On July 17, 2008 I went to the Wireless Advocates kiosk in the Costco Warehouse in Las Vegas, NV on N. Decatur to upgrade my cell phone. I was offered a $50 rebate from Wireless Advocates manager Steve Severin. I went home and filled out all the forms and after the normal waiting time with no response, I checked T-Mobile online.
It stated that my rebate was deemed unqualified and that I would receive an unqualified letter that would explain how I could correct and resubmit my rebate request. I did not receive a letter.
I called T-Mobile and they said that there was no rebate on that phone. So I went back to the Costco Wireless Advocates Kiosk and spoke with Steven again. He stated that there was a rebate, otherwise he would not be able to offer it. He then faxed all the information (receipts, copy of rebate form I had filled out) to the district manager & told me I should hear something soon.
I waited another week and heard nothing. So, I went back to the kiosk, to Steven. I got absolutely no where. I've been back at least 3 more times and called him at least 4 times. Each time he is stating that it's the district manager that is not solving the problem and that he also faxed the information to the other district manager in Henderson with the same old story.
Now it is the middle of October and I still don't have my $50 rebate. When I was offered the rebate they assured me that if T-Mobile had a problem with the rebate that they would take care of it. But, this obviously is not the case. Nobody wants to pay for the rebate. I would not trust Wireless Advocates Kiosks in Costco or T-Mobile anywhere else again. After this contract is over I will be changing carriers.
Las Vegas, Nevada