• Report: #24856

Complaint Review: Wireless Retail Inc. - Voice Stream

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  • Submitted: Thu, July 18, 2002
  • Updated: Tue, April 26, 2005

  • Reported By:Albuquerque NM
Wireless Retail Inc. - Voice Stream
8800 E. Chaparral, Suite 300 , Scottsdale, Arizona U.S.A.

Wireless Retail Inc. Voice Stream ripoff misleading contracts when cells phones are stolen ripoff thieves , Scottsdale Arizona

*UPDATE Employee: Mike Protono and Buddy White

*UPDATE Employee: the industry is changing for the better, which is why wri will now die.

*UPDATE Employee: the industry is changing for the better, which is why wri will now die.

*UPDATE Employee: the industry is changing for the better, which is why wri will now die.

*UPDATE Employee: I think it will be a better, organized, and reputable organization now that the stupid asses are gone

*UPDATE EX-employee responds: missing commissions

*UPDATE EX-employee responds: Mike Protono is what 's wrong with corporate America

*UPDATE Employee: Protono is a NO NO

*UPDATE EX-employee responds: I will not let WRI screw me

*UPDATE EX-employee responds: I will not let WRI screw me

*UPDATE EX-employee responds: I will not let WRI screw me

*UPDATE EX-employee responds: If you need any help let me know.

*UPDATE EX-employee responds: WRI and pay

*UPDATE Employee: The Downfall of Wireless Retail

*UPDATE Employee: Are you Serious, just send in a Rip Off Report

*UPDATE Employee: Check Your Accessories!

*UPDATE Employee: WOW, Scott Tibbets finally left his throne

*UPDATE EX-employee responds: What about our wraps!

*UPDATE EX-employee responds: ok here's the tale

*UPDATE EX-employee responds: Dan is right, If you do it right, you'll make a killing.

*UPDATE EX-employee responds: Very true Statement.... Radio Shack... Beware Employees Of S.C. Kiosk

*UPDATE EX-employee responds: S.C. Kiosk and Radio Shack

*UPDATE EX-employee responds: The pay is true from Wireless Retail Inc.

*UPDATE EX-employee responds: It was on the Kiosk web page, WRI has done some shady things

*UPDATE EX-employee responds: Wireless retail at it again! Just when you think your safe by being with a new company like SC Kiosk.

*UPDATE EX-employee responds: Don't Forget About WRAP's - CLASS ACTION

*UPDATE EX-employee responds: Ok people..this is the deal with the wri and new S.C. Kiosk Inc. Nothing is what it seems.

*UPDATE EX-employee responds: Dave, Nothing will change. WRI is a runaway freight train.

*UPDATE EX-employee responds: Dave, Nothing will change. WRI is a runaway freight train.

*UPDATE EX-employee responds: Minh...

*UPDATE EX-employee responds: THE ISSUE IS AND HAS ALWAYS BEEN LACK OF INVOLVEMENT FROM CORPORATE

*Consumer Suggestion: No bully?

*Consumer Suggestion: No bully?

*Consumer Suggestion: No bully?

*UPDATE EX-employee responds: d**n.. sorry if I "bullied" everyone but I just speak my mind

*Consumer Suggestion: Dave, what's up?!

*UPDATE EX-employee responds: To post pics go to the bottom of this page

*UPDATE EX-employee responds: Some People Ripped Off WRI

*UPDATE EX-employee responds: Some People Ripped Off WRI

*UPDATE EX-employee responds: Some People Ripped Off WRI

*UPDATE EX-employee responds: Some People Ripped Off WRI

*UPDATE EX-employee responds: The Difference between SC and WRI

*UPDATE EX-employee responds: To Dave

*UPDATE EX-employee responds: CEO?

*UPDATE EX-employee responds: Dear Sean

*UPDATE EX-employee responds: SCK left all the dead weight to WRI! ..WRI screwed me out of at least $12,000 in commissions

*UPDATE EX-employee responds: Post the pics!

*UPDATE Employee: More Carriers To Come

*UPDATE Employee: The radio shack buying out the sams club sucks so far

*UPDATE Employee: The radio shack buying out the sams club sucks so far

*UPDATE EX-employee responds: WIRELESS RETAIL : FUN TIMES RIPPING PEOPLE OFF

*UPDATE EX-employee responds: Mr. Midwest California.....IQ of 24.......Show me proof!!

*UPDATE EX-employee responds: Mr. Midwest California.....IQ of 24.......Show me proof!!

*UPDATE EX-employee responds: Mr. Midwest California.....IQ of 24.......Show me proof!!

*UPDATE EX-employee responds: Mr. Midwest California.....IQ of 24.......Show me proof!!

*UPDATE EX-employee responds: Midwest? TM does not have the ability to fire someone is not entirely accurate

*UPDATE Employee: A legitimate argument consists of a claim with evidence to back it.

*UPDATE EX-employee responds: RACIST REMARKS??

*UPDATE EX-employee responds: RACIST REMARKS??

*UPDATE Employee: After you finish stroking him....

*UPDATE Employee: After you finish stroking him....

*UPDATE Employee: Hello Joanne

*UPDATE EX-employee responds: To Dave from LA

*UPDATE EX-employee responds: some correspondences between myself and WRI

*UPDATE Employee: MY FINAL WORDS ON WRI

*UPDATE Employee: OOOH!!

*UPDATE Employee: What the hell did you just say??

*UPDATE Employee: ADAM COOKE is a POS

*UPDATE EX-employee responds: oh and chevon...

*UPDATE EX-employee responds: Chevon u don't have a clue

*UPDATE Employee: INCREDIBLE... You guys are so sad! If you want the truth, here it is!

*UPDATE EX-employee responds: WHY some and some 300

*UPDATE EX-employee responds: Read Very Carefully WRI is a SCAM COMPANY

*Consumer Suggestion: Support Rep.. What types of behavior did you see happening that you wanted to put a stop to?

*UPDATE EX-employee responds: PAYCHECKS ON OCT 1ST

*UPDATE Employee: I've seen plenty of shady activity tried by carrier reps and stopped it if I could

*UPDATE Employee: IT IS FINALY OVER!!!

*UPDATE EX-employee responds: children

*Consumer Comment: Indirect Agents - WRI and Shack, I've witnessed the shady relationship between dealers and core providers

*Consumer Comment: Indirect Agents - WRI and Shack

*UPDATE Employee: Know your facts first

*UPDATE Employee: confused big august commision check

*UPDATE EX-employee responds: THE SHACK IS HERE

*UPDATE EX-employee responds: THE SHACK IS HERE

*UPDATE EX-employee responds: THE SHACK IS HERE

*UPDATE EX-employee responds: THE SHACK IS HERE

*UPDATE Employee: RADIIO SHACK WILL BE ANNOUNCED TODAY

*UPDATE Employee: to Sean CEO

*UPDATE Employee: CSR

*UPDATE Employee: Cingular and Moto Contest

*UPDATE Employee: Sam's Club WRI'S bought by....

*UPDATE Employee: Down goes WRI!

*REBUTTAL Owner of company: WRI Arizona Responds! Were not in f*cking Grade School anymore... IF YOU DONT LIKE IT THAN GET THE F*CK OUT OF THE COMPANY.

*UPDATE Employee: SOMETHING'S GOING DOWN TODAY

*UPDATE EX-employee responds: I KNEW IT WAS OVER WHEN THEY FIRED HARRIS BERNSTEIN

*UPDATE Employee: CSR: Matthew from Crystal Lake... let people know whats really going on ...Dan Cochenour got fired so did CJ

*UPDATE EX-employee responds: Wow, we really have some brain winners in here. I still need to get my money and I can still warn others about this fraudulent company

*UPDATE EX-employee responds: Here is some more info.

*UPDATE Employee: Time on my hands in MI... because we have no inventory.

*UPDATE Employee: CSR the burden of proof still lies with the customer to prove they were not explained the contract

*UPDATE EX-employee responds: Want your WRAP's?

*UPDATE EX-employee responds: Want your WRAP's?

*UPDATE EX-employee responds: Want your WRAP's?

*UPDATE Employee: Reponse to Mike in WI

*UPDATE EX-employee responds: In response to Michael, Your employment is 'at will'-meaning the company can fire you at any time without any reason

*UPDATE Employee: YOU ALL AR FULL OF IT

*UPDATE Employee: Robert - Vadnaid Heights, Minnesota

*UPDATE Employee: Manager's should also be put on this draw bs, too

*UPDATE Employee: Radio Shack Deal lets get Denis McElroy Fired!!

*UPDATE EX-employee responds: More info about WRI

*UPDATE EX-employee responds: one more thing too.....

*UPDATE EX-employee responds: that this company is very unethical in many ways

*UPDATE EX-employee responds: that this company is very unethical in many ways

*UPDATE EX-employee responds: that this company is very unethical in many ways

*UPDATE EX-employee responds: that this company is very unethical in many ways

*UPDATE Employee: scared shitless for my paychecks

*UPDATE EX-employee responds: WRI is a page in my past

*UPDATE EX-employee responds: WRI is a page in my past

*UPDATE EX-employee responds: WRI is a page in my past

*UPDATE EX-employee responds: WRI is a page in my past

*UPDATE EX-employee responds: Say what you will

*UPDATE EX-employee responds: Employees need to take responsibility

*UPDATE Employee: TM's are part of the blame

*UPDATE EX-employee responds: Some advice for those still with WRI

*UPDATE EX-employee responds: Paul From Racine WI

*UPDATE Employee: Attention "Jason" from Wausau - Blame the Company!

*UPDATE Employee: My TM has never asked me to do anything illegal or unethical

*UPDATE Employee: I'm Out the Door anyone that is planning on working for this company for longer than a month, please have a backup plan

*UPDATE Employee: Mole report: anyone know what happend to the tmo phones??? WRI bought them to resell

*UPDATE Employee: 2 faced backstabbers ..WRI has come into some financial difficulties it has started to take from the reps and shorten paychecks

*UPDATE EX-employee responds: Did not read my response?

*UPDATE EX-employee responds: It's lies from the cars to the comp to the phones

*UPDATE Employee: Mike in Albert Lea is right! all who are left should just walk out!

*UPDATE Employee: It's about time Wireless Retail had the truth spoken about them.

*UPDATE Employee: it would almost be best if the sales force that is left walks out on the company

*UPDATE Employee: Carriers On Their Way Out The Door

*Consumer Comment: Wireless Retail is DONE! SOMEBODY SAY ENRON!

*UPDATE Employee: One Big SH*TTBAG!!!!

*UPDATE EX-employee responds: This company is going down for there POOR business practices.

*UPDATE EX-employee responds: This company is going down for there POOR business practices.

*UPDATE EX-employee responds: This company is going down for there POOR business practices.

*UPDATE EX-employee responds: This company is going down for there POOR business practices.

*UPDATE EX-employee responds: WRI

*Consumer Comment: Crazy to not buy from service provider

*UPDATE EX-employee responds: W.R.A.P.S.

*UPDATE Employee: Going down . . .

*UPDATE Employee: Wisconsin and Wireless Retail

*UPDATE Employee: WRI is a joke and rip.

*UPDATE EX-employee responds: Agree WRI is the Devil

*UPDATE Employee: WRI dirt

*UPDATE EX-employee responds: Employee Issue not Consumer!

*UPDATE Employee: I have enjoyed Wireless Retail

*UPDATE EX-employee responds: Thanks, I must have just been lucky while i worked there

*UPDATE EX-employee responds: Chicago up through Wisconsin is the major ripoff the way it sounds.

*UPDATE Employee: Attention Nicole

*UPDATE Employee: I worked for Menomonie, Walmart in the Chicago Market under FM Jake Mckown, DM Lamart Clay, and RM Dan Cochenhauer and I was ripped off!

*UPDATE Employee: Wireless Retail does not care for any of you!

*UPDATE Employee: Dianne GET TO WORK ON TIME!!!!

*UPDATE EX-employee responds: Wireless Retail is the DEVIL!

*UPDATE Employee: How Do You Know?

*UPDATE EX-employee responds: Folloow up to Phil's response

*UPDATE EX-employee responds: Tabitha, you are not very informed

*UPDATE EX-employee responds: Have no fear, this company is going under

*UPDATE Employee: Thanks Phil and Stop being an Idiot Jason

*UPDATE Employee: Man... someone really is unhappy with themselves.

*UPDATE Employee: Shame on you Tabatha!!!!You scammer!!!!!!!

*UPDATE Employee: I Think Jason is Crazy, everything you have said is not true!

*UPDATE Employee: Jeff your a loser. Get a real Job.

*UPDATE Employee: Wireless Retail is NOT a "Rip-Off"

*UPDATE Employee: Insider Information, This company trains to rip people off.

*UPDATE Employee: Insider Information, This company trains to rip people off.

*UPDATE Employee: Insider Information, This company trains to rip people off.

*UPDATE Employee: Insider Information, This company trains to rip people off.

*UPDATE Employee: Ever hear of phone insurance?

*UPDATE Employee: Your Rip-Off Report against Wireless Retail is 'Wrong"

*UPDATE EX-employee responds: The Report is not without merit

*UPDATE EX-employee responds: The Report is not without merit

*UPDATE EX-employee responds: The Report is not without merit

*UPDATE EX-employee responds: The Report is not without merit

*UPDATE Employee: Quick fix

*UPDATE Employee: I must say your claim is absolutely ridiculous!

*UPDATE Employee: Early termination.

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I purchase a Voice Stream telephone July 4, 2001 at the local Sam's Club signing their one-year standard contract. The phone was stolen in Sept 2001, so I reported it to Voice Stream.

I then went out and purchase a new one at a leaser price then Voice Stream was offering and reactived it. I continued to receive a bill during this time from Voice Stream and continued to pay my account although I did not have a phone.

Now in June 2002, I receive a letter from Wireless Retail who states I owed them $300 for the disruption in my service because my phone was stolen. This contract states they can charge me for a disruption in my service to non-payment, relocation out of the network area and for lost/stolen phones.

This in incredibile that you purchase a phone and are pentalized for someone stealing it. This company is now threatening legal action if I don't pay.

I contacted Voice Stream who said it was a seperate contract and they had nothing to do with this. I contacted Wireless Retail and explained that although the phone was stolen I was continually billed during this time so evidently the service was not interrupted. However, they deny this and have threaten me with legal action if I don't pay.

Now, I wonder who this company (Wireless Retail) is, what service do they provide and how is Voice Stream and Sam's Club connected with them. They all have to be profitting from this.

Any one who can gave me advice on how to proceed with this corrupt enterprise, please email me. I cannot believe these companies solely exist to rip off us consumers.

Janis
Albuquerque, New Mexico

This report was posted on Ripoff Report on 07/18/2002 08:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/Wireless-Retail-Inc-Voice-Stream/-Scottsdale-Arizona-85250/Wireless-Retail-Inc-Voice-Stream-ripoff-misleading-contracts-when-cells-phones-are-stolen-24856. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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0Author 181Consumer 1Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Mike Protono and Buddy White

AUTHOR: Michael - (U.S.A.)

Mike Protono... what a waste of space, i remember when he came to my old store to do a visit, he pretended he was actually busy, yeah right... You know what, I think all of us SC Kiosk Employee's should email Andy and let him know how mike truly is. I dont think Andy really knows how Mike is like we all do. BUDDY WHITE on the other hand... YOU ROCK, keep it up.
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#2 UPDATE Employee

the industry is changing for the better, which is why wri will now die.

AUTHOR: Phil - (U.S.A.)

okay so here it is.

wri lawers blocking some of us from leaving because we chose to go to a company that coincidently our old tm also went to. GOOD FOR HIM! but it's not fair to us. most of us were only still here because of him, and now we are prohibbited from following him? even if we weren't following him THEY PAY BETTER AND MORE ACCURATELY THAN YOU IDIOTS AT WRI DO OR EVER WILL. bs to the guy who said we're "leaving walmarts" because of employees not selling enough phones. P-HAHAHAHAHA how can you blame the indians for the chiefs screwups!? these guys way up there in charge... man. i know several people who applied for the new tm position here, we got a phone call which we missed, and no voicemail. the guy who got the job, was the only candidate available the day that the "exec" was in town. The DAY. Thats how long it takes to find a TM. Now we've got teh same problems we ever did, and we have less options to escape. F*CK This PLACE when i first started i made bank at Sams, then we lost that contract so OVER TO WALMART and then LOST THAT PLACE so soon going to k-mart or worse. i hope to GOD I GET LAID OFF. we've been told that if we don't sell at least 40 phones a month we can't work here... lol. that was in an email to us, funny! cause at least half of the people, no exaggeration. NINE TEEN out of THIRTY people in our market last month got less than 40. WE SIMPLY DONT" CARE ANYMORE. I worked in thee best stores in the COUNTRY and couldn't even break sixty cause they have one employee there that works 80 hours of over time in one two week period unauthorized and never leaves the store, i swear she may as well sleep there. she acts all sweet but knows that she has the company by the balls. and here is the worst part, the company buys their own bull-ish. The whole, "you can sell a ton of phones out of any store as long as you are selling." yeah she's cashing in hardcore on that kind of retard thinking cause they really think she's the greatest thing since sliced bread. she won't go to any other store. she simply won't. and everyone, EVERYONE hates her. anyone could get 110 phones out of that store. i got over 50 just on her leftovers. and i worked the begining of the month in one of the worst stores in teh nation, and ended the month the same way. im good people, k, but im no superstar, a GOOD salesperson in THIS STORE could make a SLAUGHTER. the idiot in there now is just making a killing. and doing it the wrong way. not going over contracts with customers, then not allowing them to return their phone after 3 days even though we lean towards the carrier policy... thing is, she's been a sales associate since our boss's boss's boss worked with her and all the old dogs still seem to think that the industry is the same as it was 8 years ago. SORRY GUYS, FREE PHONE DOESN'T CUT IT ANYMORE ESPECIALLY WHEN YOUR FREE PHONE SUCKS SUCKS SUCKS SUCKS SUCKS. Get a clue you upper managment retards, your associates either not being motivated to be good employees and give a crap, or your TM'S hiring more and more idiots and morons all the time. you don't check up on their work, you dont' see what they are doing, you are obvoiusly too busy doing NOTHING GOOD FOR YOUR COMPANY. i CAN'T WAIT TO WORK FOR A COMPANY THAT DOESN'T SUCK AT BEING SUCCESSFUL. AND WHATEVER HAPPENED TO PRODUCT KNOWLEDGE ANYWAY? YOU EMPLOYEES ARE MOSTLY MORONS too. if you don't love cell phones, and sales, why are you here sucking up any chance i have of a real advance.
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#3 UPDATE Employee

the industry is changing for the better, which is why wri will now die.

AUTHOR: Phil - (U.S.A.)

okay so here it is.

wri lawers blocking some of us from leaving because we chose to go to a company that coincidently our old tm also went to. GOOD FOR HIM! but it's not fair to us. most of us were only still here because of him, and now we are prohibbited from following him? even if we weren't following him THEY PAY BETTER AND MORE ACCURATELY THAN YOU IDIOTS AT WRI DO OR EVER WILL. bs to the guy who said we're "leaving walmarts" because of employees not selling enough phones. P-HAHAHAHAHA how can you blame the indians for the chiefs screwups!? these guys way up there in charge... man. i know several people who applied for the new tm position here, we got a phone call which we missed, and no voicemail. the guy who got the job, was the only candidate available the day that the "exec" was in town. The DAY. Thats how long it takes to find a TM. Now we've got teh same problems we ever did, and we have less options to escape. F*CK This PLACE when i first started i made bank at Sams, then we lost that contract so OVER TO WALMART and then LOST THAT PLACE so soon going to k-mart or worse. i hope to GOD I GET LAID OFF. we've been told that if we don't sell at least 40 phones a month we can't work here... lol. that was in an email to us, funny! cause at least half of the people, no exaggeration. NINE TEEN out of THIRTY people in our market last month got less than 40. WE SIMPLY DONT" CARE ANYMORE. I worked in thee best stores in the COUNTRY and couldn't even break sixty cause they have one employee there that works 80 hours of over time in one two week period unauthorized and never leaves the store, i swear she may as well sleep there. she acts all sweet but knows that she has the company by the balls. and here is the worst part, the company buys their own bull-ish. The whole, "you can sell a ton of phones out of any store as long as you are selling." yeah she's cashing in hardcore on that kind of retard thinking cause they really think she's the greatest thing since sliced bread. she won't go to any other store. she simply won't. and everyone, EVERYONE hates her. anyone could get 110 phones out of that store. i got over 50 just on her leftovers. and i worked the begining of the month in one of the worst stores in teh nation, and ended the month the same way. im good people, k, but im no superstar, a GOOD salesperson in THIS STORE could make a SLAUGHTER. the idiot in there now is just making a killing. and doing it the wrong way. not going over contracts with customers, then not allowing them to return their phone after 3 days even though we lean towards the carrier policy... thing is, she's been a sales associate since our boss's boss's boss worked with her and all the old dogs still seem to think that the industry is the same as it was 8 years ago. SORRY GUYS, FREE PHONE DOESN'T CUT IT ANYMORE ESPECIALLY WHEN YOUR FREE PHONE SUCKS SUCKS SUCKS SUCKS SUCKS. Get a clue you upper managment retards, your associates either not being motivated to be good employees and give a crap, or your TM'S hiring more and more idiots and morons all the time. you don't check up on their work, you dont' see what they are doing, you are obvoiusly too busy doing NOTHING GOOD FOR YOUR COMPANY. i CAN'T WAIT TO WORK FOR A COMPANY THAT DOESN'T SUCK AT BEING SUCCESSFUL. AND WHATEVER HAPPENED TO PRODUCT KNOWLEDGE ANYWAY? YOU EMPLOYEES ARE MOSTLY MORONS too. if you don't love cell phones, and sales, why are you here sucking up any chance i have of a real advance.
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#4 UPDATE Employee

the industry is changing for the better, which is why wri will now die.

AUTHOR: Phil - (U.S.A.)

okay so here it is.

wri lawers blocking some of us from leaving because we chose to go to a company that coincidently our old tm also went to. GOOD FOR HIM! but it's not fair to us. most of us were only still here because of him, and now we are prohibbited from following him? even if we weren't following him THEY PAY BETTER AND MORE ACCURATELY THAN YOU IDIOTS AT WRI DO OR EVER WILL. bs to the guy who said we're "leaving walmarts" because of employees not selling enough phones. P-HAHAHAHAHA how can you blame the indians for the chiefs screwups!? these guys way up there in charge... man. i know several people who applied for the new tm position here, we got a phone call which we missed, and no voicemail. the guy who got the job, was the only candidate available the day that the "exec" was in town. The DAY. Thats how long it takes to find a TM. Now we've got teh same problems we ever did, and we have less options to escape. F*CK This PLACE when i first started i made bank at Sams, then we lost that contract so OVER TO WALMART and then LOST THAT PLACE so soon going to k-mart or worse. i hope to GOD I GET LAID OFF. we've been told that if we don't sell at least 40 phones a month we can't work here... lol. that was in an email to us, funny! cause at least half of the people, no exaggeration. NINE TEEN out of THIRTY people in our market last month got less than 40. WE SIMPLY DONT" CARE ANYMORE. I worked in thee best stores in the COUNTRY and couldn't even break sixty cause they have one employee there that works 80 hours of over time in one two week period unauthorized and never leaves the store, i swear she may as well sleep there. she acts all sweet but knows that she has the company by the balls. and here is the worst part, the company buys their own bull-ish. The whole, "you can sell a ton of phones out of any store as long as you are selling." yeah she's cashing in hardcore on that kind of retard thinking cause they really think she's the greatest thing since sliced bread. she won't go to any other store. she simply won't. and everyone, EVERYONE hates her. anyone could get 110 phones out of that store. i got over 50 just on her leftovers. and i worked the begining of the month in one of the worst stores in teh nation, and ended the month the same way. im good people, k, but im no superstar, a GOOD salesperson in THIS STORE could make a SLAUGHTER. the idiot in there now is just making a killing. and doing it the wrong way. not going over contracts with customers, then not allowing them to return their phone after 3 days even though we lean towards the carrier policy... thing is, she's been a sales associate since our boss's boss's boss worked with her and all the old dogs still seem to think that the industry is the same as it was 8 years ago. SORRY GUYS, FREE PHONE DOESN'T CUT IT ANYMORE ESPECIALLY WHEN YOUR FREE PHONE SUCKS SUCKS SUCKS SUCKS SUCKS. Get a clue you upper managment retards, your associates either not being motivated to be good employees and give a crap, or your TM'S hiring more and more idiots and morons all the time. you don't check up on their work, you dont' see what they are doing, you are obvoiusly too busy doing NOTHING GOOD FOR YOUR COMPANY. i CAN'T WAIT TO WORK FOR A COMPANY THAT DOESN'T SUCK AT BEING SUCCESSFUL. AND WHATEVER HAPPENED TO PRODUCT KNOWLEDGE ANYWAY? YOU EMPLOYEES ARE MOSTLY MORONS too. if you don't love cell phones, and sales, why are you here sucking up any chance i have of a real advance.
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#5 UPDATE Employee

I think it will be a better, organized, and reputable organization now that the stupid asses are gone

AUTHOR: Damien - (U.S.A.)

I worked for WRI since 2003, made boo koo bucks and enjoyed my TM (FM) Bill Woolf and my AM (DM)Clinton Boyce. I was "promoted" to MES (Mobile Event Sales) which rocked cause I worked 3 days a week and brought in an average of $800 week, which was good for me. Then financial trouble hit them, and MES was closed. Then they put me in the Garden Ridges..man those sucked. I got fed up and left for Arizona, Scottsdale actually.

Then I heard that WRI lost the contract to Sams Club....yeah you think?!! I eventually went to SC Kiosk for a job, sold 45 phones in one week and then they fired me cause my credit "did not meet the set requirements for hiring guidelines". So now Im back in St Louis and my AM Clinton Boyce wants to make me a TM of the 18 KMart Locations that are opening up in St Louis.

To SC Kiosk employees...Every person that brought WRI down is now working for SC Kiosk. It wasnt bad enough that these idiots brought MCI down, they also brought down WRI. Things have changed at WRI, now that they have the old school crew running the show. I think it will be a better, organized, and reputable organization now that the stupid asses are gone. Give me a reply if you disagree, Im new to this.

Damien Franklin
St Louis MO
TM WRI
St Louis Market
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#6 UPDATE EX-employee responds

missing commissions

AUTHOR: Paul - (U.S.A.)

I worked in the albany market under jarrid and have not only contacted the regional guy (who craps hims self when i call him) but the HR dept for wireless retail and i have not heard anything from them i have went to the dept of labor. In addition i went to work for SC kiosks and cause of wireless retail i was block from being put in their system and had to call them in order for me to be taken out i have worked there for over a month now. i went to the dept of labor and let them know what brainless retail did.
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#7 UPDATE EX-employee responds

Mike Protono is what 's wrong with corporate America

AUTHOR: Robert - (U.S.A.)

Mike Protono is your typical manager who does have one good talent. He gets good people to follow with false promises and lies. How he ever got the positions he has held is beyond me. If you have talent and work under Mike you will never advance to a higher level unless you are in his good old boys club. The good old boys club is that group of managers that never question his ridiculous ideas or methods then preach them to the field reps and managers as if these ideas came from some kind of business genious. Wireless Retail had a slogan that says "whatever it takes". Mike Protono believed strongly in this, even if fraud was the method of good sales numbers. Look at his record at Worldcom Wireless where fraud cost the company millions from the direct side and indirect side, that he was in charge of. Those of you still working for him I urge you to think twice when he starts making promises. If you want to advance under Mike buy him lots of Pasta tell him its OK to visit customers in penny loafers not wearing socks and most importanly EMBRACE HIS GREAT IDEAS!!!!!! Unfortunanly corporate america is loaded with people like Mike Protono making decesions that effect you and your family
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#8 UPDATE Employee

Protono is a NO NO

AUTHOR: John - (U.S.A.)

I have been watching Mike Protono kiss a*s and stab people in the back for years now. He plays his political game and makes believe he's your friend and then hangs you out to dry. I can't for the life of me understand why SC Kiosk hasen't figured it out YET. He slams his boss Buddy White behind his back and kisses his a*s in front of him. He has Jay do all of his reports and spreadsheets because he has NO idea how to do it himself. He will kiss Andy's a*s and create an image that he is vital to the company when in reality he is by far the worst manager I have ever seen. As the days go by I sit and listen to him bashing everyone in the company, not only SC Kiosk but, WRI as well. Wake up SC Kiosk/Radio shack, you DID NOT get what you paid for in Mike Protono. I ask everyone that posts here to tell there stories about Mike and how well he does his job and how credible he really is. I want to be successful but I know that with Mike in place I will NEVER climb the ladder because he will only promote his friends.
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#9 UPDATE EX-employee responds

I will not let WRI screw me

AUTHOR: Jarrid - (U.S.A.)

Dirk,

Good to hear of another person from the same area with the same feelings on WRI.

I originally was store manager in Watertown NY, and was helping out with the Syracuse and Clay Sams stores under Jason Landers, who is one of the last good things that WRI has going for them. If he reads this I wish him the best of luck with any direction WRI takes, or with whatever other company takes on his talents.

Being placed in Albany I controled the BJ's side and watched over the Platsburg, Latham, Albany, and Queensbury stores while they were getting a new manager, which has turned out to be Peter Kiff whom you may know.

I think the labor board will help me out a great deal, however, if for some chance they do not, then the words resulting lawsuit come to mind.

I will not let WRI screw me, and if any of the employees that were under me, or any current employees feel that they are being screwed.
Post any questions below.

I will post again when my issue is solved, or if I receive any solid information. Unlike alot of people on here, I will not post unless the information is 100% accurate. Lets keep it clean and honest on here because that is more than enough to expose the deep dark secrets of WRI.
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#10 UPDATE EX-employee responds

I will not let WRI screw me

AUTHOR: Jarrid - (U.S.A.)

Dirk,

Good to hear of another person from the same area with the same feelings on WRI.

I originally was store manager in Watertown NY, and was helping out with the Syracuse and Clay Sams stores under Jason Landers, who is one of the last good things that WRI has going for them. If he reads this I wish him the best of luck with any direction WRI takes, or with whatever other company takes on his talents.

Being placed in Albany I controled the BJ's side and watched over the Platsburg, Latham, Albany, and Queensbury stores while they were getting a new manager, which has turned out to be Peter Kiff whom you may know.

I think the labor board will help me out a great deal, however, if for some chance they do not, then the words resulting lawsuit come to mind.

I will not let WRI screw me, and if any of the employees that were under me, or any current employees feel that they are being screwed.
Post any questions below.

I will post again when my issue is solved, or if I receive any solid information. Unlike alot of people on here, I will not post unless the information is 100% accurate. Lets keep it clean and honest on here because that is more than enough to expose the deep dark secrets of WRI.
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#11 UPDATE EX-employee responds

I will not let WRI screw me

AUTHOR: Jarrid - (U.S.A.)

Dirk,

Good to hear of another person from the same area with the same feelings on WRI.

I originally was store manager in Watertown NY, and was helping out with the Syracuse and Clay Sams stores under Jason Landers, who is one of the last good things that WRI has going for them. If he reads this I wish him the best of luck with any direction WRI takes, or with whatever other company takes on his talents.

