- Report: #971026
Complaint Review: Wondershare Video Converter
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| Wondershare Video Converter
Internet United States of America |
|
Wondershare Video Converter False advertising, complete rip off Internet
*UPDATE Employee: Wondershare Customer Service Responds
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I was convinced how good the product was and all 5 user reviews posted gave it 5 stars out of 5, so I paid for the full version of the program online. Once I received the registration code, I ran the program again using the code, and tried to convert one of the files I had just previously converted for under 5 minutes.
The timer that came up now said 1 hour and 20 minutes! This was a total rip off! I immediately filed a report online through their website asking for a refund, but did not even receive an acknowledgement of the complaint as most customer service sites will do.
I hope other people will be smarter than me and check this Ripoff Report web site before they purchase the product. I intend to spread the word however I can.
This report was posted on Ripoff Report on 11/18/2012 02:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wondershare-Video-Converter/internet/Wondershare-Video-Converter-False-advertising-complete-rip-off-Internet-971026. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
Wondershare Customer Service Responds
AUTHOR: Teresa - (United States of America)
SUBMITTED: Monday, February 18, 2013
As international software provider, Wondershare have 10 years history and win reputation overseas, and we believe that nothing is more important than making our customers happy.
In response to the points you raised in your comment:
1. The trial version and full version do not have function difference honestly.
2. The conversion speed are influenced by many factors: computer configuration, current CPU working status, other application interfere, output format to convert etc.
3. We promise to respond every e-mail from users within 24 hours. It is possible that there is e-mail missing due to Internet or system glitches.
Would you tell us which OS you purchased (Windows, Mac), and which version number you are using now?
We are sure to provide some suggestions for you, and will not hesitate to refund if there is no solution. You can contact us again here to tell us your concerns. We would be more than willing to serve you.
http://support.wondershare.com/contact-support/contact-support-team1.html
