- Report: #530255
Report - Rebuttal - Arbitrate
Complaint Review: Wireless Communications And Verizon Wireless
Wireless Communications And Verizon WirelessInternet United States of America
Wireless Communications And Verizon Wireless, Verizon guarenteed me that if I moved to a new address where fios was not avaiable, My contract would be voided. Internet
*UPDATE Employee: Yes...I believe I am wasting my time
*Consumer Comment: Thanx you for so eloquently making my point
*Consumer Comment: Wasting your time
*UPDATE Employee: I'm confused...
*Consumer Comment: Really, I said the information was public, fact check what you write
*UPDATE Employee: Inconsistent info
*Consumer Comment: Verizon is ONE company
*Consumer Comment: Why are you listing this under Verizon WIRELESS?
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I ordered Verizon Fios TV/internet. I was told, at the time I ordered the service that If I moved before the one year contract was up, and my new location did not offer Fios, my contract would be voided and that an installation fee would only be charged for additional TV jacks only.
I did have to move to a different location which did not offer Fios. I was billed $179.00 early termination fee, and an additional charge for broadband along with an additional months service that totaled $380.81. When I talked to a representative I was told that since Verizon phone service was available at my new address and I would have to sign up for their land line, and the early termination activated an installation fee and an additional months service after I had cancelled and the equipment had been returned to Verizon.
I already have Verizon cell phone service at $100.00 plus a month and have never had a land line and do not use a land line. I maintain that full disclosure should occur when the sales associate is asked about early termination. Verizon phone service is a different product and I should have been told by the Verizon sales 'associates' phone sales personnel about possible extra charges. I believe they were deliberately misleading and dishonest in order to 'sell' me the Verizon Fios product.
This report was posted on Ripoff Report on 11/28/2009 07:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wireless-Communications-And-Verizon-Wireless/internet/Wireless-Communications-And-Verizon-Wireless-Verizon-guarenteed-me-that-if-I-moved-to-a-n-530255. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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