Being placed in Albany I controled the BJ's side and watched over the Platsburg, Latham, Albany, and Queensbury stores while they were getting a new manager, which has turned out to be Peter Kiff whom you may know.

I think the labor board will help me out a great deal, however, if for some chance they do not, then the words resulting lawsuit come to mind.

I will not let WRI screw me, and if any of the employees that were under me, or any current employees feel that they are being screwed.
Post any questions below.

I will post again when my issue is solved, or if I receive any solid information. Unlike alot of people on here, I will not post unless the information is 100% accurate. Lets keep it clean and honest on here because that is more than enough to expose the deep dark secrets of WRI.
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#12 UPDATE EX-employee responds

If you need any help let me know.

AUTHOR: Dirk - (U.S.A.)

Hello just wanted to say hello and let you know if you need any info paperwork, emails or anything I have plenty on WRI, and am from the Albany market also, spent 3 years managing the Plattsburgh Sam's Club local. Amazing how things went down hill so fast for a company with so much promise and drive.

Has anyone gotten any response about WRAPS at all, or any of the other broken promises of pay?
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#13 UPDATE EX-employee responds

WRI and pay

AUTHOR: Jarrid - (U.S.A.)

INFO

When WRI went to store managers people have quit left and right. The Albany market has gone through a total of 4 store managers. They can't keep them because of the pay being so horrible.

I was smart and walked out the day they eliminated my TM spot and set in store managers.

Now I work for Cingular directly and am as happy as can be.

But here are some unset issues.

I am owed a total of $1250 from WRI for unpaid bonus and car allowance that I am owed. This claim has been sent to the labor board and will be resolved since I will not lie down for this.

Some of my ex employees who I have become friends with have not received any pay on commission, and one of which has not received any hourly wages or commission when I submitted his paperwork and received confirmation on it 2 times. I know some people use the excues that they put it in and don't know what happened. But explain me putting in the paperwork twice...having it approved twice with no errors...and showing the employee twice to reassure him of getting paid...explain that.

Grand total of people in Albany going to the labor board 4.

I am open to any re: good or bad. I will answer any questions, and have back up on everything I say.
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#14 UPDATE Employee

The Downfall of Wireless Retail

AUTHOR: Quinn - (U.S.A.)

I think it all went bad when WRI turned into MCI in Arizona. I dont think you could have asked for a more inadequate sales director than Mike Protono. If you ever met Mike you might ask yourself, why is this man wearing jeans and penny loafers and visiting my store. Shouldn't the leader of the company be in dress code? I guess when you are making 150k+ a year, all you have to worry about is your next meal, litterally. Mike had the insight to decide to only sell T-Mobile and AT&T during the holiday season and shove the other carriers into the cabinets. Great thinking. He also decided to award a million dollars in spiffs to the staff and managers. That was terrific until it was time to pay it. Paul Elliots solution: get AT&T to pay for it and stick them with the bill. With a plan like that, you better award the inside man. Enter Scott Tibbets formerly of AT&T. From that point it was all over. In between Scott Tibbets banging California AM Robi Holmes on the side and 1/2 of coroporate being fired so that all the big wigs could continue to drive their Mercedes CL's the company had little hope. Getting into over $100 million in debt is not easy. You need to have quite a few unethical dipshits running the show for it to tank that quickly.
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#15 UPDATE Employee

Are you Serious, just send in a Rip Off Report

AUTHOR: Matthew - (U.S.A.)

Fuh,

Did you just send in a Rip Off Report because SC Kiosks is actually following the policy that has been in place all along. You need to get every sale signed no matter what it is. That's always been the policy. Be happy that you got paid before when you weren't following the policy. And next time you send a report in, please make sure it's an actual rip off.
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#16 UPDATE Employee

Check Your Accessories!

AUTHOR: Fuh - (U.S.A.)

Since this is now the official b***h about Wireless SC Kiosks, I have a tidbit. Be sure to look at your Accessory Sales! They are now requiring you to have the customer SIGN a CASH accessory sale!!!! Joy to the emporors, they have found a new way to ram it in!

Oh, and don't bother faxing a commission form, their NATIONAL TOLL FREE COMMISSION number DOESN'T WORK! Hasn't worked!!

Caveat Emptor.
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#17 UPDATE Employee

WOW, Scott Tibbets finally left his throne

AUTHOR: Bob - (U.S.A.)

So Scott finally left corporate to "sell" 30 items, 1 item in each kiosk he visited. Now this is genius, he really solved the comapanies issues. When will corporate realize he has "no clue" on how to manage sales,motivate and most important lead a group of people. The problem is his ego, he believes that he is smarter than anyone at the company. Why have the owners not seen him for what he is? Using the company and his title to get girls, ask anyone it's not a secret. Nice image for an executive to have and the carriers really respect him and the owners for letting this go on and on. Very professional.
The exit signs are flashing and everyone is running for them. The bottom line is the owners have "given up" why else would they let Tibbets get away with this lack of performance and a terrible work ethic. Keep throwing away money you guy's, you can afford it right now. By the time they bring back Barry Miller there won't be anyone left at the company to manage. No focus, no leadership, no talent, no heart and without a doubt, no plan. The magic is gone. All the talent is gone, fired, gone to SC Kiosk or have just left on their own. Now all that's left at corporate is "leftovers" that have spoiled.
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#18 UPDATE EX-employee responds

What about our wraps!

AUTHOR: Dave - (U.S.A.)

Adam, I don't know what she told you she would do for you, but don't let her off easy. Don't retract any thing or make any promises untill she tells you what she's going to do about our WRAPS. I know she would probably say she has no control over that, but I am sure she still has contact with people in WRI that do. Again, WRAPS were part of our compensation, not an extra bonus. We are all owed that money and should do anything we can to get it. I know so many people who have left the company and completly forgot about ever being compensated for them, potenialy missing out on thousands of dollars.
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#19 UPDATE EX-employee responds

ok here's the tale

AUTHOR: Adam - (U.S.A.)

on 11/24/2004 at 2:45pm EST. I spoke to jennifer latak on the phone. She stated that she had nothing to do with how WRI did not pay us. We did speak at length on the matter.

So since she has stated that she is willing to try to help us on back money owed. With that said, I shall retract any and all things said by me regarding Jennifer Latak. I do not and i repeat do not retract anything i said about others that were sup's by WRI, nor am i saying that i stated falsely accusations. I am however requesting that rip off reports will or allow me to edit my statements on one of my replies.
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#20 UPDATE EX-employee responds

Dan is right, If you do it right, you'll make a killing.

AUTHOR: Adam - (U.S.A.)

Do your own thing it's not hard at all. If you do it right, you'll make a killing. Three months after leaving WRI, i opened up my first stores in Northeast Ohio. It's not hard, you just have to put the effort in it to do it. I'm also doing some of the big events that WRI outside teams use to do, i already have a reserved spot at a few and paid a fraction of what WRI claimed to have payed to get the spots (they claimed they payed thousands of dollars to get a spot at the cincinnatti tastefest, it's only a few hundred bucks, lol) I'm selling Cingular exclusively, and it's been doing very well. I get to price the phones cheaper than the corporate stores which gives me an advantage, and Cingular doesn't screw you around on commission.

Also i posted some pictures, i'm just waiting for ripoff report to post them. I wasn't going to post them of the fat lady i was talking about above, but after she called and played on my phone like a child, i said why not. Told ya not to annoy me lady, guessing you thought i was bluffing. gotta love camera phones and pda's with cameras, lol.
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#21 UPDATE EX-employee responds

Very true Statement.... Radio Shack... Beware Employees Of S.C. Kiosk

AUTHOR: Dan - (U.S.A.)

Well, good luck to this new company is right. We should all give just one look here. Ok they have the money. But! Whos' money is it? Thats right its Radio Shacks. Right now they can't even supply toilet paper to a shelter if they could. Kinda like the same thing like Wireless Retail. But worse because Radio Shack has there name all over it. No merchandise half of the time in the stores. Hey want to buy a flip phone? No i don't need that I work construction, can' and do't have the need for that kind of phone. They can't seem to get it right. I know why because i know alot of the inside of this new company and all the reps are going to get srcewed in the long run. Want to make money ? HERES a TIP "open your own store its real easy" just talk to your CSR/Dm of the carriers you sell they can tell you how easy it is.

In the New year! Watch your pay change alot. Radio Shack want to save money, and they'll take it out on you "the Rep". Sorry but its true, go talk to some one who has been there for a while, no many people make it to retirement, Humm ! Why is that? only 14 yrs and what happend? No. Don't no. They leave they don't like it. Why Because the pay never changed. Hey funny in the next year Wireless Retail will sell more sores, and then maybe they will work its way back up, mabye for the better.

well gotta run got news to read up on and things to find out..

Good luck to those who are there, I'll stick to my new ideas but think of your own stores!
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#22 UPDATE EX-employee responds

S.C. Kiosk and Radio Shack

AUTHOR: One Of The - (U.S.A.)

Dear Radio Shack,

Did you do your research for your Executive Team for your new subsidiary of Radio Shack (S.C. Kiosk Inc)? They ran Wireless Retail into the ground ! Half of them ran MCI into the ground at the same time. You have Regional Directors that can't even spell right or send a grammatically correct e-mail. Mr. Giese do you still have that effective e-mails article? If you do please send it out ASAP !!!

Do you also believe in the S.C. Kiosk philosophy of running your managers into the ground ? Meaning, working 7 days a week for months in a row at 15 hours a day ? Do you also believe it's fair for a manager who runs 8 stores to get the same amount of pay as a manager who runs 3 stores ?

Radio Shack is a better company than this and your making your public image as a fourtune 500 company suffer. Mr. Zeinfeld if your smart you would consider selling the Sam's Contract right back to Sam's Club and get out while you can.

Yes, I know one of your focuses in the future is Third Party vendors, but stick to your mall idea ran by Radio Shack Only. If your wondering where the production is right now in the 4th quarter think about the Management Team for a second.

How can you expect managers to wake up motivated everyday when they've worked for months in a row ? A manager with 8 locations is doing the job of 8 people.

Furthermore, Buddy White your VP of Sales is horrible ! Isn't a VP of sales supposed to be somewhat motivating ? He couldn't motivate a group of 8th graders to go to recess which is sad. He has no clue what he is talking about 90% of the time. I could honestly say that Buddy White couldn't even be a TM right now and be successful thats how bad he is.

Seriously Andy, bring the professionalism back to S.C. Kiosk and Radio Shack. Lead by example and don't make the same decisions the people in Arizona did when they got in the hole $100,000,000 ! Your motto is "Think Customers First" don't forget to think about the employees at the same time.

Good Luck in 2005 and the rest of the 4th Quarter!
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#23 UPDATE EX-employee responds

The pay is true from Wireless Retail Inc.

AUTHOR: Dan - (U.S.A.)

I just got my Nov 5 pay and it was onlyfor the amount of 22.45. When I called to speak to someone in payroll they told me that I was suppose to have 210.14 on the pay roll, and they had stated that that check was cashed. Kinda funny, well if I don't any resolotion I will be seaking futher means on this issue. People realy need to check there commisions reprots from May and until October.

Good luck to you guys.
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#24 UPDATE EX-employee responds

It was on the Kiosk web page, WRI has done some shady things

AUTHOR: Matthew - (U.S.A.)

Russell,

I've been watching this report for awhile and I definatley agree that WRI has done some shady things, however the explanation for prime and sub-prime was on the Kiosk Web Page for at least two months earlier this year. Now if you started working after they took it down, then it falls on your TM to explain to you the difference.
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#25 UPDATE EX-employee responds

Wireless retail at it again! Just when you think your safe by being with a new company like SC Kiosk.

AUTHOR: Russell - (U.S.A.)

Wow! Just when you think your safe by being with a new company like SC Kiosk. Wireless Fu**ing Retail is still trying to save every last dollar they can, even if it means stealing money from their former employees. Did you guys look at your last check? You might have noticed a lot of money missing from it. Why do you ask? Because if you activated a Sprint customer over the Summer, who was only approved for only 1 phone with no deposit, then this is considered what they call a sub-prime activation and you are only paid $5 each for these activations. If you were paid the normal $45 or $65 tier commissions the last few months, then they took it all out of your Nov 5th check. Don't believe me? Check your commission reports and see all the normal paid activations you once had with Sprint, now say sub-prime and $5 commission. WRI claims that every sales rep should have known about these sub-prime plans but hmmm...I don't remember ever getting an e-mail about this, or seeing it on the commission structure's that they would post on the kiosk page. You know... the ones that explained how much we get paid for each price plan. If we d known that, we would have sold a different carrier other than Sprint. Sounds to me like WRI still haven't learned their lesson and even with losing their biggest contract to Radio Shack because of bad business ethics and horrible leadership, they are still deciding to take the sleazy way out. You would think a company that is drowning in debt and who has lost pretty much everything they had, would maybejust maybe change their tactics. Well I shouldn't be surprised really. Cheating and stealing from people to get to the top, is how Wireless Retail got started, and now they are cheating and stealing all the way to the ground. Goodbye you God forsaken Company!

You'll never learn that what goes around comes around! (Even though it's already come back around for you, with full force.)
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#26 UPDATE EX-employee responds

Don't Forget About WRAP's - CLASS ACTION

AUTHOR: South - (U.S.A.)

Just a heads up. I want to remain anonymous.

I understand we are in the final stages of a class action pertaining to the WRAP's program at Wireless Retail Incorporated. Multiple carriers involved as well. No details, just wanted to post here for your information.
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#27 UPDATE EX-employee responds

Ok people..this is the deal with the wri and new S.C. Kiosk Inc. Nothing is what it seems.

AUTHOR: Dan - (U.S.A.)

Yeah well I have to say to everyone, what is the big deal! When you see that a company is having problems don't you think you would want to leave it. I have worked with WRI and then got transfered into S.C. Kiosk Inc. You wnat to know the Funny thing. They didn't have any invetory for alot of stores. I'm not going to aplogize for them to any of the reps that didn't make any money. Becuase for the time working for both companies, i have sent e-mail after e-mail and i got no real response but just well you have no phones sell dish and internet. I thought to myself f@ck that, i'm not going to push that on people. They will buy if they want it.
Well everything just didnt seem right. Here a new company that got bought in just three weeks. HUH. If anyone tell me to F-offor that I'm a loser you'll need to take a real look at the picture, and say what the hell am I doing. I'm not making any money. Be careful The shack, is known to work young adults likemyself hard for little pay. Me I know work for a dealer, w/ no charge backs, and I get paid alot better then WRI/S.C. Kiosk inc. I dont have to worry about the polotics that the both companies have. Not one bit. In Fact in one week I can make over 900 in commissions and not have to worry about any draws or charge backs. Oh yeah to they tuff Guy who sold 115 phones in one month, yeah go blow a goat. You don't need to bragg and think your the s**t, Cuz your not. Funny thing Sales is fun but how many of those sales did you really work on? The way it should be is if you know your co-worker talked to the sale should go to that person. Were all in the industry for the same thing. Thats to make money. You would want someone to do the same for you, Why because its there moeny or yours. Don't be a Sucka, buddy boy. Help out your co-workers, Thats the way to have a real good strong team, and make alot of money. Your customers can see a winning team and boy do they see a losing team. And to the guys who have so much negitvaty to old or new or just anyone inquiring or making there suggestions, take a look at yourselfs. Scratch your a$$ and get the moles off. Your not perfect.
To the guys who have been conviceted felons tough s**t for you. Don't lie on your app's.
The reasons for WRI hurting so much. They had employyes stealing phones and selling them on EBAY to make there own money. The y also had alot of outstanding bills with the carriers, thats the reson for not having phones all the time. And for hepp, Yeah its only good for what, They owed them money for 6 months. And the deal with WRI and T-mobile. the deal was to sell 400,000 phones for 9 million dollars! Yeah right like that happend. The truth Was that that never happend. If it did WRI would'nt have sold to Shack. And everyone would have phones, and money. Radio Shack came to WRI Last Year and wanted to buy them out. Then they called and wanted to buy it agian, there was a no at that time. Well three weeks go by, and Radio Shack gets a cal from WRI asking ok you want to buy us still, well Shack said yes but this is what we want. WRI did'nt want to sell what the Shack had wanted. They said you buy all of it or none of it. Then a few more days go buy and WRI said ok lets make a deal. Shack had bought the warehouse andabout 30 payroll employyes and 4 it staff with about 1800 reps and managers. they got alot of people from WRI. Well hey the real thing is they are looking into buying The BJ's to. They pay will change at the first of the year. You might make alot less then you are making right now. What they'll do is look for college kids to work for them because it will save them lots of money. Just hire part timers. They the ones who do alot for little as is in any job with the Shack.
Ok, and to the guy who said that WRI got kicked of wal-mart and menards. Well your wrong. Do you remember the old pay before the 1st of may 2004. Yeah well alot of poeple were jut collecting a check thats all. They didn't care about selling at all. Well thats how so many people had put in there two weeks and had quit, they new they would get fired. Well they also decided that since they were'nt making any real money at those locations to just close them out. Why pay more than a thousand per location in rent, pay and bills. Look at it from the business aspect. Of cousre alot of my comments may not be of business, but then agian you would not be either. because to make real money you need to know how corperations work. Star understading what the minds of Corperations think.

Yeah I'm Ready for your comments or your come backs. So lets hear it tuff guys. I''ll Check it out once a week. Give some feed back and maybe this could be a learning expirence for most of you.
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#28 UPDATE EX-employee responds

Dave, Nothing will change. WRI is a runaway freight train.

AUTHOR: BOB - (U.S.A.)

Structure? What structure. I don't feel sorry for the Executives in AZ, they are all afraid of delivering the right message. I remember 3 years ago when all was well. All you have to do is ask what has changed. No Barry Miller to drive sales, The owners are NOT involved and they let chickens run the hen house. At this point there is no way (in my opinion) that WRI can succeed, they are still in debt, they still have absolutly no leadership, the carriers are tired of bailing out the company for promises of more business and our employees are fed up with the lack of products and services. Who the hell screwed up Belkin, if hepp was so profitable how did we loose it? Now we carry 3 different carriers for internet service and its pathetic. Our kiosks have no product and we can't even order light bulbs, we have all the phones no one wants and none that people want. Who the hell running this place? Now I here that SC Kiosks are filled with stock and business is better then ever. It doesn't take a genius to figure out that inventory = sales. Stop hiring puppets and start filling positions with people that care and WILL make a difference not just collect a paycheck. Let's stop attacking each other here and stick to the facts, the train is off the tracks and it's headed for a firey grave. Rest in peace. I hope everyone here remains healthy, happy and prosperious.
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#29 UPDATE EX-employee responds

Dave, Nothing will change. WRI is a runaway freight train.

AUTHOR: BOB - (U.S.A.)

Structure? What structure. I don't feel sorry for the Executives in AZ, they are all afraid of delivering the right message. I remember 3 years ago when all was well. All you have to do is ask what has changed. No Barry Miller to drive sales, The owners are NOT involved and they let chickens run the hen house. At this point there is no way (in my opinion) that WRI can succeed, they are still in debt, they still have absolutly no leadership, the carriers are tired of bailing out the company for promises of more business and our employees are fed up with the lack of products and services. Who the hell screwed up Belkin, if hepp was so profitable how did we loose it? Now we carry 3 different carriers for internet service and its pathetic. Our kiosks have no product and we can't even order light bulbs, we have all the phones no one wants and none that people want. Who the hell running this place? Now I here that SC Kiosks are filled with stock and business is better then ever. It doesn't take a genius to figure out that inventory = sales. Stop hiring puppets and start filling positions with people that care and WILL make a difference not just collect a paycheck. Let's stop attacking each other here and stick to the facts, the train is off the tracks and it's headed for a firey grave. Rest in peace. I hope everyone here remains healthy, happy and prosperious.
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#30 UPDATE EX-employee responds

Minh...

AUTHOR: Dave - (U.S.A.)

Minh,
I'm not disputing the points you are trying to make. Maybe I would if you explained your self in a coherent way. You are still using words out of context, thus making your points null and void, your grammar is atrocious, and you keep repeating insults that I've already directed at you. Here is what you should do: Cut and paste all of your posts from this forum to a blank Microsoft Word Document, and run a grammar and spell check. You will then count all the errors and feel like an idiot.

Bob,
Excellent points! I've said before how disappointed
I was with WRI because of the waste of such great potential. When I started with the company I was so impressed with the direction it was going and the accomplishments it had achieved. But somewhere along the way they went off track and became a miserable place to work. With little structure, no career potential, and incompetent management. What direction is the company taking now? What is going to happen when they lose their contracts with the host companies they have now? WRI is all liquid assets. It has very few stores that are actually owned by the company if any. It's a real shame. I am so glad that our division was bought out. If you still work for the company I feel for you. I hope WRI steps up and does the right thing for their employees and the company as a whole.
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#31 UPDATE EX-employee responds

THE ISSUE IS AND HAS ALWAYS BEEN LACK OF INVOLVEMENT FROM CORPORATE

AUTHOR: Bob - (U.S.A.)

Everyone here can talk specifics about how they were taken advantage of and how the company has screwed them.

They are all right but, the "real" issue is that corporate has turned it's back on what the company was built on "The People". When was the last time anyone has had a visit from Scott Tibbets?

When was the last time anyone of the owners were on a confrence call. If corporate was concerned it should have taken steps to find out the "real problems" instead of taking the word of someone that never leaves corporate.

Too much back stabbing, too many "good Ole boys clubs", Too many bosses, Too many people afraid of their jobs to make the necessary changes. The owners are now in panic mode because they distanced themselves a long time ago.

We had great management here but now their gone, fired, left on their own or are now with SC Kiosk, either way WRI is left with nothing but followers rather than leaders. What a shame, What was once a powerfull well respected company is now nothing but a floundering with nobody at the wheel.

What do you think would happen if you closed your eyes while driving??? Thats right, be ready for the big crash. They have lost the magic because they remain out of touch with reality.

We need someone in corporate that "has" the experience to lead us back to the top of the pack and without nameing names that person does not exist within this company.

Suck in your pride and hire the "right people". Listen to the field, your first line of defense.
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#32 Consumer Suggestion

No bully?

AUTHOR: Minh - (U.S.A.)

Sure, as an account rep, that was my job. To support and be available. Should I have done anything different? Maybe you can guide all of the failures with your wisdom. (Maybe)

You do speak your mind. That is true. You have every right to say what you want. It seems to me that anyone who oppose your views end up getting stepped on. Getting out of that environment was the best thing. Are you still shlepping this product? Or did you go on to get a degree and did something to better yourself? It was merely a stepping stone for some of us. Oops, sorry if I made myself sound like I'm better than you. Didn't intend to.

"Over-intellectualize"...taking it rather personal, aren't you? I'd love to see your Master's Thesis. At least a 2 year vo-tech certification for something! Or quite possibly you barely squeaked through high school? (Maybe) Why are you so angry at other people's input? R E L A X

You made fun of Chevon (hey I don't know the guy...stroke that too!) and now you have the tenacity to tell me to take English class?

You're one of a kind. We need people like you who can "speak their mind". No content, but go ahead and babble away.

In summary, my intent was to show my frustration as an account rep. Support was provided, but nothing was ever accomplished by those I supported. Complacency is the ongoing theme here. I hope this makes it clear.

Good luck to you, Dave...and to everyone out there trying to make sense of your challenges.
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#33 Consumer Suggestion

No bully?

AUTHOR: Minh - (U.S.A.)

Sure, as an account rep, that was my job. To support and be available. Should I have done anything different? Maybe you can guide all of the failures with your wisdom. (Maybe)

You do speak your mind. That is true. You have every right to say what you want. It seems to me that anyone who oppose your views end up getting stepped on. Getting out of that environment was the best thing. Are you still shlepping this product? Or did you go on to get a degree and did something to better yourself? It was merely a stepping stone for some of us. Oops, sorry if I made myself sound like I'm better than you. Didn't intend to.

"Over-intellectualize"...taking it rather personal, aren't you? I'd love to see your Master's Thesis. At least a 2 year vo-tech certification for something! Or quite possibly you barely squeaked through high school? (Maybe) Why are you so angry at other people's input? R E L A X

You made fun of Chevon (hey I don't know the guy...stroke that too!) and now you have the tenacity to tell me to take English class?

You're one of a kind. We need people like you who can "speak their mind". No content, but go ahead and babble away.

In summary, my intent was to show my frustration as an account rep. Support was provided, but nothing was ever accomplished by those I supported. Complacency is the ongoing theme here. I hope this makes it clear.

Good luck to you, Dave...and to everyone out there trying to make sense of your challenges.
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#34 Consumer Suggestion

No bully?

AUTHOR: Minh - (U.S.A.)

Sure, as an account rep, that was my job. To support and be available. Should I have done anything different? Maybe you can guide all of the failures with your wisdom. (Maybe)

You do speak your mind. That is true. You have every right to say what you want. It seems to me that anyone who oppose your views end up getting stepped on. Getting out of that environment was the best thing. Are you still shlepping this product? Or did you go on to get a degree and did something to better yourself? It was merely a stepping stone for some of us. Oops, sorry if I made myself sound like I'm better than you. Didn't intend to.

"Over-intellectualize"...taking it rather personal, aren't you? I'd love to see your Master's Thesis. At least a 2 year vo-tech certification for something! Or quite possibly you barely squeaked through high school? (Maybe) Why are you so angry at other people's input? R E L A X

You made fun of Chevon (hey I don't know the guy...stroke that too!) and now you have the tenacity to tell me to take English class?

You're one of a kind. We need people like you who can "speak their mind". No content, but go ahead and babble away.

In summary, my intent was to show my frustration as an account rep. Support was provided, but nothing was ever accomplished by those I supported. Complacency is the ongoing theme here. I hope this makes it clear.

Good luck to you, Dave...and to everyone out there trying to make sense of your challenges.
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#35 UPDATE EX-employee responds

d**n.. sorry if I "bullied" everyone but I just speak my mind

AUTHOR: Dave - (U.S.A.)

I come back from vacation, eager to see all the reply's on this post, but find everyone seems to have gotten scared away. I'm sorry if I "bullied" everyone but I just speak my mind. I thought that was the point of this forum. Anyway, As far as Mihn goes I was just trying to say that you try to over-intellectualize your posts and try to make it seem as if you have an important job. The fact of the matter is that you are or were just an account rep. That's it! You deliver brochures, answer our questions, and basically do whatever you're told to by your boss or the stores you support. Don't feel bad about it, just accept it. Go take an English class, maybe a speech class too, learn to form complete sentences, and learn how to make effective insults and you might find yourself accomplishing something with your life. Maybe.
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#36 Consumer Suggestion

Dave, what's up?!

AUTHOR: Minh - (U.S.A.)

You know something, Dave? I'm trying to understand why you couldn't absorb the comments. Heck, I don't even know Jitan! (After you stroke him...OK, big shot!!!) But that's not what I'm not responding to.

(Deep breath) R E L A X...best practices are based on being accessible to those I supported. It goes like this, you call me and I answer. You have sales issues, I assist. Got it? Or should go further? There, I hope that took the smoke out of your head. Brain synapsis firing in sequence yet? I am amazed at your caveman approach! You had no idea how hard I laughed at your comment about grammar. If you can't understand my comments, then it just validates the mindset you have.
Hurry! Go get rich and stomp on people. Obviously that's all you know what to do.

Now, go ahead and give a rebuttal and play bully. (Pathetic)
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#37 UPDATE EX-employee responds

To post pics go to the bottom of this page

AUTHOR: Dave - (U.S.A.)

Adam,
To post pics go to the bottom of this page and click on the link "Pictures" and there are instructions from there. I want to see those pics because I had a phone interview with her one time and I'm curiouse to see what kind of person she is. By the way, isn't she a TM with SC Kiosks now?
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#38 UPDATE EX-employee responds

Some People Ripped Off WRI

AUTHOR: Anonymous - (U.S.A.)

Does anyone remember the ATT rewards program? A lot of people took that one to the bank. So many employees didn't know about it or didn't sell enough ATT to care. So "some people" got ahold of the manger web access and went into the commission reports and copied all the imei's. They then used those points to buy tv's, watches, sound systems, everything. I heard about one guy who would get Movado watches and sell them one Ebay. Do you think he feels bad about it? No! And the more he got screwed over by the company, the more he would ripp it off by taking phones and stealing points. But thats the kind of enviroment you create when you have a BS attitude towards employees.
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#39 UPDATE EX-employee responds

Some People Ripped Off WRI

AUTHOR: Anonymous - (U.S.A.)

Does anyone remember the ATT rewards program? A lot of people took that one to the bank. So many employees didn't know about it or didn't sell enough ATT to care. So "some people" got ahold of the manger web access and went into the commission reports and copied all the imei's. They then used those points to buy tv's, watches, sound systems, everything. I heard about one guy who would get Movado watches and sell them one Ebay. Do you think he feels bad about it? No! And the more he got screwed over by the company, the more he would ripp it off by taking phones and stealing points. But thats the kind of enviroment you create when you have a BS attitude towards employees.
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#40 UPDATE EX-employee responds

Some People Ripped Off WRI

AUTHOR: Anonymous - (U.S.A.)

Does anyone remember the ATT rewards program? A lot of people took that one to the bank. So many employees didn't know about it or didn't sell enough ATT to care. So "some people" got ahold of the manger web access and went into the commission reports and copied all the imei's. They then used those points to buy tv's, watches, sound systems, everything. I heard about one guy who would get Movado watches and sell them one Ebay. Do you think he feels bad about it? No! And the more he got screwed over by the company, the more he would ripp it off by taking phones and stealing points. But thats the kind of enviroment you create when you have a BS attitude towards employees.
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#41 UPDATE EX-employee responds

Some People Ripped Off WRI

AUTHOR: Anonymous - (U.S.A.)

Does anyone remember the ATT rewards program? A lot of people took that one to the bank. So many employees didn't know about it or didn't sell enough ATT to care. So "some people" got ahold of the manger web access and went into the commission reports and copied all the imei's. They then used those points to buy tv's, watches, sound systems, everything. I heard about one guy who would get Movado watches and sell them one Ebay. Do you think he feels bad about it? No! And the more he got screwed over by the company, the more he would ripp it off by taking phones and stealing points. But thats the kind of enviroment you create when you have a BS attitude towards employees.
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#42 UPDATE EX-employee responds

The Difference between SC and WRI

AUTHOR: Matthew - (U.S.A.)

Hello,

Earlier I posted responses trying to defend WRI. Some of the new posts that I've read since then have really opened my eyes as to how bad the corruption was with WRI. I guess I was pretty lucky not to be in the sort of situation up here. One thing I did notice is that some people actually say they participated in fraud and did nothing about it. Stop complaining about it if you did it and don't think its wrong. If you did nothing about it, then you don't think its wrong.

I think the biggest indictment of WRI is that at every level, someone had the power to stop fraud and chose not to. For most of the posts on this forum, it seems to be the FM/TM.

As far as inventory, again, I don't think that has to do with the company as a whole (until the last two or three months) but rather with poor management.

My main point is this: don't confuse the two companies. At this point, I can't speak to whether or not the fraud will continue, ( I hope not, as it makes us all look bad) but I can say that inventory issues have all been resolved. I work at a Sams Club, and I have so many of every kind of phone we are almost out of room to keep them all.

