- Report: #1048459
Report - Rebuttal - Arbitrate
Complaint Review: Wizard Wood Wands
Wizard Wood WandsWizard Wood Wands PO Box 15044 Panama City, Florida USA
Wizard Wood Wands Never Received Wand Panama City Florida
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I ordered a wand 7 weeks ago, the day I ordered the money was taken from my account and switched from "pending" to "approved".
It says to contact them in 6-8 weeks if you never received your wand, since crafting takes from 2-3 weeks. I just figured they had a lot of orders so I waited. I emailed every email address they had, and even sent a reply to them via the confirmation email I recieved when I ordered. No response. The phone number doesn't work.
So I filed a dispute with my bank to get my money back for never receiving my item. Needless to say I have a very disappointed nephew who still checks the post every day (including Sundays) to see if his wand came. I don't want the product anymore as I told him we would go get him a nicer wand.
Updated emails saying there are a lot of orders or where your request is in the queue would be nice to let people know. But when you don't even get a reply to simple email asking a single question- then it's not worth your time to order from these people.
This report was posted on Ripoff Report on 05/04/2013 02:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wizard-Wood-Wands/Panama-City-Florida-32406/Wizard-Wood-Wands-Never-Received-Wand-Panama-City-Florida-1048459. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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