I am a web developer and I had an important project that I was working on. I had ran into a code issue with importing Flash files into one of my Drupal modules. In order to meet my deadline I decided to purchase a Flash Photo Gallery template and load up the SWF file into the module.
After purchasing the download (mac version) from Wondershare I discovered that the files were not working. I sent them an email and it took the several days to contact me back.
I have been back and forth (via email) with the techs regarding the issue with the product and requested a refund. They contact me 24 hours later apologizing for the inconvenience and offering me a refund only if they can't solve my problem.
I have done everything that they have requested just to let them understand that I am trying to work with the company and the techs have yet to solve my issue, therefore I am entitled to the refund. They still refuse to refund my money knowing that they are unable to fix the technical problems.
Through some research I discovered that the Flash software files for (mac versions) are new and that the bugs have not been worked out, which I shared with the technicians.
I had to take a loss for turning in the project a little late however, I was able to build my own Custom Flash Photo Gallery and figure out the correct codes to load it into the Drupal module.
The company has yet to refund me the money and I want others to beware of the unscrupulous tactics that Wondrshare uses. They do not uphold to their contract agreement that guarantees the consumer a refund withinn 30 days.