I know there was someone earlier who said they hadn't recieved any phones in the buyout. I couldn't tell what kind of store they're in, but if it's not a Sam's, it's not going to get phones because it's not part of the buyout. I hope this clears up a few things.
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#43 UPDATE EX-employee responds

To Dave

AUTHOR: Adam - (U.S.A.)

How do i post pictures here? I don't know how that's why i offered to email them to you. On rod and ed and such i posted what info that i could that was honest.

The only thing i didn't add was just petty stuff about steele blaire. Not much to say except he's a little p***y(337-316-2171). He got shook cause i called him and he got to bitchin and cryin because i asked him about when were they gonna pay us, since he supposedly became the new manager.

And i did make one error. Eddy Roach i had him and another guy mixed up with their names. Sorry Ed roach since your no longer there yourself. Ed was cool about it, he did try. He was the regional mgr for ohio for best buy.he did make the attempt to turn my sales in, i do have proof of that. I cannot remember the 40+ year old blonde "beach bum" that was hanging from rod's d**k. Oh someone just gave me his name peter ferdico. Yeah that's his name.

And to shawn from arizona, for a group of people that could care less what we say, there sure are alot of WRI people coming in here that feel the need to defend themselves. If you guys are so right, you shouldn't have to come in here at all and say anything. Let's put it this way, you basically have no sayso here unless you've been cheated out of a few pays, or screwed around.

One thing i think some people are still not realizing. Radio shack didn't buy WRI, they just bought the contract to offer service inside of Sam's Clubs. WRI is tsill a functioning(if you want to call it that, lol) company. They still have places like BJ's(for the moment). They just have the wrong people running things. When i say that, i mean they have people in the higher up ripping them off.

So if you are with SCK, disregard everything you have heard because it won't apply to you. They are what you would call a reputable company. It's just those at WRI that are in trouble.

Oh, i see "Joanne" has not returned to dispute what myself or another person has claimed being true.

P.S. If your looking for a job and your in Northeast Ohio contact me
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#44 UPDATE EX-employee responds

CEO?

AUTHOR: Dave - (U.S.A.)

Sean,
In your first post you pretended to be the CEO of WRI. Who are you now, God? Your going to somehow know where we all are and get us fired for speaking out against your beloved Wireless Retail. This is still America, moron, and we are free to say what ever the hell we want! If everything that is said here is so wrong, then why are you so threatened by it? So go ahead and try to do your worst. In the words of a great American, "BRING IT ON"!!
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#45 UPDATE EX-employee responds

Dear Sean

AUTHOR: Dirk - (U.S.A.)

I worked for Wireless Retail for 3 plus years and can say I would have agreed with you te first 1.5 years.
"You know it's amazing... I can understand all the trash talk from people that don't work for the company anymore, and about how Wireless Retail USED to be, but you know since this buy out things ARE changing"
Yeah I hope they do for those poor unfortunate souls selling 5165's at the Sam's Club here after not having any phones period for 6 monthsstraight when I finally left, the store average was 8 phones a month when I took over running the local Kiosk I brought it to over 100. (not great but respectable) I got the covetted empleyee recognition of a broken, yes it was broken table decoration from WRI along with Agent of the Month from the 2 carriers we had in stock. This was followed 2 days later by a demotion from store Manager, no longer a position, to standard employee. This store is over 200 miles from the next WRI store. The Idea was the FM could handle maaging the Store, the FM couldn't handle the 3 stores he had down in mid NY. He was just along for the ride of course he was his boss was his nephew. I hold WRI responsible for this allowing someone into a position under a family member is touchy in anyplace I have managed in 13 years, and I for one would never hire any I am related or involved with to work under me. The guy had never had a cell phone and was one of the most crooked ex-insurance sales people I have ever worked for. No checks and balances is the companies fault for letting it happen after multiple complaints as it is the person that is dishonest.
"For those who are reading on this "Forum" and are currently working for SC Kiosks Inc <-- The New Name, you should not take all the negative that your hearing into consideration. SC Kiosks is a great company to work for as is Wireless Retail. See... I see all the stuff you guys don't see because I live near the main office.
Yeah you see them driving a nice car while they cut our supply of products to 0, there for our wages to 0 also. BTW I went from standard employee to supervisor to acting FM to employee to supervisor in that cycle a ton of times in the last 2 years I was there, and each time there was no reason besides restructuring, IE K your incharge get things going again for the store not just yourself, oh now the store is doing great we will cut your pay till it drops off again. I honestly have no cle f SC is anything like WRI but if it is better then it is not anything like WRI because they are truley crooked people.
"Yeah sure the guys on the top top level may suck sometimes because they need to make decisions to make money for the company and for themselves."
That is truley words of someone that either has stretched lips or is in the upper etchelon. How can not ordering phones and lieing to your employees make the company money, it doesn't it costs the company money, but lines the pockets of a select few. I was on the phone daily with our main carriers warehouse and they were just waiting for orders to be shipped to us ASAP, we went 6 months with no phones for our main carrier of 100 phones they represented 75 of those. And on a daily Basis Martin Frazee(FM), Sean Look (regional and nephew) would be tellimng me I spoke with the guy that does ordering and he didn't know you were out of phones and will get right on this. I have Emails with Home office promising me phones on a Friday wou;ld be there on a Monday and all those Emails and calls were all Lies.
"The middle guys, Area/Regional/Territory Managers are supposed to keep ya'll in check."
Yea AKA can you or make it so you want to quit if you don't bend over and let them stick it to you with a smile on your face.
"It's funny cause you were complaining about not having Inventory, NOW you got plenty"
Yep I am sure selling a phone that the carrier stopped carrying years ago as your only model for the same price that you can get a current model at the main store makes Sam's Club shoppers anfd the employees still there estatic
"and your still bitching because of what carrier its for, u n b e l i e v e a b l e. Your attitute toward your available product is causing your lack of sales, because you don't want to push it."
Yea I was so looking forward to the T-Mobile phones they shipped us to get by with till we got our Unicell phones in the next couple days (didn't show up for over 9 months 3 after I left.) T-Mobiles nearest available numbers were barely in the same prefix, and were about 225 miles south, and the nearest available towers were over 200 miles south. Yep (sarcastically) I was so happy to have those in stock, and they were more then happy to send me new phones once I moved those out. I* would like to see someone sell those, Oh Wait Marty could have, and would have sold them with out thinking twice and when a customer called to say they had no service anywhere. He would have told them hold on for 2 to 3 days they were working on the towers. And then in 3 days after they got the phone say sorry I can't take it back your stuck in contract. He did stuff like that all the time, He would sell a phone and say he needed thier CC for authorization and a second form of ID, and then sign the person up for Earthlink, and say it camre free with all phones and if they didn't want it to call in 2 months and cancel.
"Sprint dosen't suck, its great!"
I agree where they have towers all 2 of them in the local area they rock, anyplace outside that area till you get down to Albany or over to Syracuse is 0 coverage. So for the person with no car and goes to high svchool at the local school in the town here in Plattsburgh it would Rock. Ad for employees that get told to put anything needed for the company in thier own name DON'T DO IT, they will promise to pay your cell phone bill or pick up suplies and stuff needed for the store and you wil get reimbursed for it. It is a sham and if you wait on them, they will ruin your credit.
"Remember for all of you who lost AT&T your gaining Cingular if you already didn't have it. Or your getting it back if you lost it. "
Not doubting this one any more then I doubt anything from WRI's mouth, wait I doubted everything Never Mind my bad. maybe SCK won't SUCK. I hope so for a few honest people and people that actually work for thier pay checks.

"Here's the thing, if it sucks working for WRI/SCK then go find another job. If you hate us so much, then leave because it's only hurting yourself and others."
Yep be smart and leave if conditions are anwhere near what they were before. Don't beleive the Hype. The promise of things getting better as the continue to get worse will only increase. Yes get smart stop hurting yourself by listening to crap like this about getting better, if you do not see it getting better LEAVE. Trust me if your an honest hard worker it is easy to find a rewarding honest job. It was bogus stuff like this here let us screw you over so we make money and like it or leave that finally got to me. I got the like it or leave emails minimum of once a week, Not a good way to inspire company loyalty. Reap what you sow WRI, and BTW I am looking forward to instead of my 2 weeks paid vacation I have documented that you owe me, I will be able to afford alot more days off and be in the Bahamas when my lawyer gets done with you.

And if your a customer I strongly recomend seeing the real store or another authrized dealer that ses the same rules as the direct company.

"Personally I don't see why I shouldn't report most of you directly to your TM'S/RM'S and have you removed. This type of bibble babble on here is just a Cancer that needs to get cut out."
Yep this goes to show either he is a member of the group screwing you over, or he is such a kiss a$$/ lip stretcher, that he doesn't need to worry about not getting paid his commisions and wages owed to him. I am sure if I could knock on the front dor of WRIs home office and not be here in NY as a single parent my problems would have been dealt with differently also. Thier open door polocy is you speak up we show you the door. And the only Cancer in this company is the people who are blind to the truth, and those that take advantage of others and are dishonest. Cut those people from the company (about 2/3 the company) and I forsee a bright future for WRI once again.
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#46 UPDATE EX-employee responds

SCK left all the dead weight to WRI! ..WRI screwed me out of at least $12,000 in commissions

AUTHOR: Anon - (U.S.A.)

I understnad that there are many employees affected by WRI, this is my reason for posting:

Radioshack had the final say in who was brought to SCK and who was not. They had inside info during the buy-out. It is interesting that WRI offered positions (or as what they call: PROMOTIONS) to those who would not last long at SCK.

WRI screwed me out of at least $12,000 in commissions I have documented in the past year... I am no longer with either company...

To those with SCK, enjoy working for a solid company, getting paid correctly and having a decent standard of living. Radioschack has too much to lose in frivolous lawsuits, WRI doesn't care! They will be some other hack (boiler room) company in 4 months. Keep looking for the ring Proto Baggins! To those with WRI, enjoy your next 4 months of employment!!! After 4Q look forward to working at Outback Steakhouse, Holiday Inn, and Denny's!!!
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#47 UPDATE EX-employee responds

Post the pics!

AUTHOR: Dave - (U.S.A.)

Adam from ohio,
If you have photos of Jenifer Latak you should post them here for everyone to see. Also, and dirt on Steele or Rod Armstrong? Pull out all the dirty laundry.
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#48 UPDATE Employee

More Carriers To Come

AUTHOR: Sean - (U.S.A.)

You know it's amazing... I can understand all the trash talk from people that don't work for the company anymore, and about how Wireless Retail USED to be, but you know since this buy out things ARE changing. For those who are reading on this "Forum" and are currently working for SC Kiosks Inc <-- The New Name, you should not take all the negative that your hearing into consideration. SC Kiosks is a great company to work for as is Wireless Retail. See... I see all the stuff you guys don't see because I live near the main office.

Yeah sure the guys on the top top level may suck sometimes because they need to make decisions to make money for the company and for themselves. The middle guys, Area/Regional/Territory Managers are supposed to keep ya'll in check. It's funny cause you were complaining about not having Inventory, NOW you got plenty and your still bitching because of what carrier its for, u n b e l i e v e a b l e. Your attitute toward your available product is causing your lack of sales, because you don't want to push it. Sprint dosen't suck, its great! Remember for all of you who lost AT&T your gaining Cingular if you already didn't have it. Or your getting it back if you lost it.

Here's the thing, if it sucks working for WRI/SCK then go find another job. If you hate us so much, then leave because it's only hurting yourself and others. Personally I don't see why I shouldn't report most of you directly to your TM'S/RM'S and have you removed. This type of bibble babble on here is just a Cancer that needs to get cut out.
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#49 UPDATE Employee

The radio shack buying out the sams club sucks so far

AUTHOR: Tim - (U.S.A.)

So far as of yet i've never met or talked to my new manager and i'm the only person that works at my location. And this month so far i have nothing to sell becuase they won't give verizon back as of yet they said its in the works and the what i do sell basically is only dish network. The sprint service around here is horrible i wouldn't reccomend anyone around here to buy it and then the other company we have is alltel which half the people that come through here aren't interested in becuase the phones we have for alltel are sh*tty as h*ll.
Thats my two cents on the radio shack buyout of the sam's club locations its horrible as of so far. And we only have one display phone that i can display... It's SOOOOO SAD!!!!!!!!
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#50 UPDATE Employee

The radio shack buying out the sams club sucks so far

AUTHOR: Tim - (U.S.A.)

So far as of yet i've never met or talked to my new manager and i'm the only person that works at my locations. And this month so far i have nothing to sell becuase they won't give verizon back as of yet they said its in the works and the what i do sell basically is only dish network. The sprint service around here is horrible i wouldn't reccomend anyone around here to buy it and then the other company we have is alltel which half the peopl that come through here aren't interested in becuase the phones we have for alltel are shitty as hell.
Thats my two cents on the radio shack buyout of the sam's club locations its horrible as of so far.
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#51 UPDATE EX-employee responds

WIRELESS RETAIL : FUN TIMES RIPPING PEOPLE OFF

AUTHOR: Anonymous - (U.S.A.)

I WORKED FOR THIS COMPANY FOR OVER THREE YEARS & CAN PERSONALLY SAY THAT IT IS THE MOST SCANDALOUS COMPANY I HAVE EVER WORKED FOR. IN THE TIME I WORKED THERE I HAD AT LEAST $25,000 IN COMMISIONS STOLEN HOWEVER IT WAS AN OVERWHELMING AMOUNT OF WORK TO GET THE COMMISIONS BACK.

THE CLOSEST COMPANY I WOULD COMPARE WRI TO WOULD BE THE COMPANY FROM THE MOVIE "BOILER ROOM."
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#52 UPDATE EX-employee responds

Mr. Midwest California.....IQ of 24.......Show me proof!!

AUTHOR: Anonymous - (U.S.A.)

Mr. Midwest California you try to make a legitimate claim and the funny thing is you have no evidence. You are a big hipocrit. Who made you the judge of Rip Off Report? This site is for people who have complaints. Almost every point on here has some validity. Let people let thier frustation go on here. Wireless Retail caused it. Its not just current employee's and Former employees complaining. It is customers, indirect dealers, and WRI employees and ex employees. How is anybody wasting your time? Do not come on here and read these reports. If you are so interested in Jake on here then you and jake should hook up. By the way Radio Shack does background checks......what does that mean? A few of you TM's will not make it!!!!! I think that is funny!!!! I hope none of you have bought a house recently. You need to find a new job!
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#53 UPDATE EX-employee responds

Mr. Midwest California.....IQ of 24.......Show me proof!!

AUTHOR: Anonymous - (U.S.A.)

Mr. Midwest California you try to make a legitimate claim and the funny thing is you have no evidence. You are a big hipocrit. Who made you the judge of Rip Off Report? This site is for people who have complaints. Almost every point on here has some validity. Let people let thier frustation go on here. Wireless Retail caused it. Its not just current employee's and Former employees complaining. It is customers, indirect dealers, and WRI employees and ex employees. How is anybody wasting your time? Do not come on here and read these reports. If you are so interested in Jake on here then you and jake should hook up. By the way Radio Shack does background checks......what does that mean? A few of you TM's will not make it!!!!! I think that is funny!!!! I hope none of you have bought a house recently. You need to find a new job!
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#54 UPDATE EX-employee responds

Mr. Midwest California.....IQ of 24.......Show me proof!!

AUTHOR: Anonymous - (U.S.A.)

Mr. Midwest California you try to make a legitimate claim and the funny thing is you have no evidence. You are a big hipocrit. Who made you the judge of Rip Off Report? This site is for people who have complaints. Almost every point on here has some validity. Let people let thier frustation go on here. Wireless Retail caused it. Its not just current employee's and Former employees complaining. It is customers, indirect dealers, and WRI employees and ex employees. How is anybody wasting your time? Do not come on here and read these reports. If you are so interested in Jake on here then you and jake should hook up. By the way Radio Shack does background checks......what does that mean? A few of you TM's will not make it!!!!! I think that is funny!!!! I hope none of you have bought a house recently. You need to find a new job!
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#55 UPDATE EX-employee responds

Mr. Midwest California.....IQ of 24.......Show me proof!!

AUTHOR: Anonymous - (U.S.A.)

Mr. Midwest California you try to make a legitimate claim and the funny thing is you have no evidence. You are a big hipocrit. Who made you the judge of Rip Off Report? This site is for people who have complaints. Almost every point on here has some validity. Let people let thier frustation go on here. Wireless Retail caused it. Its not just current employee's and Former employees complaining. It is customers, indirect dealers, and WRI employees and ex employees. How is anybody wasting your time? Do not come on here and read these reports. If you are so interested in Jake on here then you and jake should hook up. By the way Radio Shack does background checks......what does that mean? A few of you TM's will not make it!!!!! I think that is funny!!!! I hope none of you have bought a house recently. You need to find a new job!
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#56 UPDATE EX-employee responds

Midwest? TM does not have the ability to fire someone is not entirely accurate

AUTHOR: Dave - (U.S.A.)

Anonymous,
I don't know where Midwest CA is but to say that a TM does not have the ability to fire someone is not entirely accurate. I've seen it done many times. All a TM has to do is write up an employee three times and HR will approve it. As long as I've worked for this company, I've seen TMs come and go and there have been very capable ones, and very incompetent ones. Its interesting to me that you say that TMs get to that position because they are the best at what they do. What does that mean? Are they the best sales people? Where is your evidence to back that claim? I think that's an interesting statement to make because that is just what every TM likes to say to their reps when pushing them to sell more. Are you a TM or have you just heard that line so many times that you believe it?

As for wraps, they were part of our compensation plan. It wasn't some extra bonus thing that WRI was giving us. I have 6000 points that I'm waiting to be paid for.
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#57 UPDATE Employee

A legitimate argument consists of a claim with evidence to back it.

AUTHOR: Anonymous - (U.S.A.)

Last I checked, you had to be 18 to be employed by WRI right? Well with that knowledge lets actually discuss these issues like the adults you supposedly are.

There are some very good posts made about key problematic issues (IE Wraps, inconsistant paychecks, and inventory problems). However there are also some terrible posts with no backing or support.

A legitimate argument consists of a claim with evidence to back it. If you don't show your evidence than you have no argument. Complaining about your TM screwing you is not an argument. The people complaining about the actions of their TM (IE Wisconsin north market) are clearly underachieving employees with no knowledge of the daily tasks and abilities of a TM.

Pointless posts:

Inventory is only minorly controlled by that of the TM. The person delegated to allocate your inventory when it comes into the state is your Area Manager. With this new knowledge, you should now see that complaining about your TM not getting you inventory is a completely asinine statement.

Firing. For the employee who is bitter over being fired: All terminations need to be approved by the HR department. A TM, and furthermore, AM do not possess the ability to fire an employee due to those restraints. HR determines, based on an employees documented actions, whether or not that employee is capable of recieving unemployement upon termination. When they have enough documentation to be able to provide proof to deny unemployment the OK for termination is given. I'm sorry you're bitter, but your TM had no control over the decision.

Name calling. Is it really going to further your point by regressing in maturity to a level of name calling? If I were reading this, and you had a well put together statement I would take you much more seriously than if you were saying ridiculous things like "See you in the ditch Jake". I'm not saying that having an issue with a TM is a crime. What is amusing is that some CSR's are bitter about the past of their TM. It's really quite simple. A TM gets a job because they are best at what they do. Does someones completely unrelated past have anything to do with you? Furthermore, does it affect you in the least? No. So get off it, as it's a worthless statement.

Good posts:
Wrap point issues. This has been brought up by multiple employees with DATA to show is validity. Remember...that's what a legitimate argument needs? I feel wraps are an issue, but I am trying to see both sides. From what I've heard, yes we paid taxes on the wraps, but I've also heard that WRI sent us a check for the amount of those taxes. If this is the case, then we may not have a case as it was a bonus program. I'm hoping we have a case.

Paychecks: This may or may not have been mentioned. WRI has a very confusing check system, causing very consistant payroll errors. In all of my checks as an employee I haven't gotten paid MORE than I should have. If there was ever an issue it was that I was underpaid.

I will have no problem talking with anyone on here, but please have well thought out statements and some proof of alegations. I enjoy that. I do not enjoy people ranting and complaining like kids, wasting my time.
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#58 UPDATE EX-employee responds

RACIST REMARKS??

AUTHOR: Adam - (U.S.A.)

OOOOOOOK I DON'T KNOW what part of my story you considered "racist" i just identified the white salespeople from the black ones, and when i called them stupid, i wasn't calling white people stupid in general i was calling all of those that were falling for that garbage they were being fed stupid. As far as my legitimicacy the fact that "joanne"(who's name is not joanne, she is the trainer who was at the cincinatti event with us and i'll tell u how i know this in a sec) was so quick to come on and try to claim that i was lying, should point out even more that i was telling the truth. but dave, if you want proof just contact me i'll show you photos. Everyone wants to doubt but no one wants to see the proof.

The reason why i said "joanne" is not who she says she is is because she slipped and let something out. she stated i had "no personality".(well that and the "concerned informant" at WRI who told me of this site and other things) I only acted that way to them because i knew the B.S. they were up to and i was having no part to it. I'm sorry "joanne" i was never one to kiss a*s. In addition, i do not like hanging around alcoholics which most of them were with the exception of the lady that came on here under the guise of Joanne.

Out of the bunch she was the only one who kept a level head. I'm USUALLY a nice guy, but i know when someone's trying to get over on me. If ripoff report hadn't deleted my post in my response to her she would have seen that a long time ago. If she feels she must uphold her former co-workers "honor" so be it. I know what really happened, she knows what happened, and it looks like one of my former co-workers came on and told what happened. I'm not here to gain anyone's approval on how i do things, I just told what happened. And yes i have all the free time in the world. I said i own a few stores, that doesn't mean that i'm in them all day, and yes i do inform employees who's rights get screwed. I have no problem in the slightest helping someone who was wrong, especially in this industry. That's the problem with most people, you see someone being done wrong you'll walk the other way. That's why i'll always have and that's why people such as "joanne" will sit in a little cubicle wondering where if she'll have a job tomorrow. So yes, Joanne, i will reap what i sow. And joanne, a little FYI; trainers in wireless retail are basically people who were no good at anything else in the company, so they give them trainer titles and send them on their way instead of firing people.

But anyway it's all a moot point now. Like i said WRI has no money. Every carrier is now after them. That's why they sold their contract to shack, they would have been inside of those sam's clubs without anything to sell.

and joanne, watch my back? lol. what, are you going to come over and sit on me? you were a little on the hefty side yourself.

LOL @ dave's remarks to jitan and minh. You know dave, one thing i have learned, there are actually some divisions that ran with little or no problems(not trying to defend them, they just don't know) If there was still the best buy teams in ohio functioning as they did last year, i would have been one of the those folks saying that there's nothing at all wrong with WRI myself. When it was ran properly it was a very good company, as i said in my first post, i have nothing bad to say about working in the best buys, hell i made a lot of money, had fun doing it. I didn't see the dark side of all this until they moved us into outside sales.

Last thing and i'm gone from this site.(nice meeting y'all) I'm not 100% certain if what i believe is true(but i'm 98% sure) Some of those regional/district supervisors were stealing big time from WRI. The reason why i "think" this is because of some things that happened at some local events. They would tell us repeatedly they paid out say 2k for us to be at an event(for example there was an italian festival, a very small event) but when we were there and would talk to vendors we would here more realistic rent rates like 250-500 bucks even from major corporate vendors that were there(i know sometimes they have to pay more). And we had heard this several times from different local events.
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#59 UPDATE EX-employee responds

RACIST REMARKS??

AUTHOR: Adam - (U.S.A.)

OOOOOOOK I DON'T KNOW what part of my story you considered "racist" i just identified the white salespeople from the black ones, and when i called them stupid, i wasn't calling white people stupid in general i was calling all of those that were falling for that garbage they were being fed stupid. As far as my legitimicacy the fact that "joanne"(who's name is not joanne, she is the trainer who was at the cincinatti event with us and i'll tell u how i know this in a sec) was so quick to come on and try to claim that i was lying, should point out even more that i was telling the truth. but dave, if you want proof just contact me i'll show you photos. Everyone wants to doubt but no one wants to see the proof.

The reason why i said "joanne" is not who she says she is is because she slipped and let something out. she stated i had "no personality".(well that and the "concerned informant" at WRI who told me of this site and other things) I only acted that way to them because i knew the B.S. they were up to and i was having no part to it. I'm sorry "joanne" i was never one to kiss a*s. In addition, i do not like hanging around alcoholics which most of them were with the exception of the lady that came on here under the guise of Joanne.

Out of the bunch she was the only one who kept a level head. I'm USUALLY a nice guy, but i know when someone's trying to get over on me. If ripoff report hadn't deleted my post in my response to her she would have seen that a long time ago. If she feels she must uphold her former co-workers "honor" so be it. I know what really happened, she knows what happened, and it looks like one of my former co-workers came on and told what happened. I'm not here to gain anyone's approval on how i do things, I just told what happened. And yes i have all the free time in the world. I said i own a few stores, that doesn't mean that i'm in them all day, and yes i do inform employees who's rights get screwed. I have no problem in the slightest helping someone who was wrong, especially in this industry. That's the problem with most people, you see someone being done wrong you'll walk the other way. That's why i'll always have and that's why people such as "joanne" will sit in a little cubicle wondering where if she'll have a job tomorrow. So yes, Joanne, i will reap what i sow. And joanne, a little FYI; trainers in wireless retail are basically people who were no good at anything else in the company, so they give them trainer titles and send them on their way instead of firing people.

But anyway it's all a moot point now. Like i said WRI has no money. Every carrier is now after them. That's why they sold their contract to shack, they would have been inside of those sam's clubs without anything to sell.

and joanne, watch my back? lol. what, are you going to come over and sit on me? you were a little on the hefty side yourself.

LOL @ dave's remarks to jitan and minh. You know dave, one thing i have learned, there are actually some divisions that ran with little or no problems(not trying to defend them, they just don't know) If there was still the best buy teams in ohio functioning as they did last year, i would have been one of the those folks saying that there's nothing at all wrong with WRI myself. When it was ran properly it was a very good company, as i said in my first post, i have nothing bad to say about working in the best buys, hell i made a lot of money, had fun doing it. I didn't see the dark side of all this until they moved us into outside sales.

Last thing and i'm gone from this site.(nice meeting y'all) I'm not 100% certain if what i believe is true(but i'm 98% sure) Some of those regional/district supervisors were stealing big time from WRI. The reason why i "think" this is because of some things that happened at some local events. They would tell us repeatedly they paid out say 2k for us to be at an event(for example there was an italian festival, a very small event) but when we were there and would talk to vendors we would here more realistic rent rates like 250-500 bucks even from major corporate vendors that were there(i know sometimes they have to pay more). And we had heard this several times from different local events.
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#60 UPDATE Employee

After you finish stroking him....

AUTHOR: Dave - (U.S.A.)

Jitan,
After you finish stroking minh, you might want to go back over the posts I've put up here.

In my first post I bid farewell to this waste of potential of a company, which should show you that I'm not taking their side. In my second I criticized Minh for trying to over intellectualize, and by doing so, he ended up not making sense. My point is if you expect your complaints to be taken seriously, you have to at least use proper language and grammar. For example, Adam from Ohio has some very valid points about the MES team. It was a BS program that was poorly funded, under staffed, and all around a bad idea. I know this from personal experience. But the grammar in his post is horrible, he makes racist remarks, and he claims to have two cell phone dealerships that are very successful, yet he still has time to go to the WRI stores and "warn them about what's really going on". I know his complaints are valid, but the way he went about it in his post undermines his legitimacy.

I'm not sure what your relationship to Minh is. Maybe you two are lovers and you're offended that someone criticized him. It makes no difference to me. I was simply stating the facts.
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#61 UPDATE Employee

After you finish stroking him....

AUTHOR: Dave - (U.S.A.)

Jitan,
After you finish stroking minh, you might want to go back over the posts I've put up here.

In my first post I bid farewell to this waste of potential of a company, which should show you that I'm not taking their side. In my second I criticized Minh for trying to over intellectualize, and by doing so, he ended up not making sense. My point is if you expect your complaints to be taken seriously, you have to at least use proper language and grammar. For example, Adam from Ohio has some very valid points about the MES team. It was a BS program that was poorly funded, under staffed, and all around a bad idea. I know this from personal experience. But the grammar in his post is horrible, he makes racist remarks, and he claims to have two cell phone dealerships that are very successful, yet he still has time to go to the WRI stores and "warn them about what's really going on". I know his complaints are valid, but the way he went about it in his post undermines his legitimacy.

I'm not sure what your relationship to Minh is. Maybe you two are lovers and you're offended that someone criticized him. It makes no difference to me. I was simply stating the facts.
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#62 UPDATE Employee

Hello Joanne

AUTHOR: Wriemployee - (U.S.A.)

Joanne, i work for wireless retail now in northeast ohio at a sam's club. I worked in the best buy program with adam, as well as outside sales. I have worked for wireless retail for a little over a year now.

Adam forwarded me this website page informing me of what he wrote. I read it and I have to say that what he said was the truth. Everything that happened at those events really happened. He might have exaggerrated one small detail, and left out some others. jennifer latak was ridicoulously intoxicated but i can't say for 100% certainty she was trying to entice other salespersons, i might have missed that, but the other lady with her did had to coax/pressure her into leaving the room at 3a.m. in the morning and she did write a face a words on a salesperson from columbus face with red lipstick. She also was trying to have drinking contests, making others join her as to who could hold the most everclear. Adam was not with the entire group the whole time after the shows at day's end. he would leave for some times as quote "hanging around a bunch of alcoholics is annoying" He and another were too busy talking to women during the day and i'm assuming they went to go meet whomever they met. Me myself, i hung around til 4a.m. and went to bed.

Also they basically forced you to work from 10a.m. in the morning to 1a.m. in the morning. No lie. No breaks, no split shift. I was told that they expected us to work those hours due to the fact that they paid for hotel stay. As a matter of fact as i recall, the sup's made the people from cleveland stand in front of the tent while all the salespeople from columbus sat underneath the tent in the shade all day and dealt with the customers that walked up to the booth. Also they told us we would be there from thursday to sunday, we were their until tuesday. Before i forget we were not payed. i recieved a check for 25 hours for the entire time at 5.50 an hour.

Now that took place during the cincinnatti tastefest, the hotel we stayed in was in kentucky. At the detroit show they set us up in a "hotel" which could only be described as destitute. We also left early for several reasons. one, we were placed in a high crime/drug area in deplorable rooms. two, we were suppose to have been paid our commission the very next day after we arrived and they delayed our checks for an additional two weeks, which we still had not recieved(the commission) i might add. Also the phones that were being activated without customer's consent really did take place there. It was pointed out to me by our supervisor from our area, and we noticed it ocurring multiple times. The act was being committed by a salesperson from Columbus and another from Florida, and the supervisor that was goading them to do it's name was Ed. Also, they were suppose to reimburse us for our phone bills and mileage. i couldn't claim anything for mileage because i carpooled with other people at each event. But my phone was eventually disconnected due to non-payment, and it is being reflected on my credit.

