On November 24, 2006 my wife and I were walking by Wolf/Ritz camera. We stopped to look in and one of the employees excitedly expressed a rebate deal they had going on with the Epson R340 printers.
I was not interested until they GUARANTEED me that this is a legitimate rebate and stated that they would print the rebate forms for me. I finally agreed to purchase 3 of these printers, one for myself and the other two for Christmas gifts.
The rebate when printed comes out on one page yet there are two separate rebates on this page. Each rebate is for $50 which means I would end up with a total of $100 for each printer.
I followed the rebate rules perfectly. Each printer went to a separate address which qualifies each printer for the rebates. However, we only received a $50 rebater per printer. After many conversations with the store manager, the customer service manager at one of the Wolf Camera offices and hours of my time I got no where.
They continue to tell me this was a mistake and that only $50 per printer is allowed. I have the original and copies of the rebate forms and receipts. I asked them how can this be a mistake when they printed out the rebates for me, they verified that the two rebates on each page equate to $100 total per printer.
They then changed their story and said that was only if a camera was purchased. Then after I showed them that was for a separate rebate because the rebate that required a camera purchase does not come anywhere near to matching the rebate document that I have, they then changed their story again and said that now the rebate should not have printed two rebates on one page.
I talked to many different Wolf Camera managers and supervisors only to receive many different stories and excuses. I have given them ample time to do the right thing. I an now filing a report with the Better Business Bureau, Federal Trade Commission and State Attorney.