- Report: #904466
Report - Rebuttal - Arbitrate
Complaint Review: Wizard Wood Wands
Wizard Wood WandsPO Box 15044 Panama City, Florida United States of America
Wizard Wood Wands www.wizardwands.net Multiple failures to return email correspondence, status report letter returned, failure to deliver product Panama City, Florida
*Author of original report: Checked site
I waited the 6-8 weeks that the website said it would probably take to craft and send out the finished product. I began emailing the addresses provided on the website (after never receiving my wand) under different subject lines, knowing from the site that my emails might get filtered and never viewed, beginning May 15, 2012. The first email that was never answered was actually sent on March 10, a question of whether or not I sent my scanned image of my desired custom wand handle sketch to the right address, which received no reply. I sent emails regarding the status of my wand on the following dates, all never responded to: 5/6 , 5/15, 5/20 , 5/25.
I sent a letter to the address provided in my confirmation email on June 9, 2012 asking about the status of my wand. I provided a screen shot image of the confirmation email information, along with an image of the handle sketch I had sent back in March. Today, June 28, 2012, I got my letter returned, a yellow label on the envelope saying it wasn't deliverable as addressed, and "unable to forward."
What frustrates me was that this was a birthday gift from my boyfriend, who is away in the military. I'm usually unmoveable on him getting me presents, no matter what the occasion, but I consented to him buying me the certificate for a custom wand. The last thing I want to tell him is that he got money stolen from him by a fraudulent site.
This report was posted on Ripoff Report on 06/28/2012 11:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wizard-Wood-Wands/Panama-City-Florida-32406/Wizard-Wood-Wands-wwwwizardwandsnet-Multiple-failures-to-return-email-correspondence-s-904466. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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