I also witnessed the events at jamboree in the hills with adam and our supervisor named Ron Granger. When we drove down there, he was terminated on the spot as soon as he arrived. it basically looked like they had him come down there to transport phones for them and fire him when he got there. They pulled me and adam to the side and told us if we stayed we would be guaranteed jobs at sam's club. We both stayed. The next day in the middle of the pouring rain and mud adam decided he was not putting up with them anymore, especially after he called and found out he didn't recieve his commission check again. There was an argument between him and the supervisor's rod, ed, and another guy from arizona, about how they are basically using us and they were offering us false promises. it was funny because i remember the guy name rod saying to adam "steele blair is here and he's not complaining" and adam replied steele blaire is a "supervisor" with a salary check every two weeks. pay me what your paying him to be out here and i'd probably kiss your a*s too.

That's where i came into the situation, adam was the only person from cleveland still there that stuck it out that long and if he left, i would have no way home. At first they told me i would be fired if i left as well but i had no choice, i had no other way back home. 15 minutes later after adam argued for me that they had no right to do any action against me because they were not going to give me a ride back to cleveland, much less even a greyhound ticket, they agreed that i could keep my job. To be honest i didn't see the purpose for us being down there, they had a several people working out of one location the second day, and to me it made no sense for 10+ people chasing passebys down in one spot trying to get them to buy a phone. I was never comfortable with those sales tactics anyway. It's one thing if a person walks up and takes a look, yes you should talk to them and try to close them. It's a completely different thing to haraass and hound passerbys, that's not selling, that's being annoying. especially when you have 10 people asking u the same thing as you walk by.

Three weeks later after the event i was contacted for working at a sams club. But adam was right. They never gave me full time like they promised, i was lucky to get 15 hours a week.

Another thing is i never recieved my commission for May, June, and July. It was just forgotten by them i guess no matter how many times i called. Adam contacted me and told me about the lawsuit that his lawyer was putting together due to fact of not paying us and affecting my credit.

So i will say for the record that i thank him for what he's done for me and others. He went out of his way to help us out when he could have only been watching his own back. And joanne if you really know these people like you stated, you would know that what was mentioned above by him is true.

Now that radio shack has taken over it seems like it will go back to the way it was in the beginning, for that i am glad.
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#63 UPDATE EX-employee responds

To Dave from LA

AUTHOR: Jitan - (U.S.A.)

Hey Dave,

Lay off the guy (Minh). He made sense. I agree that there was deception in WRI. Other experiences with Radio Shack were not so good also. However, I was there. I was with WRI. I'm still waiting for some commission from several months ago!
Instead of getting caught up in the mess and being emotional about it, try being objective. It's simply his views and thoughts - that's it!

I think you are being small minded. It's not personal. Can you not take some critical comments? I often ask myself what it is I can do to help others out who are still in. Those individuals who I consider friends.

I think Minh made some good points. Even though they were from his experience as a support rep, you gotta give him a break. As a former employee, I actually enjoyed the company of a good carrier rep. Being attentive and responsive were very important to me. Others don't even care to hear from you. When you have concerns about service or have an issue, isn't it the support's reps job to step in? Of course! Is it appreciated? I don't know.

Hey Minh, take it easy. Great points made, and good luck!

Best regards to everyone!
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#64 UPDATE EX-employee responds

some correspondences between myself and WRI

AUTHOR: Adam - (U.S.A.)

here are some correspondences regarding people from the cleveland best buy/outside sales market not getting paid at all:(these began right after the jamboree in the hills event)

-----Original Message-----
From: Adam Cooke [mailto:acsounds@adelphia.net]
Sent: Sunday, July 18, 2004 2:01 PM
To: Eddy Roach
Subject: RE:


I have been asked to speak for several employees regarding this matter. No one received best buy sales commission for May.

I have not received part of a bonus from February 2004.

you replied to an older email stating I received it on march 9, 2004 in the amount of 1,781.54. You were incorrect. the bonuses received on that date were reflecting sales from the month of January, 2004. Bonus for February would have reflected on the check posted April 23, 2004 where I received the amount of 834.42. your pay structure is set to pay commission and bonuses 2 months later(e.g., commission/bonuses earned in June will not be received until the month of August)

Since my inquiry to this during previous times only aroused "negative suspicion" from yourself as well as negative comments questioning my integrity into the matter (as stated by you in a return email) and since most of us were wrongly terminated for leaving/not attending a trip in southern Ohio due to constant errors in payment(basically not being paid correctly again, which limited funds which prevented us from staying/attending, which also is illegal under RCW 49.46.020; The wrongful withholding of wages laws apply to disputes over unpaid commissions, which means that employers could be liable for double damages and attorney's fees if they miscalculate commissions or refuse to pay them when due.

Also:

1. Failure to pay reimbursement of gas and/or mileage as promised for attending events after receipts were turned in. 2. Failure to pay reimbursement of employee demo phones assigned under our names for use of utilizing for Wireless Retail as promised, thereby allowing disconnection of service to those phones and the fact this can affect our individual credit rating

3. Failure of not paying for hours worked during the last week of May at Cincinnati Taste fest. We worked a total of 56 hours plus 4 hours training, this was not reflected on our following hourly check.

I have been asked by other recently "wrongly terminated" employees to break down what has and what has been not paid to us by Wireless Retail. After I am complete with the report. I will send a copy via email and registered mail.

Thank you



Here are my sales for May at Best Buy(we were in there for a total of 5 days). I did see proof that these were entered into the system by ******* in a timely manner. we were told the reason why we were not payed for them is due to the fact Wireless Retail has problems paying salespeople from 2 different divisions(it's usually screwed up on you{wireless retail's} part) It should be clearly obvious due to the fact that so many people were not payed.

To have us go through and input sales in to you again is just a "ploy" to see if we kept records or not. If we didn't have it then you would have an excuse not to pay us.

I will be sending other salespeople sales as they are sent to me today through monday.

name number
IMEI
byung jin min 4402637762
352683009462232
4405032685 352683008506427
4408656585
352683009786826
4408656586
352683006580481

robert everett 2162723180
352683009786895

wayne pergl 4405706733
352683009179141

ambeth huntley 4408656657
352683009597342
4408656658
352683009601045
4408656659
352683009598399

ingrid helfrich 4408656543
352683008506047
4408656546
352683009160596
4408656548
352683009159234

filoftia minzat 2162625440
352683009598688

kathy armada 44402273117
352683009179208

sarah sullivan 4402637769
352683006580374

diana dumitru 4408656069
010173004036110

CC: Elliot Barratt, esquire

-----Original Message-----
From: Eddy Roach [mailto:EddyRoach@WirelessRetailinc.com]
Sent: Wednesday, July 21, 2004 4:12 PM
To: Adam Cooke
Subject: RE: Employee DOL concerns


I need customer names and IMEI's to pay you off of these sales. Get those to me and I will input those into the system. If the customer names and IMEI's are not in the system then you will be cut a correction check. If the names and IMEI's are in the system and have been paid out then at that time we will have to investigate who got paid on those sales and why?

Eddy Roach
Regional Director-Central
Staffing Services & Solutions
Cell 614-570-6640
Fax 602-344-4533

you edited/deleted part of the email according to what i have saved in file( I shall keep a of copy of this for records for comparison.) In addition to that, I did turn in the information needed to allow adjustment for the errors made by wireless retail to a wireless retail supervisor.

-----Original Message-----
From: Eddy Roach [mailto:EddyRoach@WirelessRetailinc.com]
Sent: Sunday, July 18, 2004 2:41 PM
To: ******; Tracee Anderson
Cc: acsounds@adelphia.net; Buddy White; Rod Armstrong; Jennifer Latak
Subject: RE: Adam Cooke

To all,

Here is the last communication regarding Adam Cooke's back pay. Detail Below

Eddy Roach
Regional Director-Central
Staffing Services & Solutions
Cell 614-570-6640
Fax 602-344-4533

-----Original Message-----
From: ********
Sent: Thursday, June 24, 2004 2:24 PM
To: Eddy Roach; Tracee Anderson
Cc: acsounds@adelphia.net; Buddy White; Rod Armstrong
Subject: RE: Adam Cooke


Adam is in the process of collecting his checks to find out exactly what he was paid on. I will then, compare that to his commission report.
-----Original Message-----
From: Eddy Roach
Sent: Thu 6/24/2004 10:30 AM
To: ************; Tracee Anderson
Cc: acsounds@adelphia.net; Buddy White; Rod Armstrong
Subject: RE: Adam Cooke


Ron,
This is your job to research this and provide Tracee with the accurate information to get you people paid. I have requested that you pull the commission report and email the file back to us so that we can pay your EE. If you would like the email in which I requested for this to happen please reply I will forward it to you. If you need help doing this just call me.



Eddy Roach
Regional Director-Central
Staffing Services & Solutions
Cell 614-570-6640
Fax 602-344-4533

-----Original Message-----
From: **********
Sent: Friday, June 18, 2004 11:42 AM
To: Tracee Anderson
Cc: Eddy Roach; acsounds@adelphia.net
Subject: FW:


The following employee has not recieved any bonus for the listsed months. Could you please research this and let me know if he is due any bonus. I sent one previous e-mail when you were on maternity leave however he is still short. Thanks.
Adam Cooke #1006796
-----Original Message-----
From: Adam Cooke [mailto:acsounds@adelphia.net]
Sent: Mon 6/14/2004 9:31 AM
To: Ron Granger
Cc:
Subject:


missing bonuses

february missing 200.00 for 75+

april didn't recieve any bonus

This email is regarding my bonus for February. I do not have access to anything that you mentioned except for what i'm forwarding to you. I was paid for 80+ phones with my commission check on 4/9/04. The following check which would have reflected the bonus for that month was 834.00 which only reflected a bonus of 450.00 when i should have been paid 700.00 for selling more than 75 phones(a difference of 250.00 owed) Besides the spread sheet that is sent to you in your reports from Ron Granger, There is also a scanned image of the paycheck stub reflecting the incorrect amount of bonus paid.

-----Original Message-----
From: *********** [mailto:********@WirelessRetailinc.com]
Sent: Sunday, February 29, 2004 7:48 PM
To: tmowens@sbcglobal.net; CingularWirelessRep@msn.com; acsounds@adelphia.net; oneinsight@hotmail.com; ncolon2@hotmail.com; Ron Granger; mikewalters78@hotmail.com; backatya22384@yahoo.com; stormy_4ever@yahoo.com; jg04grandam@yahoo.com
Cc: Eddy Roach
Subject: Rep Tracker 2-29


We ended the month with one phone sold every 2.25 hours overall. Not Bad At All. Adam topped the month with 88 acts, followed by Greg with 79 and Mike with 76. Hour ratio went to Harrison with one every 1.39 hrs, followed by Jeff with 1.58, and Adam with 1.76. Overall, If We Performed Like This in Feb., Think Of What We Can Do in March. $$$$$$$$$$$$$





1. It has come to my attention that my sales have not been entered as of yet, which i know will lead to more problems. (per Steele Blair)

2. If i could kindly recieve notification when you recieve reciepts records, etc.

Thank you

Another concern as well. The Detroit event. Our sales were never returned to Ron Granger to put into the system. I was informed that someone else put them in. Also from this informant it was reported that the sales staff from Ohio only sold a total of 29 phones, while the remaining sales staff sold a total of 150.

Not pointing any fingers or anything, but there was some activations that would be considered "unethical" or "fraudulant" that was taking place with a senior supervisor looking the other way/encouraging.

example 1. Old man got approved on the phone. He changed his mind about wanting it and walked away. Sales person activated the phone anyway, so he could deactivate it at a later date. Fraud

example 2. Someone was approved for 5 lines, but again walked away. didn't come back that day at all. For some reason 5 lines were activated but not given to a customer before we left out for the evening. Did the customer come back any other day? I don't know but if they did it was unethical to activate those without the customer's permission first. If that customer never came back then it's fraud.

Now those are just the ones i witnessed. Just a little FYI....................................................

I will check into the sales from Detroit. They would have been entered by Dave Dragelevich. Do you know how many sales you Sold during this event?

As an FYI
*** never got the sales, because you all left the event early without getting them.

In regards to the so called fraudulent activity if you would like to give me more details I will check into this, and turn it over to Fraud and Loss Prevention.

Jennifer Latak
Managing Director of Mobile Events
480-346-4319 office
859-743-9522 cell
480-362-4665 fax
jenniferlatak@wirelessretailinc.com





i'm not contesting the number sold at all. I just needed assurance that it was done. I only sold 4 myself, i think another salesperson sold 20, and another 5.

As far as the fraud activity just check your 4-5 line deals from Detroit. Now you know why we left besides the fact of finding out at the last minute we wouldn't recieve commission at the beginning of the month. No one wants to be party to that. I use to investigate wireless fraud. I don't need to be around individuals that do/encourage that.

Adam,

In regards to your Expense issues here is what I need.

1. For your Gas reimbursement I need an expense report with the detail of each receipt, and I need the receipts attached to a piece of paper numbered accordingly. I need you to send this to me directly at: WRI 8800 E Chaparral Rd Ste 300 Scottsdale, AZ 85250 Attn: Jennifer Latak, at this time I have not ever seen anything from you or Ron Granger claiming these expenses.

2. Cell Phone Bill: Ron Granger just faxed me the bills at the end of last week, however he was instructed to put each rep on an expense report, and had to have a detail cellphone bill highlighted with WRI responsible calls, and then do the same as above mail directly to me. I have not seen this as of yet, therefore if you will complete this, and send in with the above I will then submit into AP for reimbursement.

If you have any questions please let me know.

I have attached a copy of a blank expense report for your use. Make sure you sign and date.

Jennifer Latak
Managing Director of Mobile Events
480-346-4319 office
859-743-9522 cell
480-362-4665 fax
jenniferlatak@wirelessretailinc.com

now basically they kept asking for the same info over and over and over again. they recieved it over and over and over again. And they still didn't get it right. I have pages and pages of emails going back and forth, i have pictures of these individuals and i almost forgot "joanne" i have pictures from the events that took place, i forgot my computer auto archives and saves all my pics from my cameraphone and pda into my pda backup so i stil have pictures from your "girl getting drunk" and painting dudes face while he was sleep. They were all a bunch of alcoholics, deal with it, lol. I was there with another witness that will post on here later today, we were in the same room with the playstation 2 hooked up to the hotel tv playing madden. and so you know who i am, i am the guy with the very modified honda civic, silver in color, the other guy that will be posting drove a red pontiac.

Everything i said was true, swear on your mom's grave.
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#65 UPDATE Employee

MY FINAL WORDS ON WRI

AUTHOR: El - (U.S.A.)

THIS WILL PROBABLY BE MY FINAL ENTRY ON THIS WEB SITE. A COUPLE OF THINGS I WANT TO ADDRESS:
1)since I HAVE MADE ENTRIES ON THIS WEB SITE MY COMPUTER HAS GOTTEN A VIRUS, AND I CAN'T GET RID OF IT. ANY ONE ELSE HAVE THIS SAME PROBLEM???
2) OCT 1ST PAY CHECKS, HERE IN MI I GOT 167.00
SOME GOT OVER 600 AND SOME ABOUT 1400. I STILL HAVEN'T GOTTEN MY PAY STUB AND USUALLY THAT COMES ON SAT, AND IT'S ALREADY WED.
3)TO THE KNOW IT ALL WHO CLAIMS, WE DIDN'T GET PAID BECAUSE WE DIDN'T PUT SALES IN POS OR THE BRINKS BAG WAS WRONG. WELL I ALWAYS PUT SALES IN POS, BRINKS BAG DONE CORRECTLY, BUT NEVER GOT PAID THE EXACT COMMISSION I WAS DUE, SO CONSIDER YOURSELF ONE OF THE LUCKY ONES, AS FOR RECONCILLIATION A FEW WERE RECONCILLED THAT'S IT!!! NOT GETTING PAID FOR DISH, I SOLD 8 DISH IN A PERIOD OF TIME, AND THE YEAR TO DATE ON MY CHECK STILL READS 15.00 YOU DO THE MATH.
4) AS FOR A FM OR TM TO HELP YOU, WELL HERE IN MI ONE FM (BY THE WAY FOR THOSE OF YOU THAT'S WHAT THEY WERE CALLED BEFORE TM) LEFT IN FEB, HIS OLD ASST FM BECAME OUR FM, THOSE TWO DID THERE JOBS. IN JUNE A NEW FM COMES IN. YOUNG KID, DIDN'T KNOW TOO MUCH, ACTUALLY FELT SORRY FOR THE KID. HE STAYED UNTIL AUGUST THEN ANOTHER ONE FROM ANOTHER MARKET TOOK OVER OUR MARKET.
5) WHEN JUNE 1ST CAME AND PAYCHECKS WE HAD 4 TM'S QUIT, DM QUIT. THAT'S REALLY WHEN MI WENT TO THE DOGS. THEN CAME A NEW DM, FLOOD MI WITH NEW TM'S. ALL THESE PEOPLE TRANSFERRED FROM OTHER PLACES, SIGNED LEASES, THEN WERE DEMOTED IN AUG BACK TO REPS. SUCKERS!!!!! NOW TELL ME THEY WEREN'T SCREWED!!!!!!!!!
6) MY FINAL ISSUE WRAP POINTS - NEED I SAY MORE.
TO YOU REPS WHO ARE NEW YOU MAY OF HEARD OF THIS.
DOES ANYONE OUT THERE STILL HAVE ANYTHING IN WRITING REGARDING THE WRAPS???? THIS IS VERY URGENT, BECAUSE DEPENDING ON HOW IT WAS ALL PRESENTED TO US, WRI IS STILL LIABLE FOR THIS MONEY.
WELL I WILL CHECK BACK PERIODICALLY TO SEE IF ANYONE HAS INFORMATION ON THE WRAPS. UNFORTUNATELY I CLEANED OUT MY CLOSET THIS SUMMER AND THREW OUT THE PAPERS AND THE BOOK ON IT. CAN ANYONE SAY "CLASS ACTION"?????
GOOD LUCK TO ALL
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#66 UPDATE Employee

OOOH!!

AUTHOR: Dave - (U.S.A.)

To Chevron oops.. Chevon,
First off, I hope you are a chick because if you're a guy receiving flowers and getting invited to condos for "cook outs" I would be worried about you. Were you bragging about having a 6-year-old Mitsu-b***h-i? And where the hell is Desitin and who gives a d**n? I know people like to blame others for their problems, but this company really does have serious problems as is evident by their losing the contract with Sam's Club.

P.S. I just checked the blue book value for your car. It is worth, brace yourself, 3,295 in American dollars!!! Also I did the math as you suggested and you could have only made at the most $2500. That is assuming you didn't do any family plans or add-ons. Which would explain the car.
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#67 UPDATE Employee

What the hell did you just say??

AUTHOR: Dave - (U.S.A.)

Minh from Saint Paul,
Where did you learn how to write? What does "my scenarios were reflective of WRI and Shack...simple" mean? What does "My emphasis has always been accessibility and attention to response in the support role" mean? Also, what's with calling Radio Shack "The Shack". Is that the new hip name for it? If you want to say something, just say it. Don't try to over intellectualize, and end up not making any sense at all.
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#68 UPDATE Employee

ADAM COOKE is a POS

AUTHOR: Joanne - (U.S.A.)

I am responding to the whole WRI Scam and Adam from Cleveland puttin in his 2 cents.

What a JOKE nothing that he wrote is remotely correct...You know slandering people and trying to act as if you are Somebody doing something is a Joke...

What's the matter your business not doing that well that you have to waste your time making up lies and spreading things agaisnst people makes you FEEL BETTER about YOURSELF....I know all the people that you wrote about and you know you should drop the whole whoa is me tryin to hold a brother act, and Rip people off mess of LIES to yourself. Do you really think in your twisted messed up head that you are owed anything? You are a Lazy, Crazy, mentally challenged individual who needs to either proceed with your lawsuit and settle it in court, or grow up and go find a JOB that you can actually handle. I would have to say that you are the WORST Sales person I have ever seen. You have NO PERSONALITY, and based on your email and other things I know about you, you are a very UNEDUCATED, UNPROFESSIONAL, PATHETIC, BLACK MAN..........

GROW UP and you should learn, and WATCH YOUR BACK that when you spread LIES about people it will come back to bite you in the a*s...Remember what you SOW IS WHAT YOU REAP, and based on your email you will be reaping alot in your life since you are a very IMMATURE and SHALLOW INDIVIDUAL to again LIE, and MISREPRESENT. If you are this BITTER you should do some soul searching and get some counseling...You are a TWISTED and DEMENTED individual.

Good Luck with your business, but I doubt much Success will come, because PROFESSIONAL YOU ARE NOT!!!
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#69 UPDATE EX-employee responds

oh and chevon...

AUTHOR: Adam - (U.S.A.)

your sales numbers sucked. ask if you can see the top sales numbers for WRI. I was always in the top 20, in the nation in sales. I avg. 100-220 a month at best buy. your a weak salesperson, lol. but you have to remember all the top salespeople came from ohio, we had the largest cingular market and we didn't have an a*****e supervisor bugging us on selling junk like T-mobile.

Most of the places would have done very well if you didn't have someone threatening you to sell T-mobile over everyone else. I believe the policy was if you didn't sell so many t-mobiles you got fired due to the fact that t-mobile was paying that much more to WRI.

I wonder how many days those in BJ's and Kmarts have left, i thought they would have been gone the first of october, maybe next month then, and i'm not saying this to scare y'all i'm telling you so you'll be prepared. don't work for another cell phone store unless it's a corporate store like verizon or something.

open up your own store, i opened up two and they are doing very very well. if you have questions on how to startup or anything of the sort, again contact me at acsounds@adelphia.net. I'm sure many of you there have the strength to get out and do this on your own and make some money. :) I'm more than happy and willing to help you get up and running.
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#70 UPDATE EX-employee responds

Chevon u don't have a clue

AUTHOR: Adam - (U.S.A.)

Chevon quit kissing a*s. First off we never entered are sales in POS from day one that i worked there. Even at Best Buy. Our supervisor did and he always turned them in.

The supervisor's that i mentioned in my testimony above for the outside sales dept. had us fill in handwritten sheets only which i have copies of and have sent in copies 7 times when they claimed each time they didn't have.

And when they did have it they never turned into the lady in payroll, or she's lying because her only response when anyone calls her is:

"I still haven't heard anything yet from anyone in outside sales or sheila in the matter, i'll contact you when the turn your sales in. I see them in the system, but i don't know why they won't release them."

And if your in a k-mart or BJ's i hope your looking for another job real soon. T-mobile stopped sending phones to WRI due to nonpayment, as well as Cingular, and Nextel cut off all the demo lines, again due to nonpayment. So again Chevon, talk about only what you know which ain't s**t.

Again if anyone out there's pay was wrong contact me at acsounds@adelphia.net. I have 20+ people in a grand action lawsuit against WRI and 3 more people added themselves to that as of yesterday. don't let them screw you over. I"ve been in wireless sales for 12 years now, and as of yet found only 1 company that was honorable in paying you correctly, even after you resigned.

I've sued 5 companies and won based on wages & hours policies and have won each time. It's always the same with alot of these companies, they want you to work your a*s off but when it's time to pay you, they want to (a) cut your pay, (b) pay you late (c) intentionally not pay you citing it for mistakes soewhere, (d) fire you and not pay you at all.

Ask any of my employees i make sure they are taken care of, because i know that they are what's making me money, i'm not going to screw them around.

Also chevon, if you don't believe me, ask your supervisor who adam cooke is, trust me he's heard of me. all supervisors have recieved a memo about me if i come into your locations and give them my business card with instructions on what to do if i instruct employees what actions to take if they get screwed on their commission pay. I and several representatives of mine have been to the bj's and such talking to the employees. I am a firm believer of them getting what they earned. so quit a*s sucking.
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#71 UPDATE Employee

INCREDIBLE... You guys are so sad! If you want the truth, here it is!

AUTHOR: Chevon - (U.S.A.)

My name is Chevon Kelly. I have worked for Wireless Retail as a sales rep in the Pensacola market for over a year now. I've sold in Pensacola, Panama City and Fort Walton Beach Sam's Club as well as the Milton K-mart. This is the real deal...

This is directed to those with negative comments:

I'm just going to say whats on my mind because with all honesty...I have tried to read everthing written but OH MY GOD~ I absolutely could not take reading any more self pity BS.

Ya know, while reading what you guys had to say, I felt like I was reading a note that was being passed through a high school. It's like you have nothing better to do than complain and whine about how "so and so" tried to screw you over and how "totally" innocent you are. I dont know what you have gone through in life but it absolutely amazes me that you would actually feel that such a large entity as Wireless Retail is "out to get YOU." As if a corporation this large would even have the time to pick up their roster of thousands of employees and say "Hmmm, lets rip him/her off today!"

For those who are claiming they never got paid,
it's probably one of the following things:

1) you didnt put your sales into POS right or at all
2) if you did, your brinks bag was probably incomplete
or...
3) you sold returns that should have been shipped back in the first place and then never reconciled your commisions

Its plain and simple. All of these are self inflicted issues. So why dont you TRY to be an adult enough to acknowledge where you fell short and just admit to your mistakes! Sure Wireless Retail makes mistakes also, but show me one carrier or company that has not or will not. In fact show me one company that hasnt had these SAME allegations against them...luckily WRI is smart enough to consider the source, let it go and move on with life...which is something you really should condsider! Your story is no different than that of millions of other Americans looking for attention or trying to get something for nothing! It's always the "big bad company" against the "poor unsuspecting individual." It's so cliche. Things happen, but Wireless Retail makes it a point to fix them. Get over it~ My TM Trey Lynch's priority is getting us paid correctly. His second, is keeping us happy. His third, keeping the customers happy. I will tell you right now that I am living proof that Wireless Retail takes care of their employees. Even if when I goof and creat a situation, it always gets fixed!

As for WRI's integrity, I started Oct 3rd of last year. In May (my 7th month with WRI) I hit over 80 activations. In July, over 100. I never once lied or mis-led a customer. In fact, in December, (my 2nd month) I had customers bringing me Christmas cookies. On valentines day, I got balloons. My birthday (Aug 16) I got cards and flowers. In fact I have customers that call my cell phone not because they have a question, but because they want to invite me out to their condo in Destin for a cook-out. I worked with one guy that came over from the Sprint main store, he got fired in less than a month because he WAS lying to cusomers about features that they "would get free." But the situation was acknowledge and handled in a timely and appropriate manner. So dont even try to question the integrity of WRI or its employees, because it only makes me wonder if maybe you are speaking about your own unjust doings in a round-a-bout way!

Furthermore this is to the person that claims you cant make a living in a K-mart. Let me start by saying that FL is a VERY expensive place to live. My first month at the Milton K-mart, I pulled out 43 activations. And at $65 an activation...you do the math. My second...47. And just to let you know, I dont live in the ghetto, so dont even try to come back at me with some retarted rebuttal implying it! I live in the Cayo Grande Apt complex across the street from the beach. It has a mini-golf course, business center, sauna, tennis court and fitness center. I drive a red 98 Mitsubishi Mirage LS coupe with a pioneer stereo system that you can hear from 2 blocks away. So... yes you can make a living at K-mart! This is my third full month at K-mart, today is the 5th, I was off the first and second (friday and saturday-the 2 busiest days of the week) and so far I have 13 phones and 1 DISH. I'm pacing to do 83 activations. Again, YOU DO THE MATH! So maybe the problem isn't deceptive sales tactics, maybe its...LOL~ I'll just leave it at that!

Continuing on... whenever there is a disgruntled customer or employee the first thing they ALWAYS say is "Ohhh they lie!" or "Ohhh their rude" or "Ohhh, their just trying to rip me off! POOR ME!" Whether they are talking about WRI, the electric company or VISA ~it's the ALWAYS the FIRST thing said because that person knows that whoever is listening to them, only hears their side of the story because that person is not going to care enough to go out and find what really happen! Which only reiterates my point that its ALWAYS the "big bad company" against the "poor unsuspecting individual. Get a new story, s**t~ get a life!

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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#72 UPDATE EX-employee responds

WHY some and some 300

AUTHOR: Pancho - (U.S.A.)

All I whant to know, is why some reps got paid around $800 and other got aroud $300on Oct 1st, it kind of unfare !!NO!!
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#73 UPDATE EX-employee responds

Read Very Carefully WRI is a SCAM COMPANY

AUTHOR: Adam - (U.S.A.)

YES THEY ARE A SCAM AND YES I AM SAYING NAMES. Wireless Retail is a ripoff to both customers and their own employees. First I'm going to tell you how they scam customers, then i'm going to tell you how they get over on their employees.

Customers- I worked for WRI in Ohio, at first in Best Buys, Then i use to travel to shows and events throughout ohio and surrounding states. At Best Buys there were no problems(and i can't complain about being there, i was making 5k plus a month), customers were taken care of, but only because best buy took care of them. When WRI lost their contract with Best Buy in May of 2004, I switched over to Outside sales. Straight crooks. First. they charged me back my bonuses from months in best buy because they said they changed the pay structure and never told us about it. Second, they never paid us our final commission owed for best buy. Third, they promised to reimburse us for mileage and and phone use since we were at shows with no landlines. LOL i got stuck with a 600.00 phone bill that they stalled around biding time so they didn't have to pay. Then they were suppose to provide us food and board when we went on these trips and they argued and b***h'd about that and didn't pay for food. We had to threaten to leave a show to get them to pay for hotels. The regional supervisor Rod, even went so far as to tell salespeople to pack bologna sandwiches and deal with it. Jennifer Latak the outside sales supervisor who is a fat squat c**t, did even less. All she did with the other supervisors was get tore up off of Everclear and a bottle of Absolut, lol she was destroyed, trippin and falling everywhere. Her fat nasty a*s was trying to get screwed by a couple of salespeople, that's how drunk she was but Sheila, the trainer or whatever you want to call her helped her to her room, the fat slob. she got mad so she painted lipstick all over this one guys face that passed out. Anyway, noone from cleveland market never got payed for commission in may, june, july, and august. Some people stayed on, i left in July during the jamboree in the hills event in southern ohio, i left out the second day cussing out the supervisor's rod another shady lying individual. let me tell you how shady he is, My immediate supervisor was terminated the week before the event, but was never told. They waited til he drove all the miles down to the event which was 4 days later, then when he got there told him he was fired. shady s**t. i left the next day because the kept running a bullshit line that if we stayed for the show we'd have full time jobs inside of a sam's club. which i knew was a lie because noone works full time in a sam's club. So i left. the sad part is, other's wanted to do what i did but i think were to afraid too, or just were too stupid to realize what was being done to them (yeah i'm talking to you guys in Columbus, y'all was some idiots kissing they a*s, but y'all young and dumb and probably don't know when someone is passing you around without the vaseline. OH yeah, did i mention that we never got payed.

Customers- People if you bought phones from some of these salespeople and their supervisors, i pray for you. we were at the detroit comerica's tastefest, and the white boys were doing some shady s**t as usual. a person would come to the booth and have their credit ran. if they were approved and say changed their mind about getting a phone, that salesperson would activate as many lines on that person's name anyway. I witnessed them doing it at least 7 times while i was out there and i also witnessed it at the cincinnatti taste fest, jamboree in the hills in southern ohio, and a few other events. The regional and district managers Rod and ed were pushing them to do it. They tried to get me and the others in my group to do it but we weren't stupid like the young white salespeople were that followed them like dumb sheep. Also if a person was approved for multi lines and only got one phone, they activated up to the limit on a customers account and kept them on up until the end of the grace period of the service which was usually 14 days.

