- Report: #673160
Report - Rebuttal - Arbitrate
Complaint Review: Wirks Moving & Storage
Wirks Moving & Storage4492 Acworth Industrial Drive Acworth, Georgia United States of America
Wirks Moving & Storage Thomas J. Wirks, Bait & Switch, Extortion Acworth, Georgia
*UPDATE Employee ..inside information: We Never Gave A Guarantee On The Flexible Move Option
*Consumer Comment: Great Experience with Wirks Moving and Storage
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I contacted and scheduled a move with Wirks. The move was to cost $1450. Pick-up 8 am on 12/20/2010 (monday morning). The sales person (Ernie) guaranteed delivery by 12/28/2010 in Washington, DC. He was also attempting to make the delivery sooner (12/23/2010). As I needed, to reserve an elevator at the destination, I continued to pursue an exact delivery time. On the morning of Saturday 12/18/2010, another person from Wirks, Jim, contacted me to schedule delivery. In the morning, he assured me it would not be 12/23/2010 but it would be on or before 12/31/2010.
Late in the evening of 12/18/2010 Jim called to tell me that not only would they not be delivering by 12/31/2010 but that he really had no idea when the delivery would take place--"maybe the first week of January." Both Ernie and Jim knew that the delivery had to be received no later than 1/3/2011. After 1/3/2011, I would not be available for receipt for several weeks. Late on a Saturday night before my Monday morning move, Jim informed me that the only way I could be guaranteed delivery by 12/31/2010 would be if I paid $1950 rather than the $1450 I was originally quoted for a "no later than" 12/28/2010 delivery.
This is clearly bait and switch. They put me into a terrible position that is now going to cost me thousands of dollars to get out of. I've been forced to cancel non-refundable flights. I'm having to pay much higher numbers for a "no notice" move. I've had to change and cancel all of my holiday plans. They knew full well that I'd never be able to get another mover on Saturday night or Sunday and just expected me to cave to the extortion of an additional $500.
This report was posted on Ripoff Report on 12/18/2010 08:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wirks-Moving-Storage/Acworth-Georgia-30101/Wirks-Moving-Storage-Thomas-J-Wirks-Bait-Switch-Extortion-Acworth-Georgia-673160. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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