Severin Mgr. Failed to honor rebate Las Vegas Nevada
*UPDATE Employee: Wireless Advocates Customer Service
*Author of original report: RESOLVED!!!
*Author of original report: Wireless Advocates T-Mobile Kiosk Costco
*UPDATE EX-employee responds: Please Don't Blame The Carrier
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It stated that my rebate was deemed unqualified and that I would receive an unqualified letter that would explain how I could correct and resubmit my rebate request. I did not receive a letter.
I called T-Mobile and they said that there was no rebate on that phone. So I went back to the Costco Wireless Advocates Kiosk and spoke with Steven again. He stated that there was a rebate, otherwise he would not be able to offer it. He then faxed all the information (receipts, copy of rebate form I had filled out) to the district manager & told me I should hear something soon.
I waited another week and heard nothing. So, I went back to the kiosk, to Steven. I got absolutely no where. I've been back at least 3 more times and called him at least 4 times. Each time he is stating that it's the district manager that is not solving the problem and that he also faxed the information to the other district manager in Henderson with the same old story.
Now it is the middle of October and I still don't have my $50 rebate. When I was offered the rebate they assured me that if T-Mobile had a problem with the rebate that they would take care of it. But, this obviously is not the case. Nobody wants to pay for the rebate. I would not trust Wireless Advocates Kiosks in Costco or T-Mobile anywhere else again. After this contract is over I will be changing carriers.
Las Vegas, Nevada
This report was posted on Ripoff Report on 10/12/2008 06:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wireless-Advocates-T-Mobile-Kiosk-Costco-Steven-Severin/Las-Vegas-Nevada-89131/Wireless-Advocates-T-Mobile-Kiosk-Costco-Steven-Severin-Mgr-Failed-to-honor-rebate-380624. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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