You know what's even worse? I opened up my own stores in northeast ohio called cell city. I went to a training session at Cingular corporate where there were salespeople from wireless retail locations inside of BJ's and Sam's club. I told the WRI salespeople my name and number since i head the lawsuit against WRI in northeast ohio with 20+ others. So anyway, i'm giving out my number to the folks and telling them what to expect and what to do if they get screwed, and the WRI supervisor runs like a little beyotch to cingular and they ask me not to inform the WRI employees as to what's going to happen to them, because, and i quote Cingular's Indirect agent John Stokes said "We don't want to do anything that's going to hinder their performance in selling for us." Is that some lowdown s**t or what???

Anyone in Northeast OHIO area if you got screwed on your paychecks, no matter how small contact me at acsounds@adelphia.net. If your looking for a job in cellular sales, also contact me at that address. I'm doing everything in my power with my attorney's to get these fools.

Anyone else out there that's worked for WRI or are working for them now and have not recieved all of your pay that you are owed, don't let them get away with it. Call a lawyer, call legal aide, whatever don't let them get away with what they are doing.

Also i propose that we all plan a day to tie up their phones by calling them all day so they cannot do any business, if anyone is interested again, email me and we can set up a date.

PEACE TO ALL AND f**k WIRELESS RETAIL FOR LIFE, LOL
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#74 Consumer Suggestion

Support Rep.. What types of behavior did you see happening that you wanted to put a stop to?

AUTHOR: Minh - (U.S.A.)

With all respect, Matthew - Crystal Lake, IL...

What types of behavior did you see happening that you wanted to put a stop to? Just curious. I do not represent everyone, however my scenarios were reflective of WRI and Shack...simple. My emphasis has always been accessibility and attention to response in the support role. This applied to both WRI and Shack, and they knew it too. Everyone saw it and acknowledged it.

You're right, training may have been the biggest factor in all this fiasco. But when training was afforded, was it really taken to heart? The level of involvement/training may have varied from carrier to carrier.

I hope that your endeavor with Shack will be a good one. I sincerely mean that. I hope that you get the compensation and benefits due to you. I hope that the Shack can fulfill that.

My experience was fair with both entities. I was astonished how things went in terms of operation and corporate philosophy. Another thing to keep in mind on the migration to Shack, just do the right thing for your customers despite DMs telling you otherwise. If you were a customer, wouldn't you want to be treated in the same fashion? I hope the answer is yes. If your carrier rep is a idiot, or dishonest, then call them on it! Folks like that shouldn't be in that role anyway.
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#75 UPDATE EX-employee responds

PAYCHECKS ON OCT 1ST

AUTHOR: El - (U.S.A.)

IT'S SO FUNNY THAT YOU BROUGHT UP PAYCHECKS ON OCT 1ST. WE FOUND OUT BY SOMEONE WHO JUST HAPPENED TO CHECK THEIR ACCT OUT ON LINE.

FIRST OF ALL WE HEARD IT WAS OUR FINAL PAYCHECK, WHICH SEEMS TO MAKE SENSE, SINCE THE COMMISSION REPORTS WERE ALL JACKED UP. THEN ON SAT WE HEARD IT WAS VACATION PAY. WELL ONLY TIME WILL TELL.
AS FOR THE TM'S AND DM'S LEFT BEHIND, I HEARD IT WAS THE SHACK'S DECISION WHO CAME AND WHO LEFT.
I FEEL FOR THOSE LEFT BEHIND, BUT IN MI YOU REALLY CAN'T MAKE IT IN A WALMART OR KMART TO BEGIN WITH.

I FEEL VERY HAPPY I AM WITH THE NEW COMPANY. ALL OF THOSE WHO ARE NOW PART OF THE SHACK, DON'T FORGET WE ALL AREN'T IN YET. MAKE SURE YOU FAX YOUR ACCEPTANCE FORM, FILL OUT THE NEW HIRE PACKET, GET YOUR DRUG TEST, BACKGROUND CHECK AND CREDIT REPORT. IF YOU ARE AN OUTSTANDING CITIZEN YOU WILL HAVE NO PROBLEM.

GOOD LUCK TO EVERYONE OUT THERE BOTH WITH WRI AND THE SHACK.
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#76 UPDATE Employee

I've seen plenty of shady activity tried by carrier reps and stopped it if I could

AUTHOR: Matthew - (U.S.A.)

Ok folks, the big change has happened, and the people in Sam's are gone. Just to let you know, I work in a Sam's, and on our first day as a Radio Shack subsidiary we got 45 new handsets and all sorts of accessories. After having next to nothing to sell for a long time I finally had a decent day (8 act, $90 in acc) I think the people in Sam's can stop complaining now.

To the 'support rep'. A lot of your comments seem directed only at WRI employees. Two things: First, I've seen plenty of shady activity tried by carrier reps and stopped it if I could. Second, sometimes, it's easy to think someone is being shady or underhanded when they do something wrong when in reality, it could just be a lack of training. If you automatically think of disingenous business practises, what does that say about you?

To the reps that are still with WRI. Most of the problems that are mentioned on this report are problems that are caused by poor TM's. TM's have control over pay, training, and all sorts of other issues. I have been a TM in the past, and I worked with TM's who didn't put the necessary effort into the job. This also goes for some of you that say you were fired unfairly. Firing someone is a terrible thing to have to do, but if you worked for a bad TM, then maybe they didn't recognize the severity of what they were doing. If you think you have a good case as to why you were fired unfairly, take it up the line. If you work for a TM like this, document your issues and call the HR line to use the emplyee relations option. Poor field/territory management is really what did the company in. If they fail to see that, then, as much as I want to defend the company as a whole, you really should leave.

At any rate, good luck to all of you still with WRI. And to all of us with SC Kiosk Inc. Christmas is right around the corner, I can't wait for my wallet to get fat.
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#77 UPDATE Employee

IT IS FINALY OVER!!!

AUTHOR: Dave - (U.S.A.)

This is goodby.It couldn't have been any later but it is here none the less. After two years of faithfull service, through management change after change. Through promotion and demotion, pay change after pay change, it is finaly over. I have never worked for a company before where I have had this level of a love , hate relationship.
So much potential, so much squander, of good people, and good asets. In hindsight, I am glad that I resisted the temptation to call up management and cuss them out as I so often felt like doing. Because of my patiance I am now working for a fortune 500 company that has better policy's, benifits such as tuition reimbersment, and CARES ABOUT THERE PEOPLE. The Sam's program has been blessed by this takeover. I do honestly wish the best to the rest of you employees whom are left behind. Make sure you always have a exit plan, and take care of yourselves.

Dave
Los Angeles
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#78 UPDATE EX-employee responds

children

AUTHOR: Sooveryou - (U.S.A.)

to:CEO, Wireless Retail inc.

Sean - Chandler, Arizona
U.S.A.

sounds like sean "tide a couple on" before writing his reply

well the point was made. only a grade school bully would respond like that.it dont take much skoolin to act that way.

I saw this coming everyone laughed in disbelief.lies come so e-z to y'all at the top.evern now you lie to youself and dont even know it.look at all the people you cheated, lied to, stuck with the bill, layed off, and fired falsely over the at&t thing.
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#79 Consumer Comment

Indirect Agents - WRI and Shack, I've witnessed the shady relationship between dealers and core providers

AUTHOR: Minh - (U.S.A.)

As a former employee of a direct company, I've witnessed the shady relationship between dealers and core providers. It seems to me that the dealers need to succeed and will do almost anything. I've supported both companies as their contact. The only way I would win any share in sales is to bring food to the table (literally) or offer incentives beyond budget. If I can't fill their stomachs, then no sales share for me. No free phones, then no sales share for me. Mike Williams, who at one point managed the Burnsville MN location, complained how hard it was to allocate enough phones, and his people were "anxiously wanting to sell the top-line carrier". Turns out he never wanted to order any phones at all...all at his discretion. No wonder this mindset of deceitf is running rampant at WRI. BUT...when team meetings or training sessions are scheduled, the whole district shows up knowing dinner is catered and company signature products were present. No integrity whatsoever.
It is not surprising to see all the complaints and treatment of customers. Today's customers deal with experience and both these companies have no idea how consumers act. When you provide a service, you need to back it up. If there is a misunderstanding, or there's a lack of clarity, as an agent/business you have to take your end of the responsibility. Sure mistakes happen, both provider and consumer.

Companies such as these are blood-sucking leeches and can't stand on their own. If they were to do business the right way, they wouldn't survive. So how else is revenue giong to be generated? Loop holes and no disclosure. Look at the employees! When you walk in to the Shack or WRI, check out the grooming and outfit. It's like a freakin' carnival that's traveling through town. These companies have no standards. Sell at all cost! Big commissions! (What a farce...)

Hey Sean CEO, start your own wireless company from the ground up. Be professional like you should be. For a "CEO", you have no clue. If it were not for the carriers, you'd be baggin' grocery at the local Safeway...or whatever it is in AZ. Come on, get real. Be a true leader.
Sam's Club...Radio Shack...same philosophy.

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#80 Consumer Comment

Indirect Agents - WRI and Shack

AUTHOR: Minh - (U.S.A.)

As a former employee of a direct company, I've witnessed the shady relationship between dealers and core providers. It seems to me that the dealers need to succeed and will do almost anything. I've supported both companies as their contact. The only way I would win any share in sales is to bring food to the table (literally) or offer incentives beyond budget.

If I can't fill their stomachs, then no sales share for me. No free phones, then no sales share for me. Mike Williams, who at one point managed the Burnsville MN location, complained how hard it was to allocate enough phones, and his people were "anxiously wanting to sell the top-line carrier".

Turns out he never wanted to order any phones at all...all at his discretion. No wonder this mindset of deceitf is running rampant at WRI. BUT...when team meetings or training sessions are scheduled, the whole district shows up knowing dinner is catered and company signature products were present. No integrity whatsoever.
It is not surprising to see all the complaints and treatment of customers. Today's customers deal with experience and both these companies have no idea how consumers act. When you provide a service, you need to back it up. If there is a misunderstanding, or there's a lack of clarity, as an agent/business you have to take your end of the responsibility. Sure mistakes happen, both provider and consumer.

Companies such as these are blood-sucking leeches and can't stand on their own. If they were to do business the right way, they wouldn't survive. So how else is revenue giong to be generated? Loop holes and no disclosure. Look at the employees! When you walk in to the Shack or WRI, check out the grooming and outfit. It's like a freakin' carnival that's traveling through town. These companies have no standards. Sell at all cost! Big commissions! (What a farce...)

Hey Sean CEO, start your own wireless company from the ground up. Be professional like you should be. For a "CEO", you have no clue. If it were not for the carriers, you'd be baggin' grocery at the local Safeway...or whatever it is in AZ. Come on, get real. Be a true leader.
Sam's Club...Radio Shack...same philosophy.

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#81 UPDATE Employee

Know your facts first

AUTHOR: Michael - (U.S.A.)

The CEO of the company is Dan McMahan, not Sean. I seriously doubt that Dan would come on here with an alias to check up the complaints here. My name is my name, no alias. Not afraid to use my real name because I will only state on here what I know and can back up. If it is a bad comment on Scott Tibbetts or a good one on Pat Canada, no problem. I have been with the company almost 4 years. Two other reps have been here for a little over 4 and almost 5 years.

Our TM has been here for 6 years. Not sure what that says about our market here in Topeka. I have been through the good times (in a Sam's) and the bad (in a Walmart). I recognize some of the complaints people have on here and know that they are legit.

There was a tremendous amount of fraud in the KC market just about 2 years ago. I did not like the KC TM but have to admit that he cleaned up the market. Funny thing was that he got sent to CO to open more stores earlier this year. My TM has taken care of us very well. I have had payroll issues before but had them fixed quickly by either Melissa R or Michelle in the regional office. I was livid when they switched the first check in July to hours only and fired off an email to Scott T.

Boy did I get some responses after that. I have never had an HR issue that was not fixed or explained to me. I knew exactly who to call and what to say to get it fixed. There have only been a few times that I thought I was not paid correctly, and more times that corporate goofed and paid me more. I know what I sell, what is returned, and what I get paid for. That is my responsibility to keep my paperwork up to date and verified. It is my money and I want it when it is due.

Now, I am the only store left in my market. Who will be the TM? Not sure as he is now gone. The DM went to RS. Even the RM went to RS. It is a new day for WRI and the people that are left need to make the most of it.

Like "Sean the CEO" said, there are other wireless companies out there to work for. I can always go somewhere else if it gets worse.
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#82 UPDATE Employee

confused big august commision check

AUTHOR: Mary - (U.S.A.)

Does anyone know why I received a paycheck for October 1st? It wasn't supposed to be till next friday, and now im worried the company is going to screw me out of my big august commision check
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#83 UPDATE EX-employee responds

THE SHACK IS HERE

AUTHOR: El - (U.S.A.)

WELCOME RADIO SHACK GOOD BYE WRI

HEY HAS ANYONE CHECKED OUT THE COMMISSION REPORTS??????? WE DID HERE IN MI AND EVERYTHING IS REALLY MESSED UP. EVERY SALE IS SHOWING A REFUND. AS FOR THE PAYCHECK REPORTS, EVERYTHING IS SHOWING 00.00
SO DO YOU THINK WRI WILL END UP PAYING US THE MONEY THEY OWE?? IE: AUGUST AND SEPT COMMISSIONS
AND THE LAST WEEK WE ALL WORKED???
ANYONE HAVE ANY ANSWERS OUT THERE????
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#84 UPDATE EX-employee responds

THE SHACK IS HERE

AUTHOR: El - (U.S.A.)

WELCOME RADIO SHACK GOOD BYE WRI

HEY HAS ANYONE CHECKED OUT THE COMMISSION REPORTS??????? WE DID HERE IN MI AND EVERYTHING IS REALLY MESSED UP. EVERY SALE IS SHOWING A REFUND. AS FOR THE PAYCHECK REPORTS, EVERYTHING IS SHOWING 00.00
SO DO YOU THINK WRI WILL END UP PAYING US THE MONEY THEY OWE?? IE: AUGUST AND SEPT COMMISSIONS
AND THE LAST WEEK WE ALL WORKED???
ANYONE HAVE ANY ANSWERS OUT THERE????
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#85 UPDATE EX-employee responds

THE SHACK IS HERE

AUTHOR: El - (U.S.A.)

WELCOME RADIO SHACK GOOD BYE WRI

HEY HAS ANYONE CHECKED OUT THE COMMISSION REPORTS??????? WE DID HERE IN MI AND EVERYTHING IS REALLY MESSED UP. EVERY SALE IS SHOWING A REFUND. AS FOR THE PAYCHECK REPORTS, EVERYTHING IS SHOWING 00.00
SO DO YOU THINK WRI WILL END UP PAYING US THE MONEY THEY OWE?? IE: AUGUST AND SEPT COMMISSIONS
AND THE LAST WEEK WE ALL WORKED???
ANYONE HAVE ANY ANSWERS OUT THERE????
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#86 UPDATE EX-employee responds

THE SHACK IS HERE

AUTHOR: El - (U.S.A.)

WELCOME RADIO SHACK GOOD BYE WRI

HEY HAS ANYONE CHECKED OUT THE COMMISSION REPORTS??????? WE DID HERE IN MI AND EVERYTHING IS REALLY MESSED UP. EVERY SALE IS SHOWING A REFUND. AS FOR THE PAYCHECK REPORTS, EVERYTHING IS SHOWING 00.00
SO DO YOU THINK WRI WILL END UP PAYING US THE MONEY THEY OWE?? IE: AUGUST AND SEPT COMMISSIONS
AND THE LAST WEEK WE ALL WORKED???
ANYONE HAVE ANY ANSWERS OUT THERE????
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#87 UPDATE Employee

RADIIO SHACK WILL BE ANNOUNCED TODAY

AUTHOR: EL - (U.S.A.)

I GUESS TODAY THE ANNOUNCEMENT COMES ABOUT THE SHACK.

MIKE FROM BLING BLING, FROM WHAT I HEAR DENNIS IS NOT PART OF THE SHACK, THEY DIDN'T WANT HIM. HE WILL STAY WITH WRI WHICH WILL STILL BE IN WALMARTS AND KMARTS.

I KIND OF FEEL FOR HIM, HE JUST TRANSFERRED HERE FROM PA, JUST MOVED IN AUGUST, NOT TO BE OUT OF THE BUY OUT, BUT THE SHACK MUST KNOW WHAT THEY ARE DOING.

WE ARE GETTING INVENTORY ON FRI, I CAN'T WAIT THIS WILL BE SO EXCITING.

I MUST AGREE WITH THE GUY WHO SAID WRI WAS GREAT TO WORK FOR BEFORE THINGS FELL APART. I USE TO HAVE SUCH FUN AT WORK, AN MY FM WAS SO MOTIVATED, IT WAS A GOOD JOB. I'M GLAD THINGS ARE CHANGING.
SO LET'S SELL SELL SELL!!!!!!!!!!!!!!!
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#88 UPDATE Employee

to Sean CEO

AUTHOR: El - (U.S.A.)

SEAN
I CANNOT BELIEVE THE LANGUAGE YOU USED. YOU ARE SUPPOSED TO BE A CEO OF THIS COMPANY. HOW DO YOU EVER EXPECT TO GAIN OR GET ANY RESPECT USING THE WORDS YOU USED. WHAT HAPPENED TO BEING A ROLE MODEL FOR WRI. SOMEONE IN YOUR POSITION, IF YOU REALLY ARE IN THIS POSITION, KNOWS YOU DON'T TALK LIKE THAT TO EMPLOYEES, NO MATTER WHAT!!!

BY DOING SO YOU JUST SHOWED CONSUMERS AND THOSE OF US WHO STUCK IT OUT WITH WRI, JUST HOW DISREPECTFUL THE UPPER LEVEL OF THIS COMPANY IS. I AM DISGUSTED BY YOUR ACTIONS. THIS IS A PUBLIC WEB SITE, DID YOU FORGET THAT YOU ARE ON THE INTERNET, AND NOT IN THE BAR?????

AS AN EMPLOYEE OF WRI, UNTIL TOMORROW, I EXPECT AN APOLOGY FROM YOU FOR YOUR UNJUST ACTIONS. SO PULL UP YOUR BOOT STRAPS, BE A MAN, AND DO THE RIGHT THING.
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#89 UPDATE Employee

CSR

AUTHOR: Matthew - (U.S.A.)

Jerimiah, please relax. Let me let you know how it works, your TM is in charge of paying you your overtime along with your regular hourly pay. If he deliberatly removes your overtime, then you don't get your money. Now, I don't know this TM, and it sounds like he no longer works for the company, but what you need to do is either go to the WI board of labor, or through small claims court.

WRI must pay you the money that you are owed as long as you have the Kronos prinouts. Without those you may have a more difficult time proving your case.

What you need to understand, though, is that this is a problem caused by a corrupt TM. Your first course of action should have been to use the open door policy. If you say it doesn't work call me, and I'll find out specifics on how to help you.

To the folks in MI, I really understand the inventory issues. They're bad for us, too. We do have a few more phones than you. I don't know why, but it really is tough all over.

As far as the Dan Cochenour, and CJ Drakakis comments. Cochenour was fired because he was the highest paid DM/AM and his district was consistantly in the bottom third in every catagory of sales. It was common knowledge that CJ was going to leave and go to T-Mobile. Instead of him giving a two week notice, he was asked to leave immediatly.

A lot of times, when you get wronged, all of us tend to blindly blame everything and everyone. Usually, if you step back and think about the whole situation. You'll have a clearer picture of what you need to do.
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#90 UPDATE Employee

Cingular and Moto Contest

AUTHOR: M - (U.S.A.)

Yea there was a contest for all cingular employees including WRI employees... For every Moto v220 you get a point and for every v400 you get 2 points... Well here in NY only about 6 people know about it(seriously) and after you get 30 points Moto sends you a V551 (free), 40 points a bluetooth headset and the v551...

But if you were to get 50 Points (like i did) you get the brand new Motorola Razr V3 http://www.motorola.com/mdirect/hellomoto/experience/v3/flash/default.shtml?flash=true ...

This phone is going from $700 to $1000 on ebay!! And all the TM should know about it... i know in my market that nobody except me and 5 other people half way across the state even know about it and are doing it...!!! And the UPS guy coming to your store...he must have been a newbie because we still use FedEx
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#91 UPDATE Employee

Sam's Club WRI'S bought by....

AUTHOR: M - (U.S.A.)

I'VE just heard as of 9/27/2004 that all Sam's WRI are going to be boughten by Radio Shack on 10/1/2004??? Supposedly paying for the company to get out of $100 million in debt and a little cash in the pockets...so that we can have inventory...also there might be store managers at each store now and a regional manager...also the pay scale might change instead of the draw system...and finally WRI will be leasing ONE POINT system from RADIO SHACK because they bought that also in the deal and a couple other thins!!!
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#92 UPDATE Employee

Down goes WRI!

AUTHOR: Rick - (U.S.A.)

I am here to confimr that WRI has sold off its Sam's Club division to Radio Shack and this will be effective as of October 1st. Yes, this is like placing an ad for selling a "slightly used" Corvette and someone only buying the engine.

The rest is pretty to look at...but is unable to go anywhere. Those who were taken under the wings of Radio Shack should feel blessed. For all the other suckers (aka employees), I ask for them to jump ship from this Titantic or find themselves submerged in an icy unemployment grave.

I learned of this as of yesterday, 9/27/04. Radio Shack as bought the Sam's Clubs and the NDC (shipping).

All employees that are on Sam's side will have the same amount of pay, those with the remaining portion of WRI will go back to $20 a phone plus regular hourly wages of $6.50 to $8.50 dependant upon whether you are a supervisor.

WRI will be implementing Store Managers that will head up 2 stores each. Everything for the Radio Shack side will remain the same until the end of the year...except for the addition of a gross amount of inventory that will flood your shelves quickly.
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#93 REBUTTAL Owner of company

WRI Arizona Responds! Were not in f*cking Grade School anymore... IF YOU DONT LIKE IT THAN GET THE F*CK OUT OF THE COMPANY.

AUTHOR: Sean - (U.S.A.)

It's amazing to me of how many people that work for this company and write on here to b***h and complain about everything. I've read on here about how you claim WRI ripped you off, cheated you out of money, lack of inventory etc etc. If you all focused more on the positives than the negatives, you would making more money and not be worring about these issues.

Were not in f**king Grade School anymore, this whinning is utterlly pathetic. IF YOU DONT LIKE IT THAN GET THE f**k OUT OF THE COMPANY. WRI IS NOT THE ONLY WIRELESS COMPANY IN THE f**kING WORLD. Right?

There are people out there right now making tons of money selling cell phones, mabye you all are mad because you can't sell unless your mommas there to hold your little hand. Since your all a bunch of little girls, mabye you should apply for the girl scouts and sell cookies outside of Walmarts.

Mabye if you spent more time talking to customers, rather then spend your time on here to b***h, you'd actually sell something. Sure mabye you only have 5 phones, SELL EM THEN. Thats a potential $325 bucks in your pocket.
This Radio Shack deal is going to be a blessing for this company, and the accessory/phone issues should be a thing of the past.

In closing, No one is perfect, same goes with companys. To Err is human, and sure Wireless Retail hasn't had excactly the best leadership for awhile. Hopefully it can learn from its mistakes and not repeat them.

CEO, Wireless Retail inc.
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#94 UPDATE Employee

SOMETHING'S GOING DOWN TODAY

AUTHOR: El - (U.S.A.)

HEY ALL YOU WRI EMPLOYEES, SOMETHING BIG IS GOING DOWN TODAY. MY TM IS ON A CONFERENCE CALL AS I WRITE. SO WE SHOULD ALL KNOW WHERE WE STAND BY THE END OF TODAY. WILL IT BE RADIO SHACK????????

IF YOU GO ON POS FOR CINGULAR AND GO TO THE SALES PORTAL, THERE IS NO NEWS ABOUT WRI ON THERE. ONLY THE SAME OLD SAME OLD....INVENTORY CONTINUES TO BE TIGHT...SOME CONTEST WRI APPROVED WITH MOTO AND WRI. HEY HAS ANYONE HEARD OF THIS CONTEST???? BY THE WAY IT ENDS ON OCT 7TH.

WELL WE HAVEN'T HEARD OF IT HERE IN MY MARKET. CAN'T EVEN PUT A SALE INTO POS, CAUSE THERE ARE NO MODEL NUMBERS UNDER NOKIA FOR TMOBILE, TRIED TO DO A MANUAL WRI AND NO ONE ANSWERS THE PHONE IN AZ.

UPS STOPS BY AND WANTS TO PICK UP, HEY DUDE WE HAVEN'T USED UPS SINCE JULY, BUT NO ONE FROM CORPORATE HAS TOLD UPS.

ANYONE ELSE KNOW ANYTHING?????
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#95 UPDATE EX-employee responds

I KNEW IT WAS OVER WHEN THEY FIRED HARRIS BERNSTEIN

AUTHOR: JOHN - (U.S.A.)

For the first time in a loooog time they hired a great person as the Regional Mgr Northeast, Harris Bernstein. Here was a person who was generally concerned about "His People,the company and fixing the issues" They fired him because of a personal issue with the VP of sales Scott Tibbets.

I have worked for this company for 4 years and have never seen a more worthless person then Scott Tibbets well, maybe Mike Protono. Everytime we were on confrence calls Harris would tell them the issues and reccomend solutions but to no avail.

These Executives are "Yes Men" and afraid of their jobs. Harris was a breath of fresh air, always fighting for "our share". The West has always been treated like the golden child while the East was always the stepchild. Scott Tibbets and Mike protono have no clue how to run a business much less motivate and be creative.

Put someone in Tibbets spot who will actually "respond" to the issues, solve problems and will get off his a*s to see the "real world issues" that you can't see by sitting on your a*s in corporate. Firing Harris was used as a message to all of us, shut up don't tell us the problems,stop being creative just do as your told and you can collect a paycheck.

Harris should have had Tibbets's job. I have worked here a loong time and I have to say that working for Harris was a wonderful experience, he was always showing us new ways of approaching issues was always there to lend a helping hand. Wireless Retail didn't deserve him. I wish him the best of luck in his new found freedom. Harris if you read this, thanks for all that you did for me and the team.
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#96 UPDATE Employee

CSR: Matthew from Crystal Lake... let people know whats really going on ...Dan Cochenour got fired so did CJ

AUTHOR: John - (U.S.A.)

Matthew from Crystal Lake you obviously haven't had any problems with inventory but we all know, being we are WRI employees, all of the TM's suck my guess is that you have inventory and get the job done yourself and you TM just sits at home and lets you calls go straight to voicemail.

At least let people know whats really going on I'm sure your situation is in some ways the same as ours I mean come on the TM's and AM's all suck and you cant tell me that we're wrong either

I mean come on Dan Cochenour got fired so did CJ so what does that tell you up there in Chicago someones doing something wrong right.
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#97 UPDATE EX-employee responds

Wow, we really have some brain winners in here. I still need to get my money and I can still warn others about this fraudulent company

AUTHOR: Jeremiah - (U.S.A.)

Fillout reconciliation sheets?????Duhhhhhh!!!! You really do not think we have possibly done that? Maybe we should call that Sams club so Mr. Know it all can tell us how to fill them out? I guess we did not use the secret code ink or something. Who does this guy think he is? I can tell you he is a TM now. He thinks like one. Thinks he is on top of the world. He also says you can use the open door policy. Really, thats funny. Your smoking to much bat crap! The people I know that have used that open door policy were forced out of the company. That is a fact. You say call the HR department? Well it seems like some coworkers and I called in numerous times and Jose never returns phone calls. You also tell us how to sell. Funny, Funny. My Coworkers and I have never had a problem selling. We all have broke past records. Now you want to tell us how a commission sales job is stressful on some people? What are you a phsycology major now? You think we do not know that? You also Crack me up about the Firing part. I have know a few part time workers that were fired without one written or verbal warning. One for not selling enough Hepp and accessories.

I also laugh at the few of you that state if you hate the company so much why are you still working and complaining? Well I do not work for the Compnay anymore but I still need to get my money and I can still warn others about this fraudulent company. The other people thatstill work at Wireless Retail who have complained still have a right to work. With the job economy the way it is they still need the money. They still make decent money. The point is they are being defrauded and want the money that they earned.The company has the obligation to give them that money. One guy on here states how many hours the sales poeple work? Well I worked around 60 to 70 hours a week. Guess what? I was never paid one bit of overtime! I know for a fact that my former TM/FM reads this site. Don' you Jake! He does not even have the odacity to come on here and to explain himself why he defrauded me and my coworkers. The overtime was on him! He never reported it to the company to protect his own butt! Guess what, I made a copy of all the files on the computer before I left and had the managers at Walmart verify it. Good luck defending yourself.

Then we have a guy on here statin thatthe peple in WI must have a lot of spare time on thier hands. What do you want us to shut up so your company does not go under? Do you not like all these true statements about your comapny? All of you TM's out thier should not be rebuttling with stupid comments but calling in to corporate office to have this taken care of so the company does dot get dragged in the dirt further. You think we like doing this? This is are last resort. Do you really think we want to spend thousands of dollars taking Wireless Retail to court? If I was Wireless Retail I would take care of these problems because you brand/image is going down. People on the street that here Wireless Retail frown.

Enough with the stupid junk you TM's keep writing in. The employee's and Former Employees just want their regular pay, Vacation pay, Wrap points, and respect!

The next thig we will do isgo to the Sam's Club,Walmart,Radio Shack and others stores and start complaining. How would Wireless Retail like that! Take care of your employee's and stop threating them!
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#98 UPDATE EX-employee responds

Here is some more info.

AUTHOR: Joe - (U.S.A.)

Ok Matt Gage did not leave to go to Western Wireless, he nows is running his own buisness. There is a ton of not so good things goin on at the top of WRI. Most of your TM and AM dont no all of what is going on at the top, so try not to bkame them they are also ponds in the game. If you have questions go directly to your regional. If the radioshak deal goes threw it will not be for the whole company just some of the contracts. All of you that are still there please watch yourself. WRI was agreat company in its time and indirect dealers are not the problem at all remember this is just one company. Look back at the old days of WRI and you can see the giant that took a very wrong tern.
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#99 UPDATE Employee

Time on my hands in MI... because we have no inventory.

AUTHOR: El - (U.S.A.)

Hey Matthew just like WI us reps in MI also have alot of time on our hands, because we have no inventory. I can't believe no one from WRI has addressed this issue. Don't you just love the slogan on the web page, "The best phone you have is the one in your cabinet."

Isn't that the truth!!! Well we have 5, I guess that's better than 1. Day after day nothing comes in, how can we sell when there is nothing to sell. We use to have phone and accessories, of course the accessories we have never match what we are selling. Any one need a siemans A56 car charger????

Come to MI one store has about 20, and another one has about 25.
You can't do your job and sell when you do not have the product to sell, so get real Matthew.
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#100 UPDATE Employee

CSR the burden of proof still lies with the customer to prove they were not explained the contract

AUTHOR: Matthew - (U.S.A.)

There seems to be alot of resentment out there for this company. Let me make a few quick points. To the person who said the were taking a business law course, and stated that the sales rep needs to explain the points of a contract to a customer, you're right. The problem is that the burden of proof still lies with the customer to prove they were not explained the contract.

To the person who said they were fired over the HEPP issue. In my two plus years in this company as a CSR, AFM, FM, and TM, I've noticed that people don't just get fired for one issue. As is the case in most companies, there's a long drawn out process that involves you commiting multiple infractions before you can be terminated. Granted, there are very serious infractions that can result in you being terminated immediatly, but only you know what you did.

To those who said that WRI is shorting you on your check. Call the Crystal Lake Sams and I'll explain the commission report, how to read it, and the reconciliation process. It is also listed at the store web page.

To the person who said that you are encourged to participate in fraud. If that's the case it is your responibility to utilize the open door policy (anonymously if necessary) and report those who encourage such activity. Don't complain about it if you stay silent. You are just as guilty as them. The number for HR is on the store web page. There is an option for employee relations issues.

To those of you who complain about pay, as a CSR I earned 42K my first full year working for WRI. I work in a mid range store (120-140 acts a month), and I sell as many products as I can. The trick is you have to actually work. In the hotel trainings you mentioned, we were trained on how to approach customers, and get them interested in buying a phone.

One thing to remember is that this is a commission job. There is stress to sell. If you aren't used to it, it can be a lot to handle. If you're constantly frustrated with your lack of sales, then maybe you're in the wrong job.

PS You folks in WI sure have a lot of time on your hands.
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#101 UPDATE EX-employee responds

Want your WRAP's?

AUTHOR: L.D. - (U.S.A.)

I am an ex employee that has been paid for my WRAP's. I filed a small claims case against WRI for my WRAP's Points. I did well on my payout. Sue the hell out of them. It cost me $28 bucks to file the claim and once you win they have to pay that back on your court cost as well. If you want to b***h about not getting paid then don't look for a lot of action. If you want your money then get yourself to the court house and file a claim against them. Even if you loose who cares it only cost you $28.00 bucks. I had 600 wraps points and got $225.00. It took 15 minutes in court and I walked out winning. Good Luck to all the current and ex employees on getting your WRAP's Points. If you keep buying into the crap that they are working on it you are stupid. They are working on saving their asses not yours. Sue! Sue! Sue!
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#102 UPDATE EX-employee responds

Want your WRAP's?

AUTHOR: L.D. - (U.S.A.)

I am an ex employee that has been paid for my WRAP's. I filed a small claims case against WRI for my WRAP's Points. I did well on my payout. Sue the hell out of them. It cost me $28 bucks to file the claim and once you win they have to pay that back on your court cost as well. If you want to b***h about not getting paid then don't look for a lot of action. If you want your money then get yourself to the court house and file a claim against them. Even if you loose who cares it only cost you $28.00 bucks. I had 600 wraps points and got $225.00. It took 15 minutes in court and I walked out winning. Good Luck to all the current and ex employees on getting your WRAP's Points. If you keep buying into the crap that they are working on it you are stupid. They are working on saving their asses not yours. Sue! Sue! Sue!
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#103 UPDATE EX-employee responds

Want your WRAP's?

AUTHOR: L.D. - (U.S.A.)

I am an ex employee that has been paid for my WRAP's. I filed a small claims case against WRI for my WRAP's Points. I did well on my payout. Sue the hell out of them. It cost me $28 bucks to file the claim and once you win they have to pay that back on your court cost as well. If you want to b***h about not getting paid then don't look for a lot of action. If you want your money then get yourself to the court house and file a claim against them. Even if you loose who cares it only cost you $28.00 bucks. I had 600 wraps points and got $225.00. It took 15 minutes in court and I walked out winning. Good Luck to all the current and ex employees on getting your WRAP's Points. If you keep buying into the crap that they are working on it you are stupid. They are working on saving their asses not yours. Sue! Sue! Sue!
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#104 UPDATE Employee

Reponse to Mike in WI

AUTHOR: Mike - (U.S.A.)

Mike,

Give me a Break. Its the training, i agree with you that the TM's and AM's should make more money, but come one now. WE ARE THE ONES ON THE FLOOR, we are the ones who make them there money with out us they are nothing, and you know what, i do realize that this is an "At-Will" company. but hell, most of all of Michigan have quit due to this non-sence. and you know what when Radio Shack buys out this company, I have a feeling that the AM's and TM will be lowered to Sales, and you know what, they will quit bc they know what kind of a sh*t job this is.

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#105 UPDATE EX-employee responds

In response to Michael, Your employment is 'at will'-meaning the company can fire you at any time without any reason

AUTHOR: Mike - (U.S.A.)

Don't you understand that this is how all businesses are run? All top employees make way more money than the people working 'in the trenches'. It will be like this where ever you go. It should be your goal to work up in your career to a point where you can make that amount of money. Regardless of what you think about your TM or AM, you need to respect that they are in a position of power. Your job depends on them. Your employment is 'at will'-meaning the company can fire you at any time without any reason. You signed a document when you were hired which stated this, so if you want to bring a lawsuit if you are fired, then you have no case as you were aware of this clause when hired.

How many hours a week do you reps work? Probably not more than 40. If you were a TM or AM you would work everyday, all day. You cannot call in sick, you cannot make up b/s excuses about not coming to work. You cannot change your availability. You are available 100% of the time your stores are open and then some. Your TM and AM has to put up with all of your bull s**t. Have some respect for those working with you. If you want to be successful, learn from your managers and take that knowledge and make yourself better. No matter how bad a business person someone is, you can always learn from them.
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#106 UPDATE Employee

YOU ALL AR FULL OF IT

AUTHOR: J - (U.S.A.)

WHO CARES ABOUT WRI RIGHT? WHY DID ALL YOU IDIOTS SEND YOUR RESUMES IN AND KISS MY a*s. OH PLEASE MR GIVE ME A JOB LET ME KISS YOR a*s MR BOSS . HMM ALL OF YOU WERE PHONE SCREENED I GUESS THE SCREENING PROCESS HAS TO BE TOUGHER TO PROTECT THE COMPANY FROM EX LOSER EMPLOYEESS HA HA HA YOUR FIRED BITCHES. AS FOR THE PERVERT JAKE HA WE LIKE HIRING REAL MEN WHO CAN DOINK LITTLE 17 OR 7 YEAR OLD GIRLIES UP THE BUTT. MAYBE I'LL SEND JAKEOVER TO YOUR HOUSE TO BOINK YOU SISTER AND DAD HA HA HA HE'S COMING i AM THE JAKESTER. bY THE WAY i HAVE A 10 INCH TERROR d**k WAITING FOR YOUR MOMS AND TABITHA. HA HA HA ARGH OH TABITHA YUMMY IN MY TUMMY. oH PHILS MOM OH YES DENNIS MCELROY I LOVE YOUR FAT JUICY SPINCHTER. HIS IS FUN RIGHT. WRI IS NEVER GOING DOWN WERE JUST TRYING TO SAVE MONEY. SEE YINES AT WORK SUCKAS
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#107 UPDATE Employee

Robert - Vadnaid Heights, Minnesota

AUTHOR: Michael - (U.S.A.)

Robert,

Are you a manager yet for this company, I would love to know, because, if you sell that many phones, and you are not a manager, all you are doing is taking it up the as*. This company don't give a sh-t about you, come on. Once this comnpany goes under, You'll get a little pink slip that says, Thank You for being a sucker.

yeah Granted you love the job and you know what, that is ok. but you have to under stand they dont care about s**t you do, all they care about is the commission they make on you!!! Welcome to the world of reality
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#108 UPDATE Employee

Manager's should also be put on this draw bs, too

AUTHOR: Michael - (U.S.A.)

Ok, so when WRI does go under, what will happen to all the VP's and everyone at the corporate office? will we need TM's or AM's when Radio Shack does buy us out?

Hell, everyone should have a walk out of this company, that out to wake there assess up, and when you said that the managers don't get the charge backs, what the fu-k is up with that? we are the ones who make the sale, we are the ones one pay our AM's and TM's with out us, they would be fuc-ed.

I feel that the Manager's should also be put on this draw bs, becuase then they will see what it is like to live with fear about your Pay.

Denis, he is our AM, he makes 125k per year, that is 125k that we made him and when we get a charge back, he probably sits at home, and eats while he watches our money down down the tube.
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#109 UPDATE Employee

Radio Shack Deal lets get Denis McElroy Fired!!

AUTHOR: Mike - (U.S.A.)

Hey Guys!!!! I work for Wireless Retail In the Michigan District, and I got new today, that Radio Shack is buy Wireless Retail.

Has anyone else heard about this? Good we can finally see that FAT F*ck Denis McElroy Fired!!
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#110 UPDATE EX-employee responds

More info about WRI

AUTHOR: Don - (U.S.A.)

Well. I worked for WRI for a roughly a year.
I went through a lot of FM's and AFM's. or TM's now..

I worked in the Green Bay Menards store.
Then I transfered down to the Appleton Stores.
I worked at the menards there. Appleton East and West and sometimes sams club. Under Chris CUnninghima.

Before having him for an TM/FM I had Sam Awad.

I liked working for the company. Sam Awad trasfered from the Minnesota market. Very good FM. But i learned a lot from the company. I was looking to get moved to be a TM before i quit. Our DM was Tae Kang.

Well. Yea i still am owed wraps points too. so lawsuit.. I'd be happy to get into on that one.
Back pay i was always payed.

But i always heard they owed all the cellular companies money for phones.

We NEVER had inventory.. ever. It sucked.

I don't relaly have much to complain about. Just adding my 2 cents. I liked the company. Until they started to fall apart. I almost trasnfered to the CHicago area for a sam's club job. But screw that. To many hours. But after my old FM Sam awad left. i decided i probably should too. He quit. "i think" i was really good friends with him when he trasnfered to WI-N market.


But yea that's all i got.
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#111 UPDATE EX-employee responds

one more thing too.....

AUTHOR: Phil - (U.S.A.)

i went to best buy out here and it was still wri, and uh, sorry guys, but verizon sucks, and thats why they are gone. We hated them, we didn't sell them, on purpose. If you haven't noticed, Verizon treats their indirect sales reps, like crap.

And its been that way with other places ive worked as well. They just don't like us, they don't stock us, they just plain hate us. They dropped their specialized indirect call center, they dropped commissions to sales reps over the years considerably. they hire more regular employees and pay them enough steadily to make em happy, all the mean while raping people on price of phones and rate plans with analog coverage that costs them 69. cents a minute. yeah thanks how bout now. hi cingular :) hi sprint :) hi t mobile ;)

imagine that and i even managed to fit a cdma carrier in there that i can stand. all hail the sprint Gods of passing people on credit. muahaha. kay im really going to bed now take that take that take THAT.
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#112 UPDATE EX-employee responds

that this company is very unethical in many ways

AUTHOR: X - (U.S.A.)

I would have to say that this company is very unethical in many ways. I would also agree with what mike said that if you dont like it leave.

I would like to add that I had a great sales record with WRI and I made a good amount of money, however I made much less than what I should have, because of false chargebacks and mysterios missing paperwork and so on.. The reason that I stayes so long is I made to much to leave, but like I said it was less than what I was supposed to make due to WRI RIP OFF paychecks. I had to check comm reports daily to make sure that my comm's got proccessed.

I finally said the hell with it and quit. I now make less money and am a much happier person now that I dont have to be pissed due to lost wages for bunk reasons.

For the TMs I would say that they to have a tough job to have to lie to us and cover for the company. And with some people saying dont complain to TMs we had to to get our word up the ladder. I will say that the TMs or FMs whatever should just tell it how it is let your reps know what you have to deal with and maybe they will give you a break DONT LIE ANY MORE.

FOR THE EXECUTIVES GIVE EXPLENATION FOR YOURSELF ON HERE PROTECT WHAT IS TRUE AND TELL US YOUR THOUGHTS. WE ALL WANT TO KNOW.
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#113 UPDATE EX-employee responds

that this company is very unethical in many ways

AUTHOR: X - (U.S.A.)

I would have to say that this company is very unethical in many ways. I would also agree with what mike said that if you dont like it leave.

I would like to add that I had a great sales record with WRI and I made a good amount of money, however I made much less than what I should have, because of false chargebacks and mysterios missing paperwork and so on.. The reason that I stayes so long is I made to much to leave, but like I said it was less than what I was supposed to make due to WRI RIP OFF paychecks. I had to check comm reports daily to make sure that my comm's got proccessed.

I finally said the hell with it and quit. I now make less money and am a much happier person now that I dont have to be pissed due to lost wages for bunk reasons.

For the TMs I would say that they to have a tough job to have to lie to us and cover for the company. And with some people saying dont complain to TMs we had to to get our word up the ladder. I will say that the TMs or FMs whatever should just tell it how it is let your reps know what you have to deal with and maybe they will give you a break DONT LIE ANY MORE.

FOR THE EXECUTIVES GIVE EXPLENATION FOR YOURSELF ON HERE PROTECT WHAT IS TRUE AND TELL US YOUR THOUGHTS. WE ALL WANT TO KNOW.
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#114 UPDATE EX-employee responds

that this company is very unethical in many ways

AUTHOR: X - (U.S.A.)

I would have to say that this company is very unethical in many ways. I would also agree with what mike said that if you dont like it leave.

I would like to add that I had a great sales record with WRI and I made a good amount of money, however I made much less than what I should have, because of false chargebacks and mysterios missing paperwork and so on.. The reason that I stayes so long is I made to much to leave, but like I said it was less than what I was supposed to make due to WRI RIP OFF paychecks. I had to check comm reports daily to make sure that my comm's got proccessed.

I finally said the hell with it and quit. I now make less money and am a much happier person now that I dont have to be pissed due to lost wages for bunk reasons.

For the TMs I would say that they to have a tough job to have to lie to us and cover for the company. And with some people saying dont complain to TMs we had to to get our word up the ladder. I will say that the TMs or FMs whatever should just tell it how it is let your reps know what you have to deal with and maybe they will give you a break DONT LIE ANY MORE.

FOR THE EXECUTIVES GIVE EXPLENATION FOR YOURSELF ON HERE PROTECT WHAT IS TRUE AND TELL US YOUR THOUGHTS. WE ALL WANT TO KNOW.
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#115 UPDATE EX-employee responds

that this company is very unethical in many ways

AUTHOR: X - (U.S.A.)

I would have to say that this company is very unethical in many ways. I would also agree with what mike said that if you dont like it leave.

I would like to add that I had a great sales record with WRI and I made a good amount of money, however I made much less than what I should have, because of false chargebacks and mysterios missing paperwork and so on.. The reason that I stayes so long is I made to much to leave, but like I said it was less than what I was supposed to make due to WRI RIP OFF paychecks. I had to check comm reports daily to make sure that my comm's got proccessed.

I finally said the hell with it and quit. I now make less money and am a much happier person now that I dont have to be pissed due to lost wages for bunk reasons.

For the TMs I would say that they to have a tough job to have to lie to us and cover for the company. And with some people saying dont complain to TMs we had to to get our word up the ladder. I will say that the TMs or FMs whatever should just tell it how it is let your reps know what you have to deal with and maybe they will give you a break DONT LIE ANY MORE.

FOR THE EXECUTIVES GIVE EXPLENATION FOR YOURSELF ON HERE PROTECT WHAT IS TRUE AND TELL US YOUR THOUGHTS. WE ALL WANT TO KNOW.
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#116 UPDATE Employee

scared shitless for my paychecks

AUTHOR: Phil - (U.S.A.)

unfortunate... i must say, but after reading all this i really am scared shitless for my paychecks... and my very first months worth of commissions ive already seen what you've all talked about. ive called back my so called "returned, cancelled" and they are still active in the system. my estimated comm went from almost 4 grand to like less than 2, and for my first month that i worked only two weeks of, i was expecting 1400 dollars, and then all of a sudden there was no catagory for "estimated" and only a catagory called "verified" which included about 900 dollars in commission. now im pissed.
and ill be hanging around long enough to create a personal file cabinet and detailed information on sales owed me and not paid, they'll be well documented. it would figure, too good to be true once again. tell you what, ill give em a chance, but if they rape me, ima rape em right back.
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#117 UPDATE EX-employee responds

WRI is a page in my past

AUTHOR: Paul - (U.S.A.)

That's funny that you think I'm a TM. What benefit would I have to gain from making my TM look good? I'm no longer employed by WRI. It seems to me that you get some sort of pleasure by knocking everyone that doesn't agree with you. That's your own problem. Do I like the company that I previously worked for? The answer is no. As for my TM he was a good manager, aside from the fact that he didn't give me a sale. Like I said, I was never told to do anything unethical by him.

And to your surprise, yes I did tell the customers about the $200 cancelation fee, also followed by the words "so be sure to keep your service active for at least 181 days." If you were too scared to mention this to customers fearing that they'd walk, that has to do with your own morals.

I could care less what "Ryan states in Eau Claire" because I don't live up there, nor did I work up there at all. Farthest North I have ever worked was New Berlin.

And lastly, yes I was promised sales for covering shifts, but please explain to me how that is being told to do something unethical. It's definately not unethical on my part. So next time Jeremiah, before you make yourself look like more of an idiot, be sure to read and fully comprehend someone's rebuttle before you lash out. You just seem so ignorant, but that doesn't seem to bother you too much.

Jason, I agree with you 100%. Instead of posting back and forth to eachother, we should be posting useful information to customers, employees and ex-employees alike. Which makes me wonder, how much money did PeoplePC Online give to WRI to cover payroll? Anyone know the answer, because I'm dying to know.

WRI is a page in my past.
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#118 UPDATE EX-employee responds

WRI is a page in my past

AUTHOR: Paul - (U.S.A.)

That's funny that you think I'm a TM. What benefit would I have to gain from making my TM look good? I'm no longer employed by WRI. It seems to me that you get some sort of pleasure by knocking everyone that doesn't agree with you. That's your own problem. Do I like the company that I previously worked for? The answer is no. As for my TM he was a good manager, aside from the fact that he didn't give me a sale. Like I said, I was never told to do anything unethical by him.

And to your surprise, yes I did tell the customers about the $200 cancelation fee, also followed by the words "so be sure to keep your service active for at least 181 days." If you were too scared to mention this to customers fearing that they'd walk, that has to do with your own morals.

I could care less what "Ryan states in Eau Claire" because I don't live up there, nor did I work up there at all. Farthest North I have ever worked was New Berlin.

And lastly, yes I was promised sales for covering shifts, but please explain to me how that is being told to do something unethical. It's definately not unethical on my part. So next time Jeremiah, before you make yourself look like more of an idiot, be sure to read and fully comprehend someone's rebuttle before you lash out. You just seem so ignorant, but that doesn't seem to bother you too much.

Jason, I agree with you 100%. Instead of posting back and forth to eachother, we should be posting useful information to customers, employees and ex-employees alike. Which makes me wonder, how much money did PeoplePC Online give to WRI to cover payroll? Anyone know the answer, because I'm dying to know.

WRI is a page in my past.
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#119 UPDATE EX-employee responds

WRI is a page in my past

AUTHOR: Paul - (U.S.A.)

That's funny that you think I'm a TM. What benefit would I have to gain from making my TM look good? I'm no longer employed by WRI. It seems to me that you get some sort of pleasure by knocking everyone that doesn't agree with you. That's your own problem. Do I like the company that I previously worked for? The answer is no. As for my TM he was a good manager, aside from the fact that he didn't give me a sale. Like I said, I was never told to do anything unethical by him.

And to your surprise, yes I did tell the customers about the $200 cancelation fee, also followed by the words "so be sure to keep your service active for at least 181 days." If you were too scared to mention this to customers fearing that they'd walk, that has to do with your own morals.

I could care less what "Ryan states in Eau Claire" because I don't live up there, nor did I work up there at all. Farthest North I have ever worked was New Berlin.

And lastly, yes I was promised sales for covering shifts, but please explain to me how that is being told to do something unethical. It's definately not unethical on my part. So next time Jeremiah, before you make yourself look like more of an idiot, be sure to read and fully comprehend someone's rebuttle before you lash out. You just seem so ignorant, but that doesn't seem to bother you too much.

Jason, I agree with you 100%. Instead of posting back and forth to eachother, we should be posting useful information to customers, employees and ex-employees alike. Which makes me wonder, how much money did PeoplePC Online give to WRI to cover payroll? Anyone know the answer, because I'm dying to know.

WRI is a page in my past.
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#120 UPDATE EX-employee responds

WRI is a page in my past

AUTHOR: Paul - (U.S.A.)

That's funny that you think I'm a TM. What benefit would I have to gain from making my TM look good? I'm no longer employed by WRI. It seems to me that you get some sort of pleasure by knocking everyone that doesn't agree with you. That's your own problem. Do I like the company that I previously worked for? The answer is no. As for my TM he was a good manager, aside from the fact that he didn't give me a sale. Like I said, I was never told to do anything unethical by him.

And to your surprise, yes I did tell the customers about the $200 cancelation fee, also followed by the words "so be sure to keep your service active for at least 181 days." If you were too scared to mention this to customers fearing that they'd walk, that has to do with your own morals.

I could care less what "Ryan states in Eau Claire" because I don't live up there, nor did I work up there at all. Farthest North I have ever worked was New Berlin.

And lastly, yes I was promised sales for covering shifts, but please explain to me how that is being told to do something unethical. It's definately not unethical on my part. So next time Jeremiah, before you make yourself look like more of an idiot, be sure to read and fully comprehend someone's rebuttle before you lash out. You just seem so ignorant, but that doesn't seem to bother you too much.

Jason, I agree with you 100%. Instead of posting back and forth to eachother, we should be posting useful information to customers, employees and ex-employees alike. Which makes me wonder, how much money did PeoplePC Online give to WRI to cover payroll? Anyone know the answer, because I'm dying to know.

WRI is a page in my past.
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#121 UPDATE EX-employee responds

Say what you will

AUTHOR: Mike - (U.S.A.)

Mike, obviously do not see the true picture. If WRI is expanding then how is it Verizon Wireless, is gone, why is it we are out of the best buys now, or radio shack? Hell yea, that's expanding.

What people above the sales reps need to know that this company is going down hill fast. And lets face it, with all the people that are quitting and new people coming in to fill all the time, how can you sell effectively if you are not properly trained? You can't, can you?

TMs or any AMs you can NOT sugar coat what is going on. The sale reps know that this company is sinking, and I have to believe that once they can find a new job, they're gone! I for one had to wait, but once I had the chance...I left.
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#122 UPDATE EX-employee responds

Employees need to take responsibility

AUTHOR: Mike - (U.S.A.)

In response to Jason's previous posting, I agree that TM need to take responsibility or some of the "blame" for WRI's actions. However, as an employee it is you have a choice to work for whatever company you would like. I have no sympathy for those of you still owrking there who continue to b**ch on a daily basis about how horrible your TMs are.

You need to take responsibility and find a job that you are happy working at. Jason, you should be lucky you have ajob from the things I have read from you. Do you think any other compay would allow you to speak like this on a website. Wait until your regional manager finds out about this, you won't be hear long.

I have been in management for over ten years and I know I would not keep half of the "current" employees sayting things on here around. You have no idea what it is like to manage a company, especially one like WRI which is expanding and changing ever so quickly.

If you talk to the public, you would find most people have complaints about where they work or where they do business. It is human nature to complain. You, however, are in control of your own actions.

To all of the current employees, your opinions have no bearing, it is your own fault for staying with the company. You are in control of your own career path, so leave the company if you are so dissatisfied.

As what was said about exposing WRI to the customers...in case you have forgotten, YOU MAKE MONEY OFF OF THE CUSTOMERS!! Obviously a paycheck is not that important if you are consumed by making accusations about a company that pays you. Everyone feels they are not paid what they are worth, but you get a paycheck just the same.

I challenge all employees to go out into the real world and get management experience and then come back here and complain about their former managers. I know you would have a different perspective once you have been there. It is not as easy as you think. HOw do you know your TM is not taking issues higher up.

You are not a TM, you don't know what it it like. This is business, things are done slowly with upper management involved. Don't repeat stories hat you have heard from other employees or assume that things aren't being done unless you know the specifics and are involved. Why don't you call your TM and voice your concerns in a mature manner rather than resorting to blindside tactics like this.

Finally, if WRI is a fraud, why are you involved in fraulent actions. Even if you are not directly involved, you are indirectly. If a lawsuit where to come, all the lawyer's would have to do is look at his website and find that you employees apparently "knew" of fraudlent acts and continued working for the company.

My point is that everyone making false accusations needs to grow up, and get out of the company now, or stop complaining and deal with it.
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#123 UPDATE Employee

TM's are part of the blame

AUTHOR: Jason - (U.S.A.)

Everybody needs to take responsibility. Being a TM you need to carry a little more responsibilty. Thats why you get paid more. Yeah the executives are most of the blame. TM's need to stick up for their workers. It is the way leadership works. If you have a problem you need to take it to your TM. It is up to your TM to pass it on. If your a TM you can't walk around in your market like you are a little bi-ch. Unless you really want to be one. Nicole even says her TM (Jake) (who is ours too)lies to customers (customer actually wrote this in a rip off on here to) putting phones out in areas with absolutely no coverage then turning his back to let the employees deal with it. What kind of a TM is this? What kind of a TM does not call up a corporate office when one of their employees is missing their vacaton pay or days? He does absolutely nothing. TM's are part of this problem. Why should employees stick up for them? I am sure thier are many good TM's out their but ours really suck.

All of us employees have a common thing and that is Wireless Retail itself is a fraud. We need to stop ripping into each other. Employees are the ones getting screwed. TM's are not. They have a decent paycheck. The last time I looked the definition of a manager is "One who handles, controls, or directs, especially:
One who directs a business or other enterprise.
One who controls resources and expenditures, as of a household.
One who is in charge of the business affairs of an entertainer."

Does this sound like your TM?

It does not sound like ours. (Jake the TM)

All for One; One for All.

The purpose is to expose Wireless Retail for what is for customers to see.
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#124 UPDATE EX-employee responds

Some advice for those still with WRI

AUTHOR: Mike - (U.S.A.)

In an earlier post, Nicole, you stated that your TM was leaving stores uncovered, not giving you phones and was horrible. Now you are backing him up. Do you thing employees would keep there jobs if this was going on. You probably do't know the whole story becaues your TM, like mine, doesn't tell you everything. That is just business, it is the same when i was with WRI and the same where I am now. From what I've read here, you could have had a lot worse situation like some of us here. From what I see, you should be happy that you have an understanding TM that was gave you the chance to explain why you were complaining here. I worked for WRI a while back and left to find a more stable job without commission. I had issues with my TM but I am over that now. As for looking for another job, if you are so dissatisfied, you should find another job instead of feeding into your anger by complaining on here. I speak from experience when I say that you can find another job out there with the sales experience you got. It would be best if you started looking now. Your TM can handle the stores without you as they all do with the extreme turnover. Good luck in your employment search. Just wish you all would consider how it makes the 'higher ups' feel when you backstab them. Do you really expect them to fix things for you when you resort to immature name calling and blaming. how would you feel if some of these things were written about you. I agree with complaining about WRI, but not about specific employees there, they are just trying to make ends met like the rest of us.
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#125 UPDATE EX-employee responds

Paul From Racine WI

AUTHOR: Jeremiah - (U.S.A.)

Paul I believe your a Tm with a fake name on here. You are trying to make the TM look good in your market for your benefit. You say you never did anything unethical? What about what Ryan states in Eau Claire?

You told customers that if thier service even went of for 1 minute that they would be charged $200.00 by Wirless Retail and get it from the Carrier also? Sure.....keep talking. You state he made you drive to get phones saying you would be compensated. You did not. You do not think that is unethical by your TM?

I think your TM has you by the collar. Good Boy---Go fetch.
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#126 UPDATE Employee

Attention "Jason" from Wausau - Blame the Company!

AUTHOR: Nicole - (U.S.A.)

Obviously "Jason" you are pretty bitter at Jake for some reason. Jake is not the one who changed our pay or the reason why we don't have any phones.

I think that you need to quit blaming this whole thing on Jake. Jake is just another pawn to Wireless Retail just like the rest of us. I don't always agree with the way Jake does a lot of what he does, but I will admit that he is a lot better that our previous TM. Jake does his job AND works in several stores when there is no one else.

I am not trying to bash on you, but we are all angry and there is no use getting mad at each other. I would love to walk out on Wireless Retail, but I will not walk out on Jake no matter how much I don't agree with him. I hold a lot of value in my job and to my customers and I will continue to put forth 100% until I do find a better employment opportunity and I suggest you do the same.

And another thing "Jason", use your real name. It doesn't give you any credentials to make one up.
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#127 UPDATE Employee

My TM has never asked me to do anything illegal or unethical

AUTHOR: Paul - (U.S.A.)

I would just like to clarify that when I was promised a sale from my TM, it wasn't for transferring phones from one city to another, it was for covering a store on my day off. Regardless of the reason, I didn't receive the sale.

Also I drive 20 miles to my store and 20 miles home everyday that I work. When I asked for some compensation for my traveling, I was informed that I would be able to get extra hours, but they would count against my draw. What kind of company treats their reps this way? An extra $10 or $20 per pay period would have helped.

I felt that I needed to clarify my previous rebuttle because of the nature of the discussion in this forum. My TM has never asked me to do anything illegal or unethical. I was complaining about WRI and how it treats it's employees. The pay is terrible, especially for new reps. We get $10.15 for our first 30 days, but that's a gimmick to keep you around for longer than a month. The pay plan looks good on paper, but in order to make money it almost seems that you have to resort to unethical and dishonest selling tactics, and that's something that I'm not willing to do.
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#128 UPDATE Employee

I'm Out the Door anyone that is planning on working for this company for longer than a month, please have a backup plan

AUTHOR: Paul - (U.S.A.)

I guess there's one good thing that WRI has given me, and that's the sales training. If I didn't have a conscience, I'd probly be a snake like a lot of the reps I've seen and worked with. It makes me sick when you work side by side with people that will bend anyone over to get a quick buck.

My TM has used me to drive out of my way to pick up phones just because he doesn't feel like doing the driving. I was promised sales as compensation, but received none.

I've only been with the company since May, but after I seen the results of the May draw, I knew I wasn't going to stay with them long. I earned only $760 in phones sales in June, my 2nd month with the company. I saw $160 of that. Something is wrong, and if for some reason I don't receive my July and/or August draw monies, a lawsuit will be filed.

I had a couple friends that got me the job with WRI and they were canned as soon as the Menards kiosks were pulled. I guess it was a blessing in disguise for them, because they don't have to deal with the BS that I am now. But that's ok, it's September 1st and my last day is tomorrow. Thanks for the training WRI, as I was able to sell myself to the managers of Best Buy. It's not a career job, but it'll be good to work for a company that is more honest and ethical. For you current WRI employees, I suggest that anyone that is planning on working for this company for longer than a month, please have a backup plan. It's for your own good.
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#129 UPDATE Employee

Mole report: anyone know what happend to the tmo phones??? WRI bought them to resell

AUTHOR: Not Stupid - (U.S.A.)

I do. WRI got as many t-mobile phones as they could on credit, then the sold as many as they could to outside companies. Why would they do that? WRI is getting really creative on making payroll. What will they do next payday? Or will were be one.

Tune in next week for the creative update...
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#130 UPDATE Employee

2 faced backstabbers ..WRI has come into some financial difficulties it has started to take from the reps and shorten paychecks

AUTHOR: Randell - (U.S.A.)

I am an employee that has worked with the company for quite some time now and I have noticed that the company was a good way to make some money. I have noticed that since WRI has come into some financial difficulties it has started to take from the reps and shorten paychecks and change the pay schedule with very short notice like. Or how they changed the bonus point system half way through the month of january on basic family time plans. They changed it on the 15th from 1 point for each phone to .5 points for each phone I lost a ton of money from this act of back stabbing.

Also Iheard a rep say that our DM felix said, "If this company was going down why would I be buying a house" bull crap felix you are just leaseing it you two faced lier. Ya you pawn s**t off on your TMs when you get called from reps oh just call your TM. My pay checks are always short and I also have many bogus charge backs and Dustin Schroeder was right about HEPP and WRAPS. I have lost over 2000 wrap points and we are told oh next month the site will be up oops I mean next month and so on. Just pay wraps you cheap loser a*s holes. Thanks a very upset and discusted rep.
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#131 UPDATE EX-employee responds

Did not read my response?

AUTHOR: Ben - (U.S.A.)

Hell, if you all had read my response about a month ago none of these other responses were even needed. I said the company was going in the tank. And as far as you TM's (FM's) what ever you want to call yourselves in the Chi-towm area, don't feel bad. Dan, Captain p***s, screwed me out of about $2500 in commissions in a matter of two months. But as I stated earlier I have moved on since my days with company, but you know what?

The company still screwed me on my final paycheck. Once a layoff happens they owe you all of your vacation time, yet they missed 2 days from my paycheck. I agree with all of you that say this company is poorly managed. Christ, look at your TM or AM, odds are they are some of the dumbest people that you have ever met. That was not the biggest problem with the company going down the toliet though.

The heads of the company did not understand how to manage growth, and that's why they are 60-80 milion in debt. Good luck to everyone still with the company. I hope your hard work buys Dan another Olympic size pool before the company goes under.
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#132 UPDATE EX-employee responds

It's lies from the cars to the comp to the phones

AUTHOR: M - (U.S.A.)

Wireless Retail lies from the moment they get you in the door, then continues to do it until you leave. It doesn't matter if you are an executive, an office worker, manager, CSR or customer. The only truth is WRI doesn't discriminate because tell falsehoods to everyone.

Wireless Retail does everything within it's power to make sure you do not get paid what you are worth or what you have earned. They dangle the carrot of a new improved comp plan in front of you and hope that you are stupid enough to stick around for a while so they can burn you out. Ever wonder why there is constant turnover - like 100+ reps in a region per three week span? Think about it.

There comes a point when the rhetoric becomes something that you can't buy into anymore. That point usually comes when you are passed up for a raise because it's not fiscally prudent for the company, you start missing direct deposits and CANNOT get ANYONE in the company to give you a direct answer as to when or how you will be paid, and then you are required to perpetuate the lie that there was an IT problem which prevented the paychecks from going out on time instead of them just fessing up to the fact that the company needs me to spot myself a loan for a pending paycheck because it needs to collect the interest off of my pay.

It's true that WRI may not have the most scrupulous sales force in the industry, but what do you expect when the force is turned over all the time? I can honstely feel sorry for the customers and employees that have been ripped off, treated poorly and all around aggrivated because I am one of them. Unfortunately, it's all just a by-product of the corporate culture of WRI. It's about what can you do for me today, and you had better do whatever it takes to make it happen for me today because your job depends on it. Hell, your entire life depends on it if you're not looking for something else.
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#133 UPDATE Employee

Mike in Albert Lea is right! all who are left should just walk out!

AUTHOR: Nicole - (U.S.A.)

I totally agree with Mike that all who are left should just walk out! We lost three employees in our Onalaska store in one week because of issues that were not being resolved by upper managment.

After I had posted my previous rip off report, I recieved a phone call from my Territory Manager asking me why I had posted it and why I personally attacked him in it. I told him why I, and several others in my market, am unhappy and he told me that just a couple angry employees are not going to make a difference and change the company. He told me to either shut my mouth and deal with it or to leave and that I was lucky he didn't forward what I had written to his boss because I would have been fired on the spot. I am leaving as soon as I find another job!

We DO NOT deserved to be treated like this!! I am sick of not getting paid for what I am worth and getting the pay that I do have taken away. I am sick of not having and phones or accessories!! (I did get three samsung car chargers yesterday, which is just as valuable as gold around here.) I am ashamed to tell people that I work for Wireless Retail. An associate of mine has been trying to create a massive Wireless Retail walk-out for quite a while. Maybe that is what we all need to do.

I know I will be on the beach smoking cigars right along with Todd when the ship goes down.

Sams 8185
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#134 UPDATE Employee

It's about time Wireless Retail had the truth spoken about them.

AUTHOR: Jason - (U.S.A.)

Ripped off Employees and ripped off customers.
What else can they rip off?
Ripped off Sprint.
Ripped off Radio Shack.
Ripped off Other carriers.

Now I know why I have no products in my store. Maybe if Jake did something about this I could sell.

Why do we even listen to anybody anymore? Next time Jake (TM) calls give him the cold shoulder. Whats he going to do fire us? As soon as he fires us we can get the lawsuits going. What can he fire us for anyway. He would have to guess who I am.

Is Jason my real name Jakey POO. Jake is so illiterate he does not know how to use a computer anyway. Come get me Jake. Fire the wrong person so we can get you on another lawsuit. Jake get soome balls in ya son.....Am I a male or female? We already got rid of 1 (Tm) in the last half year now its your turn. Wait until Green Bay and Appleton start posting loser.
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#135 UPDATE Employee

it would almost be best if the sales force that is left walks out on the company

AUTHOR: Mike - (U.S.A.)

Having that said, I think it would almost be best if the sales force that is left walks out on the company. In my market alone we went from 15 (approx) reps down to 5! I am resigning at the end of the month, and I know another rep is leaving. Our market went from 12 stores to 4 in 2 months time..coincedence. I think not. Let the execs know what it's like trying to scrap for cash, since thats what they did to us that are out working on the sales floor. Revenge can be sweet if you are willing to take it.
CSRs..leave as soon as you can, don't be stuck on a boat that is sinking quick. If you have doubts, try going to a provider for work, they like the basic idea you have had previous expirence in sales.

Sales Rep
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#136 UPDATE Employee

Carriers On Their Way Out The Door

AUTHOR: Chris - (U.S.A.)

Well, first off I'd like to say that I've had a pretty good time with the company. I never really had any complaints and my TM and AM were quite honest and helpful when it came to certain situations. However, I, too, believe that WRI is in serious trouble. Recently, Verizon Wireless was pulled from the kiosks (nationwide) and I believe it to be a move by Verizon and NOT WRI.

Also, I heard that stores that Carry Suncom (an affiliate of AT&T) will no longer have that carrier to sell, either, as of the 1st of September! Hmmm....at this rate WRI won't have any carriers to sell anyway. It's my strong belief that WRI is going down in a ball of fire but that they will be bought out by another company. What this will mean for employees of WRI is anyone's guess.

I have a lot of friends who work for WRI (CSRs, TMs, AMs) and and even they notice that things don't see "right" lately. While a lot of people on here can be annoying at times they do have VERY valid points with just about every issue brought up: WRAPS, Belkin, Paychecks, "Layoffs", Vendors, etc, etc, etc. It has been a fun ride but I'll joining Ritchie on the beach shore with a cigar (out of the way of danger) when the ship finally does sink. It's my guess that WRI is going to try to struggle through the remainder of the Fall in hopes of having a BLOWOUT Christmas holiday...again, just a guess. Good luck everyone!!
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#137 Consumer Comment

Wireless Retail is DONE! SOMEBODY SAY ENRON!

AUTHOR: Zac - (U.S.A.)

On August 17th RadioShack terminated there agreement with Wireless Retail. They immediately stopped selling out of over 2,000 of there dealer stores. They are over 6 months behind in paying RadioShack and almost 5 months of commissions have not been paid to MOST of the dealer stores.

For two stores in very small markets, that is over $40,000. They always did have very strange commission reports, LIKE CARRIER WILL NOT PAY! They are saying that the carrier didn't want to pay for over 20 phones in a 2 month period. I had never seen more than 2 in my lifetime when working direct with the carriers! They are an awful company that has lined there pockets to the best of there abilities.

It saddens me that RadioShack would even allow them to do business with them. It would be great if they would buy them, because RadioShack is a reputable company! Wireless Retail should have allowed RadioShack to buy them for 2 dollars, because very soon, that is all they will be worth! SOMEBODY SAY ENRON!
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#138 UPDATE Employee

One Big SH*TTBAG!!!!

AUTHOR: Ritchie - (U.S.A.)

I am a current manager for WRI and LOVE WHAT I HAVE READ!!!! I have nothing but love for this company for giving me a chance to do what I love to do. Talk to people and make money. It could be worse...ditch digging, infantry in the marines or army, roofing, and anything else requiring more physical labor than mental.

Having said that, THIS COMPANY OWES ME MORE THAN $5,000 and its growing monthly!! As an HONEST sales rep, I was making roughly 5k to 6k a month. Then the bogus charge backs came into play. One month it was $1,100, the next $1,200, the next $1,400, and it just kept rising. I had started to notice that s**t I didnt even get paid commission on was bieng charged back. Then I noticed something I was to be paid $5 and didnt, got charged back $20...HOW IN THE FU*K does that work???? I sold lines to family members who to this day STILL have their service with no INTERRUPTION in service, I still have not been paid for and I got charged back!!!!

I called 20 pages of phone numbers of customers I hald sold to and been charged back. Over 80% still had theor phones and had not interrupted service.

Then I took action. I called my FM at the time and he said it was bullshit what the company was doing but couldn't help. He left the company shortly there after. I contacted James Clark my RD at the time. He said there is nothing he could do. He told me based on my performance and proven leadership he would promote me to AFM, to make FM was up to me. I asked what will be done about my commission, he replied "managers dont get chargedback."

I am now a "TM" and successful, and now seeing my good reps going through the same bullsh*t. I would love to be involved in bringing WRI into the spotlight for bieng the biggest "SH*TBAG" ever!!!!

Thank you for allowing me to post my thoughts, I will be on the shore smoking a cigar watching the ship go down if anyone would care to join me..

Todd-----Central Illinois..
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#139 UPDATE EX-employee responds

This company is going down for there POOR business practices.

AUTHOR: J - (U.S.A.)

I worked for them for 2 years. got fired over a hepp sale. My wife is a TM for them still.

this company does ALL the things stated above.they are also in the hole $60,000,000 not to bad for a company claiming to be debt free.they owe EVERY vender, they cant make payroll---they have been getting the carriers to front them money for phones they have not yet sold to make payroll for the last 8 month and just recently layed off more than 2/3 there (non- ecentials) word force at the home office. their phone are now ringing off the hook because there is no one to answer them. they have district managers buying personal pane tickets to over seas with company credit cards.

All the while 27 vice presidents drive Mercades and fly it company jets for personal business ie buy a dog on the other side of the country. the list is huge. Oh did I mention the company was fine untill they hired MCI WORLD COM execs to run this bisness into the ground.

I have only listed a few problems.
Oh radio shack came back with a counter offer and wri will probably take it.
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#140 UPDATE EX-employee responds

This company is going down for there POOR business practices.

AUTHOR: J - (U.S.A.)

I worked for them for 2 years. got fired over a hepp sale. My wife is a TM for them still.

this company does ALL the things stated above.they are also in the hole $60,000,000 not to bad for a company claiming to be debt free.they owe EVERY vender, they cant make payroll---they have been getting the carriers to front them money for phones they have not yet sold to make payroll for the last 8 month and just recently layed off more than 2/3 there (non- ecentials) word force at the home office. their phone are now ringing off the hook because there is no one to answer them. they have district managers buying personal pane tickets to over seas with company credit cards.

All the while 27 vice presidents drive Mercades and fly it company jets for personal business ie buy a dog on the other side of the country. the list is huge. Oh did I mention the company was fine untill they hired MCI WORLD COM execs to run this bisness into the ground.

I have only listed a few problems.
Oh radio shack came back with a counter offer and wri will probably take it.
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#141 UPDATE EX-employee responds

This company is going down for there POOR business practices.

AUTHOR: J - (U.S.A.)

I worked for them for 2 years. got fired over a hepp sale. My wife is a TM for them still.

this company does ALL the things stated above.they are also in the hole $60,000,000 not to bad for a company claiming to be debt free.they owe EVERY vender, they cant make payroll---they have been getting the carriers to front them money for phones they have not yet sold to make payroll for the last 8 month and just recently layed off more than 2/3 there (non- ecentials) word force at the home office. their phone are now ringing off the hook because there is no one to answer them. they have district managers buying personal pane tickets to over seas with company credit cards.

All the while 27 vice presidents drive Mercades and fly it company jets for personal business ie buy a dog on the other side of the country. the list is huge. Oh did I mention the company was fine untill they hired MCI WORLD COM execs to run this bisness into the ground.

I have only listed a few problems.
Oh radio shack came back with a counter offer and wri will probably take it.
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#142 UPDATE EX-employee responds

This company is going down for there POOR business practices.

AUTHOR: J - (U.S.A.)

I worked for them for 2 years. got fired over a hepp sale. My wife is a TM for them still.

this company does ALL the things stated above.they are also in the hole $60,000,000 not to bad for a company claiming to be debt free.they owe EVERY vender, they cant make payroll---they have been getting the carriers to front them money for phones they have not yet sold to make payroll for the last 8 month and just recently layed off more than 2/3 there (non- ecentials) word force at the home office. their phone are now ringing off the hook because there is no one to answer them. they have district managers buying personal pane tickets to over seas with company credit cards.

All the while 27 vice presidents drive Mercades and fly it company jets for personal business ie buy a dog on the other side of the country. the list is huge. Oh did I mention the company was fine untill they hired MCI WORLD COM execs to run this bisness into the ground.

I have only listed a few problems.
Oh radio shack came back with a counter offer and wri will probably take it.
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#143 UPDATE EX-employee responds

WRI

AUTHOR: John - (U.S.A.)

I will use a quote from a higher up in the company: "It is what it is."

I worked for WRI for over three years. I set records in my market, and was promoted to a territory manager. I had irrate customers like any sales person. Without WRI, I would not be where I am at this point in my life. For that I am greatful.

However, the company IS going down fast. Here is all the evidence you need to see it:
-WRAPS program ended without notice (they claimed that people would be able to redeem points in the future) yeah right!
-UPS cut off WRI due to non bill payment (WRI said they switched to FEDEX to save 750K per year) yeah right!
-Hepp cut off WRI due to non bill payment (WRI said they would roll a new handset protection plan out in August) yeah right!
-No more accessories (where is Belkin?? WRI said we would carry it in the end of June!) yeah right!
-WRI misled the sales force about the payplan (draw of 5.15 per hour should have been taken back despite paying full wage in May)
-Voss lighting stopped honoring orders for light bulbs in stores due to non bill payment.(is your store getting dark)
-Matt Gage (VP of sales) resigned and went to Western Wireless
-Radioshack Onepoint program will be ending due to non bill payment (heard it here first!)
-WRI terminated 150 employees at the corporate office.
-One month ago, TM's were paid late due to insufficient funds (sprint pcs ended up lending WRI the money. now do you know why there is a big sprint push?)
-Last paycheck, AM's were paid late (dont know why)

It is honestly sad to see WRI go down. I loved my job as a TM. I loved WRI, but when it rains it pours. The executive jerk offs and MCI WORLDCOM former employees have ran this organization into the ground. By the way, radioshack turned down WRI's offer. If you work for WRI, start sending out your resume.

And finally...
I hate to see Sams Club get a bad reputation from bad practices of a few rotten apples. Walmart is a great company. Also, dont ever hate the aggressive sales tactics that people use. In the end, the customer decides to buy.

And to the jerk who didn't read his contract: get a life. Call up the WR Corporate @ 18882940008 and tell them you will pay them half and they will accept it. The phones WRI gives away free are usually 90-110 dollars. Don't lose your phone, or buy insurance (not hepp)!
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#144 Consumer Comment

Crazy to not buy from service provider

AUTHOR: John - (U.S.A.)

These so-called up and up "Salesmen" have opened my eyes to buying a cell phone. I have had a cell for 16 years (Thats right - way back to the old "bag phone") and have used 3 providers in that time. (T-Mobile is the best so far). Thank god I never dealt with a sleazy third party and got ripped off. When I was buying my last phone I was in Sam's and walked over to the phone kiosk to sign up when something about the salesman's demeanor turned me off. I went three blocks to T-Mobile's store and was treated courteously and have had nary a problem. ADVICE: stay away from phone selling kiosk's
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#145 UPDATE EX-employee responds

W.R.A.P.S.

AUTHOR: Jeremiah - (U.S.A.)

I would like to be contacted about this lawsuit. I never recieved all of my WRAP points and I think they were charged in my W-2 at the end of the year. Coming on this site makes me feel good. Employees and ex employees are telling the World the truth about this company. I see the Wisconsin Market is hit the hardest on here. People in other markets need to come together now.

The Bottom line is we employees and ex employees should not be treated like poop and be given the benefits we derserved. Lets make a list of Field managers and any other managers that have defrauded you. I will start it.

Jake Mckown (Wi)
Lamart Clay (Chicago Market)
Dan Chochenauer (Chicago Market)

Who ever adds to this list make sure you add these names to the new list. This company needs to be exposed to the public eye.

Jeremiah
Walmart 1819
Menomonie WI
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#146 UPDATE Employee

Going down . . .

AUTHOR: Anonymous - (U.S.A.)

yeah, WRI is on the way out, unless Radio Shack bails them out. But, ask yourself this, will Walmart/Sam's allow Radio Shack to make money off them?

Hope you get your next paycheck. Oh, and I know where you can find a nice Mercedes really cheap because the executive management team is required, by corporate directive, to sell them for the company.
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#147 UPDATE Employee

Wisconsin and Wireless Retail

AUTHOR: Josh - (U.S.A.)

This is to Jake. F--k off! This guy had the odacity to fire me. For what? He did because I went over his head to get shiiiittttt done. Jake and Wireless Retail owe me a lot of money. Lamart owes me a lot of money. Lamart is lucky I did not take him to court for threatening me. Jake it must be nice to be 22 years old with no life in front of you. In a few years I will run into you while I am drivng down the road. You will most likely be living in the ditch. Your a sad case for anything. T

his is to Phil and Tabatha... are you going to stick up for a company like this? I swear I see every employee from the state of Wisconsin on here. Employees and customers cannot be wrong. Nicole and Ryan, keep it.

Jerimiah keep telling the truth. Dustin, get that lawsuit going, Ben keep that inside corporate information coming, Jason, please keep your rage coming and telling it the way it is.

What I am I doing. I have no time for pedophiles.
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#148 UPDATE Employee

WRI is a joke and rip.

AUTHOR: Mike - (U.S.A.)

I am a sales rep in southern MN. And I find myself to be mildly honest, but what WRI has done lately, pay, and they training...they are pushing us to be crooks. We have to fight for a sale and go wrong to get that and actually get paid. As we are all aware we basically get paid commission and thats it.

A push to make us even more crooked then before. And this comes as a result as the company is starting to sink. I am in my final two weeks with Wireless Retail and can't wait to get out. There are reps, even in my store that will sell illegally to make more money because its what they made us resort to.

My advice to anyone who is having any thoughts to leaving the company OUGHT to do it. You will not regret it. I hate the fact I only made $1400 before a month and now with the new pay I made $790 one month and then $1565 sell the same amount of phones both months. No one can live on that yet the expect us to. WRI is a joke and rip.

As for the HEPP, that was a lame program. I have to agree with Dustin said, "You wouldn't sell this to your grandma, if you won't do that, why should we try to sell to the customer."

Sales Rep
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#149 UPDATE EX-employee responds

Agree WRI is the Devil

AUTHOR: Dirk - (U.S.A.)

I have been seeing a lawyer, concerning several practices the WRI took part in. I would say for starters, anyone ever read the UPS writing stating, do not send cash or checks in this envelope. Yet for years I was doing just that, and directed to even tape the coins so they didn't make noise.

I am owed WRAPS, had my vacation pay taken away, still owed 2 more checks that are over due. In 3 years the amount of money taken is staggering, the company excells in ripping off their employees as much as they work on misleading customers. If your an honest employee and work for WRI more then 3 years either your a liar, or blind. Hell I had conference calls to help resolve various issues with Deana Marrano, "the head of HR". Honestly Head should be in the job title, because she didn't get the job by getting anything done.

I got the same run you in a never ending circle with the company that I got for the last year. I even got replies I will call you right back am working on it noiw, and would sit there and waiste my day actually expecting a call back. Boy I was silly. The corruption of this company goes so high up, that I am starting to wonder if the owner of this company is running it from a jail cell yet. Hell in buyingh papaer for the stores printer so customers can have a receipt I am owed over 100 Dollars just from that alone. I was store supervisor and was promised reimbursement.
Well the receipts from the register disappeared and shortly after so did my boss, and then his nephew, who was the next guy up split also. Imagine that !!

Between unpaid wages, HRs lack of ability to address any legal problems I tried to resolve, with out going to the labor board, I had enough. I am still seeing a lawyer to rake theses (extremely bad word) through the coals, like they have done to me. I have much more then what is listed here, I kept notes of 3 years worth of fraudulent activities most occured with in the past 1.5 years. Enough going off on WRI, or I will be here till my daughter graduates school.
TY all for reading this Ex Store Manager (position between FM and Supervisor.)
Sams 6456 Plattsburgh NY

PS if anyone else is seeing a lawyer leave your lawyers contact info here. And I will be more then happy to send all material, print outs recorded conversations I have concerning anything I can help with.
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#150 UPDATE Employee

WRI dirt

AUTHOR: Ryan - (U.S.A.)

I too must agree with those of you speaking of the corruption. Now I know it looks like I'm just another rep from Wisconsin, which I am now, but I just transferred stores from southern minnesota. Right off the bat, yes there are instances when reps are pushed to do things they shouldn't and sales we are pressured to make. And not always are they legit. I can't say that for myself but I also can't say I'm a stellar sales person either.

To those who were arguing about HEPP. It is true that WRI did not pay there bill, and HEPP was not honoring phone replacements or returning the money to the customer. And then imagine that, we don't sell HEPP anymore! Now I believe its stunningly obvious the connection between those two circumstances.

Also, although Jason was rude and obnoxious to listen to, he is right concerning the Wal-mart and Menards stores. We closed almost all of the Menards during the end of July and beginning of August due to "inability to staff" the stores; at least that's what I was told.

And finally the point I really wanted to make. You reps say that you do not EVER mislead a customer and that you are excellent honest sales reps and so on and I do believe I fall into that category as well. I've told customers no this phone will not work for you go to a certain other carrier it will work for you.

But, when you have the customer sign the WRIA, you cannot tell me that with EVERY customer to HIGHLIGHT the print that says "You must keep your service active and uninterupted for 181 days or wireless retail will charge you $200." I've actually never witnessed a rep ever explain that to someone in my 2 1/2 years with the company. So unless you do this, but I sincerely doubt it, you are misleading the consumer if even for this tiny amount.
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#151 UPDATE EX-employee responds

Employee Issue not Consumer!

AUTHOR: Dustin - (U.S.A.)

I am an Ex-Employee that had a ton success with wireless retail, I have had the "whatever it takes award" led our store to the top walmart in Minnesota for over two years, sold average of 100-150 phones a month. Never once had a customer complaint about me or my store. I think any customer around cambridge minnesota would agree. I cant sit hear and say that they treat customers poorly.

Wireless Retail is poorly managed, treat there employees like dirt, and try to keep face. I am the rep that stood up for everyone in the MN District with an email that the company could not face, so the fired me over it. I was not a bad employee, I never had any write ups, never frauded anyone, and worked my hardest for the company, any manager I had would probably agree. Made the company thousands of dollars. Yet they would not give credit for 3 hours so I could keep my families medical bennefits when I went on my honeymoon.

The company slogan came up "Where you want to be". With wireless retail is where you want to be is college buddies with management, its the only way you are going to get promoted (male or female). For the new reps with hopes of bleeding WRI.

Anyways I do have a point, any reps remember WRAPS? How many are you still owed that you probably forgot about? I am considering (dont know much about it though) filing a class action lawsuit against wireless retail for the compensation of Wraps. Anyone got comments about that please email me at [DELETED]. I do have a few people on board however would like to get way more.

[Place your comments below and be sure to include your FULL contact information so Rip-off Report can contact you.]

Thanks,
Dustin Schroeder
Former Walmart2352 Rep
In Cambridge, MN
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#152 UPDATE Employee

I have enjoyed Wireless Retail

AUTHOR: Robert - (U.S.A.)

I have worked for Wireless Retail for just about three years.. The company has been a very good thing for me.. Yes I do agree that HEPP was not a good deal.. But tell me another retail location around town where these people can get a better deal on the handset hey want... That's what I thought. There is no where... I work inside a sams club that ranks top's in the country for sales..

I can tell you I have 99 percent happy customers, and 1 percent unhappy which is the amount of people you cannot satisfy no matter what you do... I also do not believe any of the reports that it is Wireless Retail's fault these customers are unhappy.. It has a lot to do with the sales people. If you do not make mistakes on the products you sell, and rep's do not lie about coverage.

Make sure all of your customers are aware of the trial period on your service you will not run into problems.. But unfortunately sales is a greedy buisness. And these rep's are looking for a QUICK BUCK.. These type of sales rep's are very unprofessional and are what gives Wireless Retail a bad name.. All of my customers are presented with proper information, and are sold with 100% honesty...

This has led to great success for me at Wireless Retail because our company does have the best deals around.. I sell about 150 phones a month for the last 2 years out of my store and it is due to honesty and not any of my customers are upset... So when pinning the problems on somebody point the finger in the right direction the sales person who wrote your deal thank you for listening and blame the individuals that are causing the problem....
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#153 UPDATE EX-employee responds

Thanks, I must have just been lucky while i worked there

AUTHOR: Tabatha - (U.S.A.)

Jeremiah thanks for being the first oen on here to not be rude and act like a little kid! I totally agree with you that what you described is unethical! I personally was never told to do any such thing. I never had a manager tell me anything of the sort. As far as selling to someone where you know there is no service they have 3 days to return it so they should know right away so they should not have had to pay the fees!

I must have just been lucky while i worked there to not have had any of these probelms! Boy am I glad I didnt have to deal with any of that crap! I had my fill of dissatisfied customers but was able to successfully resolve every complaint that was thrown at me! I guess im happy to have gotten out of there before everything got to this point because it sure wasnt when i was working there!
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#154 UPDATE EX-employee responds

Chicago up through Wisconsin is the major ripoff the way it sounds.

AUTHOR: Jeremiah - (U.S.A.)

I am back and I am embarrassed! My adrenalin was going and I was typing away not paying attention to misspellings and missing words. (In the above post before Tabatha's) Sorry for that. Anyway it seems to me the main problem with Wireless Retail is in the Chicago market that extends all the way to Wisconsin.

I should clean myself up also. I really did enjoy working for Wireless Retail when I was getting paid and we actually had products on hand. There were a few times I would be sitting in the Kiosk with no cell phones. Now that's a bummer when you work on commission.

I am very surprised that Wireless Retail does not have a major lawsuit going against them yet. I know the market I was in, people were not getting paid and their vacation pay would magically disappear. If there is a lawyer out there that reads this you should contact everybody in the WI market.

You would probably make a lot of money in legal fees. This market did fraudulent things. I never did it but was told I should by my field manager Jake. He wanted me to take somebody's credit card number and put it into the system so they get one month free of Earthlink without them knowing it until they got billed the second month so he would get an extra bonus on his check. He did this because he was feeling so much pressure from Lamart and Dan.

Like Nicole said above and the same thing Mark did, I have seen Jake sell phones to people where there is no coverage. If this is not unethical or fraudulent then what is Tabatha? I think this is very unethical. The customer then has to pay Wireless Retail $200.00 and then the service provider another $200.00 to get out of their contract. (Just like the posts from customers that complain).

Being a salesman like myself I thought the whole idea was to create a lifelong customer. The customer should see you as a lifestyle. The way Jake, Lamart, and Dan saw it, was that it was a quick buck in their paychecks. All of the FM's, Regional Managers and District Managers do not care about any of their employees. If they did you would see employee's with at least 5 years experience in every store.

Another thing I would like to add. Wireless Retails motto is What ever it Takes
They should add to it by saying Unethically

Walmart
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#155 UPDATE Employee

Attention Nicole

AUTHOR: Tabatha - (U.S.A.)

In case you didnt read it I already stated that I have left the company because i was only working there to put myself through school. I finished my BA paid for by working for WRI and NOT defrauding a single customer and am not going to medical school.

The only reason i initially wrote on this stupid board was to let the CUSTOMER that wrote a rip off report what was going on and what could be done about it. I think it is stupid that we are all bickering with with each other! We have all had good and bad experiences with WRI i personally had good ones and was a good enough sales person to never have to rip anybody off nor was i ever told to nor was a ever threatened with terminatio or writeups.

If other people had these problems im sorry but MY experiences with WRI were good. I wont say excellent because we were understaffed and rarely saw an FM in our store and rarely had stock but we all did great despite those obstacles. Good luck to everyone out there.
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#156 UPDATE Employee

I worked for Menomonie, Walmart in the Chicago Market under FM Jake Mckown, DM Lamart Clay, and RM Dan Cochenhauer and I was ripped off!

AUTHOR: Jeremiah - (U.S.A.)

I used to work for Wireless Retail in Menomonie, WI in a T-Mobile booth in WI about 40 minutes outside of Minneapolis/St. Paul MN. To tell you the truth I really like my job. When I worked their the job was decent pay if you could sell. Selling was not a problem for me.

My first problem was I did not recieve a paycheck for a month and a half. I accepted this fact because hey when they entered my name in to thier system they probbably messed up. After fighting with the fm forever I fiannaly recieved my pay. After another month and a half I never recieved a paycheck again. This time it went for two whole months! I kept calling my FM and Human Resources! Finnaly on the third month I recieved my pay.

Working with this company, I can tell you that they are very unorganized. For a while I was the only worker in are store. I was working for over 60 hours a week. My field manager told me not to log in my hours in the computer but to write them down and he would bank them so I could go to school in the fall. Guess what he never did. I was out a lot of money.

After working thier for a year and bending over backwards for the company I quit. By bending over backwards I mean traveling over 2 hours to another store to work there for a day with no gas money or hotel money. I also won tons of Spiffs but I never recieved the money or the prize. Somebody in another post said something about getting written for not selling HEPP. That is true. One of my Coworkers was written up for it. HEPP is a joke.

A couple of people also talk about thier child rapist FM. Well that FM was my Filed manager also. When I worked for the company in Walmart I was approached many times by a few employees of Walmart and a few customers asking us what are hiring practices were. I always went to bat for this FM (Jake). I was giving him the second chance that he deserves. I even looked on the WI sex offender site.

I was disgusted but like me fellow employee's, we never brought it up to him and treated him with respect like we should. We went out drinking with the guy. (yeah, it was wierd but we gave him a chance.) Anyway 2 weeks before I quit, I find out that he was not supposed to be drinking achohol! I think it was agaist his sex offender program!!!! This is the reason he never wanted us to go to the popular college bars. We always had to settle for sombodies apartment or a bar that was in hidden sight.

The problem with Wireless Retail is not mainly the FM's fault. It starts above them. The FM's in my oppinion just get fried out and almost give up. Jake was a decent FM the first couple of months he was their. The problem with him was he would never go to bat for am employee. I think FM's should stick by empoyee's especially when it comes to thier pay. Somebody says Wireless Retail will go under in a year. I will think this statement is true. Maybe not a year but definitely in two years. I have researched this company alot in the past year.

I have so many problems with this company I will have to come on in a time. This is getting to long. I do have one more thing to say. Somebody stated that the Tate brothers did bad things. I will say I knew the One brother in Wasau and he did stand by his employess when I did work thier. As for the Faud thing, I dont know.
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#157 UPDATE Employee

Wireless Retail does not care for any of you!

AUTHOR: Nicole - (U.S.A.)

I have worked for Wireless Retail for over two years in the Northwest Wisconsin Eau Claire market. The whole time I have been with the company I have had to consistently watch my paychecks because I have had commission pulled for stupid reasons and I have had hundreds of dollars taken away from me.

I have been told by my Territory Manager on more than one occassion that I need to choose between my job and my family. That is wrong!

I have been a top performer in my market since I started and I don't get any thanks for it. My store is always out of phones and accessories. I feel as if our store is left out because we are in northern wisconsin. It has been almost a year since we have had a market meeting. Our market is falling apart and our TM, Jake "Daniel" McKown and our DM, Tae Kang, don't care. I have sent several emails and have had many phone conversations about this with both Jake and Tae and I keep getting told "We will take care of it next month."

Now we reps are getting our paychecks by FedEx instead of postal service. There are reps in my market that do not have direct deposit and work all day long on weekends who can't pick up their checks until Monday. This is also wrong! There are people in my market who have not been payed for overtime hours that they have worked or for vacation time that have been used.

I really like selling cellular services but I hate the company that I work for. I feel that I, along with several other reps in my market, have bent over backwards for our TM and for Wireless Retail and we have gotten nothing in return.

Yes, customers are getting ripped off. If you read the report about the child molestor, you will find out what is really going on. That child molestor is my TM Jake McKown and the customer that he sold TMobile to did live out of the coverage area and Jake knew it. He sells products to customers without making sure it will work for them first and yes he does lie to them. When there is a problem, he runs the other way and pushes it on one of us reps when it is his job to fix it. There have been several occasions where stores in my market have been empty all day long because there is no one to work and Jake won't find any one to do it.

To those of you smart enough to realize what is going on, GET OUT WHILE YOU STILL CAN! And to others like Tabitha, get a life other that Wireless Retail because you are never going to go anywhere in a company that does not believe in family or in promoting women.

Nicole Evans
Eau Claire Wisconsin
Sams Club 8185
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#158 UPDATE Employee

Dianne GET TO WORK ON TIME!!!!

AUTHOR: Johnny - (U.S.A.)

Everything you have stated in your statment is ABOSOLUTLY FALSE!!!! I have also worked for WRI awhile and I have also worked with you. You talk about promotions. HA!! Last time I checked when you were asked to turn your resume in on several occassions it took you all of 4 weeks to get this done. So for someone that is so passionate about women NOT getting promoted with WRI makes me feel like you smoke too much. Plus in order to get promoted you have to have some qualities that will make you a good manager. LETS SEE....
1. I can't count how many times you were late for work. EVERYDAY!!!
2. You were the "store sup" but it seems like if fraud was found it came from your store.
3. Do you know what a broom and mop looks like?
4. THE LIST GETS BIGGER..
OH WELL... To me you had a lot of work to do. So, don't get mad at WRI. YOU, Dianne- Knoxville
" WERE LAZY"
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#159 UPDATE EX-employee responds

Wireless Retail is the DEVIL!

AUTHOR: Dianne - (U.S.A.)

I worked for Wireless Retail for 3 years. Anyone who says that they are a legitimate company doing legitimate business is either in on the scam or has been brainwashed to believe the lies they tell you.

When I complained about a "sales technique" being unethical, I was told that it wasn't "lying" it was "hustling". In 3 years' time, I only saw one Territory (Field) Manager who lasted longer than a year. I would say that that's because he's friends with the District Manager but then, that's all a promotion is at WRI.

Uneducated BOYS run the company, it's kinda like a big business run by a frat house (most managers are high school graduates between the ages of 21-30 who couldn't "manage" their way out of a paper bag if they worked for a legit operation). I know there are women who do get promoted but they are far and few in between and if you're an educated woman, get out now!! There's no place for you there--too much of a threat, right boys?

An instance of the scamming that goes on is this: the sales rep gives the customer an information sheet to fill out--Name, SS #, Address, Phone #, Driver's Lic. #, DOB and . . . a credit card #! By the way, we don't need a credit card # to check credit for cellular service but we do need it to sign the customer up for some of our other services like Internet. What do you think is going on here?

Oh, and if your manager finds out that you're scamming customers and it can't be traced back to him-- he'll tell you to keep it up. Why? Because managers get paid and promoted based on sales, not sales after returns. And another thing, Sam's Club should not be held responsible for this activity, most of the time they are kept in the dark about what's really going on.

I know that there are people who work for WRI that think they are being honest and ethical with customers and who genuinely try to do the best job they can. But sooner or later, those people will realize what this company is all about. For those who think they've been promoted because they worked hard is the rudest awakening of all. Eventually, they will be asked to do something or overlook something that they don't agree with and they will either make a stand and quit or give in to the DEVIL. If you were a 24- year-old with no college and, at best, mediocre real world management skills and you were raking in 65K (field manager) to 125K (district manager)a year what would your other options be?

The saddest thing of all is that anyone who tries to report this sort of thing through WRI's "Open Door Policy" soon finds out about WRI's "Kick You Out the Door Policy". A sales rep can call HR but within the hour that sales rep's Field Manager and District Manager know who called and what was said. A week later that sales rep gets fired for something else. I could go on and on but I'll stop there because it's giving me a headache and I escaped the Devil so I'm done.

By the way, I worked in the Southeast. It's not just the Northern States involved in all the fraud. If you live in the South and you need cellular service, internet service or satellite television, go straight to the company that you want to do business with i.e. Sprint, Dish Network etc. And always, ALWAYS read the entire fine print on any contract you sign. It may take a while but you will know your rights and that's something that all communication companies that require contracts don't want you to know!
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#160 UPDATE Employee

How Do You Know?

AUTHOR: Jodi - (U.S.A.)

John you say Wireless Retail won't be around at the end of the year? How do you know this? I do know that WRI is doing alot of "Shrinking" at the Corp. Office, However, I don't believe that they will go under. Also, I know of another company that wants to buy them out and WRI won't do it. They may carrie them somehow, but I know they will be around next year...
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#161 UPDATE EX-employee responds

Folloow up to Phil's response

AUTHOR: Ben - (U.S.A.)

Phil, to think WRI is a $400 million dollar company is insane. We did $400 million in sales last year, but you did not factor in the $60-80 million WRI is in debt to it's creditors, plus payroll every two weeks. The company is barely making ends meet. And to say that we have 18 lawyers working for us is laughable. We have one, and his name is Barry. Why do you think I had to represent WRI in court on multiple occassions? Please, to all of you in the field, have a complete grasp of what is really going on in Scottsdale before you say anything.
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#162 UPDATE EX-employee responds

Tabitha, you are not very informed

AUTHOR: Ben - (U.S.A.)

I used to work as a sales manager in Chicago and then moved on to a Regional Fraud and Loss Prevention position. Chicago is one of the most corrupt markets in the company, check the FLP stats sometime.

To say that Dan, Lamart, and whoever else you named cleaned up the market is one of the most ignorant statements I have ever heard. Dan ripped off everyone from his manager on down to his customers. Ever wonder why he was fired?

Lamart, great guy, but very shady. HR had a field day with him. And Tabitha, before you get on your soapbox, I would be very curious to verify everyone of your sales with carriers and customers. If Chicago is clean why are Tony and Scott still Territory Managers? It just goes to show how little you really now about what's going on in the company.

And don't worry I'm not a bitter ex-employee. I had a great time with WRI, but I just moved on to Insurance Fraud Investigation, much more stabile and better pay. Just know all the facts before you spout your mouth off. And kudos to Jason for telling something closer to the truth than the rest of the Chicago Market.
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#163 UPDATE EX-employee responds

Have no fear, this company is going under

AUTHOR: John - (U.S.A.)

First off Tabitha from Chicago is a liar. I worked in the Fraud and Loss Prevention Dept. for Wireless Retail and our Chicago markets are some of the most shady markets that we have. Pretty much every manager there is a lazy, useless liar - plain and simple. But for the original complaintant, have no fear WRI will not exsist by the end of the year.
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#164 UPDATE Employee

Thanks Phil and Stop being an Idiot Jason

AUTHOR: Tabatha - (U.S.A.)

Ok Jason I have never and will never flip burgers. I worked at Wireless retail only partime and made more than enough money to pay my tuition and support muself at a $30,000 a year University. I left the company to go to MEDICAL SCHOOL so if anyone will be flipping burgers it will be you. Yes I know those managers and they trained me as well but you know what they never trained me to do anything illegal. Two of those managers actually cleaned up the Chicago Market that I worked in by firing all the employees that were doind fake activations. I dont know why you have such a bug up your a*s but I suggest you find a different line of work because obviously you are very unhappy with sales. Good luck to you in whatever you do I hope you find a job that you can be happy with and not complain about and make false accusations about!
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#165 UPDATE Employee

Man... someone really is unhappy with themselves.

AUTHOR: Phil - (U.S.A.)

Okay - first and foremost, you've proven your absolute immaturity, so this will definetly be my last response, i choose not to spread my pearls amongst swine. For you to actually come out and make what we wear an issue, lol. I don't need to feel anything. I know employees that work at both Walmart AND Sams who average 5-7 thousand dollars a month. And as for your lawyer, send em.

First of all i don't mislead my customers, like you so arrogantly assume. And besides, this company has about 18 of your "good lawyers." For you to trip out about a few employees in a 400 million company... and call us ALL used car salesmen... and then refer to us as white trash, lol, GROW UP. you are a loser! i will tell you one thing, i have enough integrity to NOT sell someone a phone when i know they are going to be nothing but problems and a*s holes, and that is the catagory we put you in. And by the way, we don't sell HEPP anymore, i offer the carriers insurance through Lockline, just as I did when I worked for GSM wireless, a company that really does deserve all these bad comments.

And stop hating on me because you didn't like you job. Top salesmen my a*s, you wouldn't stand a f'n chance in my store or any store in my district for that matter. My fellow employee sells 115 phones a month on average. I have been in the industry for 2 years and been here for 2 months, and i sold 40 phones my first 13 days and have 35 phones as of today for the month. Today is the 9th.

And btw, if I was flipping burgers, I would still be a better person than you, and I would probably refuse service to you at that. How childish to get your panties all in a bundle because im defending the company that pays my bills and trains me right. Contrary to what some IDIOTS assume. Even if what you said is true, which it isin't, that was one market. How many markets does wireless retail operate? How many stores?

I'm really not to worried about the future of my job but if i ever am, maybe one of those people you have call me, *and btw try me lol* will offer me a job. I have always had good luck with networking, maybe you're familiar with the concept, but i highly doubt it considering how unhappy you were with sales. And by the way we get paid 65 a phone in my market. Loser. And maybe reference SOMETHING to prove what you're saying, about losing 90 percent of this and 90 percent of that.

Sounds like a load of crap to me. So have a nice day, i've said my piece and like i stated earlier, I'm done wasting my precious time to tell you how immature you are for your age and how much of an a*****e who seeks out drama you are. BYE BYE! :)
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#166 UPDATE Employee

Shame on you Tabatha!!!!You scammer!!!!!!!

AUTHOR: Jason - (U.S.A.)

Everything is wrong what I said about the Chicago Market??? Yeah...Ok. Do these Regional and Distric managers sound Familiar......Tai King, LaMart Clay, Dan Chochenauer and his brother. Wireless Retail does teach you to sell in unethical ways. I know. All these men have tought me at some hotel conferance room through out the state of Wisconsin! What else is not true? It's funny that all the customers on here complain about the same things. It is only you few employees who think it is an ethical practice. By the way it is true about the HEPP insurance. Call up HEPP. Or call Carlos who is a lawyer in Scottsdale with Wireless Retail. You can get a hold of him by calling the Human Resource's department. When you talk to him you can ask him to be recorded also. Tabatha, go back to McDonalds and flip burgers again. Your unethical business made you think you were a big business women. It's funny that you think you make a lot of money. Yeah, I wish I could work 140 hours a week and make 20,000 to 60,000 a year. I guess the pay sounds good to trailer trash. By the way, I did not get fired for activating phones with out permission. Sounds like something the Tate boys would do in Greenbay,Appleton, and Milwaukee.
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#167 UPDATE Employee

I Think Jason is Crazy, everything you have said is not true!

AUTHOR: Tabatha - (U.S.A.)

Jason I too worked in the Chicago market and everything you have said is not true! If you have had to deceive customers that is on you! None of my employess deceived any customers nor did anyone ever get written up for not selling hepp! My kiosk never had any probelms in the two years that I worked there, nor in the time before i worked there or since(my best friend still works there and worked there for 2 years before I did.) I think you need to stop talkig trash and get over yourself. If WRI still owes you money most likely it is your fault because whenever one of my checks got screwed up i filled out the proper paperwork and it was fixed within a month. There is no reason for you to be disrespectful to others posting on this site just because you had a bad experience at WRI. If you have PROOF of your allegations i suggest you report them to the better business bureau instead of just spouting off at the mouth.

Jeff pay no attention to Jason he doesnt know what he is talking about and he has a bug up his a*s about something maybe he was one of the reps in the Chicago market that was doing false activations (and trust me there were alot of them) and not properly doing the job such as reading the contract to the customer (I personally highlighted all the important details in the contract before they signed it so that they could not come back and say i didnt tell them!) and basically doing alot of illegal s**t to make a sale. I dont know when he worked for WRI but in my 2 years there HE WAS NOT a leading seller unless he is using a false name we did not have a Jason that lead anything.
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#168 UPDATE Employee

Jeff your a loser. Get a real Job.

AUTHOR: Jason - (U.S.A.)

Jeff, I led my district in sales. I am in the Chicago Market. In fact I sell better than you. Yes you do get written if you fail to make a customer buy a HEPP. By the way HEPP is not honoring the insurance program anyway. Wireless Retail never paid the bill to them. How do I know this? Because some customers came in all pisssed of because they called HEPP and HEPP said they would not reimburse the customer. I call HEPP then to help the customer out. HEPP tells me they will not reimburse the customer until Wireless Retail paid thier delinquint bill. Another Thing. Wireless Retail lost 90% of thier Walmart accounts. They were kicked out of the store. Menards has kicked them out of 75% of thier stores. I am betting Sams Club will do the same. Walmart is opening thier own Communication center. Sounds to me like Wireless Retail is starting to go under. How do I know? Because they still owe me money and they still owe my co-workers money. No, I did not get fired. What are you stupid? Jeff I think you need to get a real job or go to school. As far as your sister.....she needs to stop bending over and taking it in the a-s! We workers here stick together and party together.

We will offer you any insider information possible. Even the store Jeff works at so you can call the store that he is in and complain about him. Yeah, Mr. Jeff does not even have his own store. He works in a Kiosk with his Wal-mart Business clothes on. Just because he makes commision he thinks he is loaded and is a big business man. Well Jeff, when Wireless Retail gets rid of you or goes under you will be back to flipping burgers with Phil. In fact you will quit Wireless Retail because they do not pay you anymore.

Whoever wants insider information just write your question in here. If you want phone numbers to the same. By the way Jeff......Go back to watching the Corn Huskers.
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#169 UPDATE Employee

Wireless Retail is NOT a "Rip-Off"

AUTHOR: Jeff - (U.S.A.)

I don't know where you guys get off saying all this stuff... I have worked for Wireless Retail and I never had to decieve a customer. Maybe it was just YOU.. And HEPP sales, they DO NOT fire you for not selling them!! I know because I sold 115 phones in one month and only 14 of them had HEPP. I don't know where you worked or who your Territory Manager was, but I do know that your statement is wrong. My sister is now a Territory Manager for the company and they are awsome to work for. Plus, not to mention the money she makes. I know the Reps. need to be trained like any other job. There's alot of information when you are in this type of field. Did you ever mislead anyone? Why? Because they made you? That's a bunch of s**t and I don't believe it for a second. If I worked for Wireless Retail or any other company, I WOULD NOT lie, steal or cheat a customer because that was in my job decription. I would find another job. I personaly would not do it. You said they made you. How long did you work for them? I know what your saying is totaly fabircated and so un-true!! Next time, tell the trueth. How many phones did you sell? Is that why your pissed off and not there anymore? Because you couldn't sell? Next I bet your going to say they fired you hu? And I know that would be a straight lie too...Hey, tell your lawyer to go buy a phone from my sister so I can come back and write that you realy are full of s**t!! People need to know the trueth. This is a perfect example of how "Things" get started. Are you a Drama King? I bet so.. Get it together man!!
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#170 UPDATE Employee

Insider Information, This company trains to rip people off.

AUTHOR: Jason - (U.S.A.)

Phil or Phillip get a real job! I worked for Wireless Retail. Whatever you do do not buy thier Insurance! It's called HEPP. It's a scam and a rip-off. I know because I used to sell them. We were forced to sell them or pretty much get fired. Heck I recieved $5.00 for everyone I sold. I also recieved $20 to $30 for every phone I sold. If we do not get a lot of sales we get written up. I know all this. I was the top seller in the area. I also know because I got a college degree in Marketing that pushing the sale of products does not increase the sales at the end of the year. You need to give customers what they want. Give them value in thier products and services. Give them a benefit. Wireless Retail does not do this. They train thier employees to be Used Car salesman! In fact they dress like them. Cheap dress clothes. All this makes the worker think he is a big business man! Lets talk on two cell phones because we are cool and act like we are big s**t becuase we make blue coller wages by scamming people! Who ever needs info on this company just write your your questions in here. If you want Phil's phone number just ask. I can get it. This company trains to rip people off. I did it for a while because it was alright money while going to school. Better than Wal-mart wages. When going through a contract Phil an employee must go through the contact and mention all the points in it. If you do not then the contract is no good becuase you mislead the customer even if they did sign it. Learned this in all of my Business Law classes. If I was a customer and wanted to take Wireless Retail to court it would be no problem. I would send my lawyer in to your kiosk and have him sign up for a phone so he has proof that you do not go through the contract in an acceptable manner.

Sorry everybody for bad english but it is late at night and I do not have contacts in. Plus I am Rambling!
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#171 UPDATE Employee

Insider Information, This company trains to rip people off.

AUTHOR: Jason - (U.S.A.)

Phil or Phillip get a real job! I worked for Wireless Retail. Whatever you do do not buy thier Insurance! It's called HEPP. It's a scam and a rip-off. I know because I used to sell them. We were forced to sell them or pretty much get fired. Heck I recieved $5.00 for everyone I sold. I also recieved $20 to $30 for every phone I sold. If we do not get a lot of sales we get written up. I know all this. I was the top seller in the area. I also know because I got a college degree in Marketing that pushing the sale of products does not increase the sales at the end of the year. You need to give customers what they want. Give them value in thier products and services. Give them a benefit. Wireless Retail does not do this. They train thier employees to be Used Car salesman! In fact they dress like them. Cheap dress clothes. All this makes the worker think he is a big business man! Lets talk on two cell phones because we are cool and act like we are big s**t becuase we make blue coller wages by scamming people! Who ever needs info on this company just write your your questions in here. If you want Phil's phone number just ask. I can get it. This company trains to rip people off. I did it for a while because it was alright money while going to school. Better than Wal-mart wages. When going through a contract Phil an employee must go through the contact and mention all the points in it. If you do not then the contract is no good becuase you mislead the customer even if they did sign it. Learned this in all of my Business Law classes. If I was a customer and wanted to take Wireless Retail to court it would be no problem. I would send my lawyer in to your kiosk and have him sign up for a phone so he has proof that you do not go through the contract in an acceptable manner.

Sorry everybody for bad english but it is late at night and I do not have contacts in. Plus I am Rambling!
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#172 UPDATE Employee

Insider Information, This company trains to rip people off.

AUTHOR: Jason - (U.S.A.)

Phil or Phillip get a real job! I worked for Wireless Retail. Whatever you do do not buy thier Insurance! It's called HEPP. It's a scam and a rip-off. I know because I used to sell them. We were forced to sell them or pretty much get fired. Heck I recieved $5.00 for everyone I sold. I also recieved $20 to $30 for every phone I sold. If we do not get a lot of sales we get written up. I know all this. I was the top seller in the area. I also know because I got a college degree in Marketing that pushing the sale of products does not increase the sales at the end of the year. You need to give customers what they want. Give them value in thier products and services. Give them a benefit. Wireless Retail does not do this. They train thier employees to be Used Car salesman! In fact they dress like them. Cheap dress clothes. All this makes the worker think he is a big business man! Lets talk on two cell phones because we are cool and act like we are big s**t becuase we make blue coller wages by scamming people! Who ever needs info on this company just write your your questions in here. If you want Phil's phone number just ask. I can get it. This company trains to rip people off. I did it for a while because it was alright money while going to school. Better than Wal-mart wages. When going through a contract Phil an employee must go through the contact and mention all the points in it. If you do not then the contract is no good becuase you mislead the customer even if they did sign it. Learned this in all of my Business Law classes. If I was a customer and wanted to take Wireless Retail to court it would be no problem. I would send my lawyer in to your kiosk and have him sign up for a phone so he has proof that you do not go through the contract in an acceptable manner.

Sorry everybody for bad english but it is late at night and I do not have contacts in. Plus I am Rambling!
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#173 UPDATE Employee

Insider Information, This company trains to rip people off.

AUTHOR: Jason - (U.S.A.)

Phil or Phillip get a real job! I worked for Wireless Retail. Whatever you do do not buy thier Insurance! It's called HEPP. It's a scam and a rip-off. I know because I used to sell them. We were forced to sell them or pretty much get fired. Heck I recieved $5.00 for everyone I sold. I also recieved $20 to $30 for every phone I sold. If we do not get a lot of sales we get written up. I know all this. I was the top seller in the area. I also know because I got a college degree in Marketing that pushing the sale of products does not increase the sales at the end of the year. You need to give customers what they want. Give them value in thier products and services. Give them a benefit. Wireless Retail does not do this. They train thier employees to be Used Car salesman! In fact they dress like them. Cheap dress clothes. All this makes the worker think he is a big business man! Lets talk on two cell phones because we are cool and act like we are big s**t becuase we make blue coller wages by scamming people! Who ever needs info on this company just write your your questions in here. If you want Phil's phone number just ask. I can get it. This company trains to rip people off. I did it for a while because it was alright money while going to school. Better than Wal-mart wages. When going through a contract Phil an employee must go through the contact and mention all the points in it. If you do not then the contract is no good becuase you mislead the customer even if they did sign it. Learned this in all of my Business Law classes. If I was a customer and wanted to take Wireless Retail to court it would be no problem. I would send my lawyer in to your kiosk and have him sign up for a phone so he has proof that you do not go through the contract in an acceptable manner.

Sorry everybody for bad english but it is late at night and I do not have contacts in. Plus I am Rambling!
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#174 UPDATE Employee

Ever hear of phone insurance?

AUTHOR: Phillip - (U.S.A.)

In addition to what the rest of my fellow WRI employees have noted, WE OFFER YOU PHONE INSURANCE AT THE TIME OF SALE. You can also pick up a pamphlet at the booth and learn about it there, if for some ODD reason you weren't already told about it. So for a 50 dollar deductible and THREE dollars a month, the appx. amount that wri loses, and in turn charged you "300" dollars for, this whole thing could have been prevented. Why are the sales people always the ones getting looked down upon, when you consumers are the ones not being informed. Half the time when i try to tell someone something, they just give me this look like "look buddy make it call people... thats all i want." then they get royally screwed because they would rather stay uneducated about what they are PURCHASING and SIGNING!!! You do have to *think* once in a while... WRI is huge because in part, we have really good contracts with places like Sams Club, Walmart, K Mart and BJ's, amongst others. At Sams we offer Cingular on a 1 year with a 20 dollar bill credit and free color flip phones... i mean... we offer the best deal and prices in wireless, period. And like stated before, we stive on customer service. Most people end up having their phones for at least a year... to sign a secondary agreement that most likely will never affect you one way or the other, in order to reap the benifits of more than competitive pricing... not a bad deal if you ask me.
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#175 UPDATE Employee

Your Rip-Off Report against Wireless Retail is 'Wrong"

AUTHOR: Jodi - (U.S.A.)

I have worked for Wireless Retail for almost 3 years. First of all I will say, Yes, Wireless Retail Employees makes mistakes just like any other companys do. However, We do try to fix whatever may be wrong. Janis should have just called back if she was still unhappy. When you called Voice Stream you should have asked them for something stating you have never had your service interupted. And that would have been the end of it. (If what your saying is true.) I know Wireless Retail Did NOT bill this customer for her phone being stolen. I believe there must be another part to this story. Also, Wireless Retail's early termination fee is $200. You said they requested $300. So what's the real story here? I am now a Territory Manager for this company. I would not work for someone that was ripping people off. Like I said before, We do make mistakes just like you. However, We will go out of our way to correct something that is wrong. We thrive in customer service. Also, Do you really think for one minute that Sams Club would let us in there store for YEARS at a time to Rip-Off Sams Members? Come on. There's no way they would allow that. One more thing, If you want a copie of your contract, call em and get it. So Richard, you may want to research on topics before you say things that you know nothing about.

Hopefully this answers your questions. Jodi TM
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#176 UPDATE EX-employee responds

The Report is not without merit

AUTHOR: Nathan - (U.S.A.)

I used to work for wireless retail in South Carolina. They do have or did when I was there have a very strange way trying to make extra money saying that customers had their service interupted. I have even seen customers that fullfilled their one year contract, then canceling their service and recieving the "collection letter" The standard one year contract is what attracts alot of people but you just have to stay on your toes when you recieve a letter from them.
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#177 UPDATE EX-employee responds

The Report is not without merit

AUTHOR: Nathan - (U.S.A.)

I used to work for wireless retail in South Carolina. They do have or did when I was there have a very strange way trying to make extra money saying that customers had their service interupted. I have even seen customers that fullfilled their one year contract, then canceling their service and recieving the "collection letter" The standard one year contract is what attracts alot of people but you just have to stay on your toes when you recieve a letter from them.
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#178 UPDATE EX-employee responds

The Report is not without merit

AUTHOR: Nathan - (U.S.A.)

I used to work for wireless retail in South Carolina. They do have or did when I was there have a very strange way trying to make extra money saying that customers had their service interupted. I have even seen customers that fullfilled their one year contract, then canceling their service and recieving the "collection letter" The standard one year contract is what attracts alot of people but you just have to stay on your toes when you recieve a letter from them.
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#179 UPDATE EX-employee responds

The Report is not without merit

AUTHOR: Nathan - (U.S.A.)

I used to work for wireless retail in South Carolina. They do have or did when I was there have a very strange way trying to make extra money saying that customers had their service interupted. I have even seen customers that fullfilled their one year contract, then canceling their service and recieving the "collection letter" The standard one year contract is what attracts alot of people but you just have to stay on your toes when you recieve a letter from them.
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#180 UPDATE Employee

Quick fix

AUTHOR: Tabatha - (U.S.A.)

If WRI is saying that you interupted yoru service and you are not simply mail or fax them copies of your bill that shows that you did not interrupt yoru service within the allotted 181 days. If your phone was discinnected for even one day then the service was interupted. If your bills show that it was never interupted simply show them this and they should agree to take the charge away. If you have more questions just post them below..
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#181 UPDATE Employee

I must say your claim is absolutely ridiculous!

AUTHOR: Candice - (U.S.A.)

I work for Wireless Retial in Middletown NY and I must say your claim is absolutely ridiculous! Consumers are not the very brightest of people. I don't know what kind person would not read something they were putting their signiture on! Wireless Retail's receipt reads:
"Wireless Phone Agreement (only applicable if you activated a wireless phone) I understand that Wireless Retail has activated and provided me a wireless telephone at a substantially discounted price based on my agreement to maintain wireless telephone service with a Wireless Retail Authorized Wireless Carrier . In doing so, I agree: i.)to enter into a service agreement with a carrier on a rate plan as specified above; ii.) to maintain such service on such rate plan with the carrier for at least one-hundred eighty one (181) days continuously and un interrupted in the service area; iii.) that I have not cancelled service with the more than once or had service cancelled or suspended by that same carrier within the past one-hundred eighty one (181) days; iv.)that I will not cancel, or have cancelled by the carrier, any other lines of service that I currently maintain with the carrier within the next 90 days. If I breach this Wireless Phone Agreement, I agree to pay Wireless Retail an early termination penalty in the amount of TWO HUNDRED DOLLARS ($200) within ten (10) days of any such breach, as well as any other early termination fees charged by the Carrier. I agree and understand that the amount of the early termination penalty reasonably approximates the amount of damages incurred by Wireless Retail with regards to my breach of this agreement."

And their is a line at the bottom of this receipt where you signed and yes we have original signed copies of this at our home office in Arizona.
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#182 UPDATE Employee

Early termination.

AUTHOR: Richard - ()

I have been in the wireless industry for 6 years now. Nothing at all surprises me. I have worked in the direct channel as well as the indirect channel.

Wireless Retail is an indirect retailer. This means they sell service for a particular carrier or carriers. Here is how they all fall into your situation. Wireless Retail is the "dealer", they are the ones that went out and bid on a contract with Sam's club to put a wireless booth in their store.

So Sam's club has nothing to do with the contract, and at most they were paid a percentage of the activations out of that store plus some sort of rent. Next is Voicestream, all they do is provide you a service and bill you every month. They handle all customer service issues. They are also correct in saying that you have another contract, which has nothing to do with them. That leaves the crooked Wireless Retail to blame and no one else. So lets go over some ways out.

First of all let me explain what it is that they are saying you signed. It is an early termination contract. All it says is that if you for some reason stop them from getting paid commission on the activation you will pay $300.00. Which by the way, this is probably no supposed to be known, is only $200.00. What that covers is the price of the phone, (you don't think these phones are free do you.) an average phone will put the company upside down about 50-75 dollars.

So that free phone costs us about 50 dollars and so on. Some of the money goes to the rep for commission, anywhere from 5-30 for in store reps, outside reps get more. Some goes toward that free accessory you recieved (hopefully) all .90 of it. The rest goes to bills and rent or whatever.
Ask them to show you a signed copy of that agreement.

Chances are they won't have it. I doubt it very much. Also let sams club know they are dealing with people that are ripping you off. Sorry to cut this short but I am getting busy. Hope this helps, email me if you have any other questions. rbw411@yahoo.com
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