• Report: #870166

Complaint Review: Wondershare

  • Submitted: Tue, April 17, 2012
  • Updated: Mon, February 18, 2013

  • Reported By: anonymous — USA
Wondershare
Internet United States of America

Wondershare Wondershare Video Editor Free trial download came with adware that continues to run after the program has been removed. Internet

*Consumer Comment: Same problems with Wondershare -

*Consumer Comment: Do Not Use Wondershare Ever

*Consumer Comment: Why not REMOVE IT PERMANENTLY?

*UPDATE Employee: Wondershare Customer Service Responds

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Downloaded the trial version to see if it would fit my needs. Wondshare Video Editor was not the best option for what I was trying to do. I then removed the program from my computer.

Now I have an ad that keeps popping up on my computer advertising for me to buy the software. I have yet to find where it is originating so I can remove it.

I would not download software from this company or do business with them.

This report was posted on Ripoff Report on 04/17/2012 08:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wondershare/internet/Wondershare-Wondershare-Video-Editor-Free-trial-download-came-with-adware-that-continues-t-870166. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Same problems with Wondershare -

AUTHOR: Stevefromboca - ()

I bought the product and within minutes I had uncontrolable popups.  Had to call in a data security guru to solve my problem.  It cost me a bundle.  

The software is better than average but I am afraid to re-install.  This is the last time I buy from a company that doen't have phone support. I have used video editing software for a long time and continue to try many related products.  This is my first bad experience.  My recommendation would be to use anyting else.  Is it possible it wa me and not Wondershare!

I have been using computers sine '81, have maintained a large network in my office and home.  

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#2 Consumer Comment

Do Not Use Wondershare Ever

AUTHOR: James - ()

It is all very well someone from Wondershare saying they take customer complaints very seriously blah blah blah but in the end everyone knows they deliberately place programs onto peoples computers which are not removed by unistalling them which is dishonest.

Why should uninstalling their software not remove all of the software you thought you were downloading from them?

In my opinion, Wondershare should be reported to the relevant authorities and put out of business. I will certainly never buy anything from them and warn all my friends about downloading anything from this company.

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#3 Consumer Comment

Why not REMOVE IT PERMANENTLY?

AUTHOR: Cet413 - ()

Telling a user how to fix it is fine but I noticed you said nothing about removing your adware in the future.  I know for a fact it's a simple programming change.  There are lots of complaints of this adware.  You're losing business because of it.  Oh Well. 

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#4 UPDATE Employee

Wondershare Customer Service Responds

AUTHOR: Teresa - (United States of America)

Having understood the inconvenience caused to you, we feel worried. Wondershare Software does take customer care seriously.

Please delete the pop up message by this step for a try:
1.Press Ctrl + Alt
+ Delete on keyboard at the same time, choose Start Task Manager to open
Windows Task Manager and click Processes, choose AShelp.exe and click End
Process to close it.

2.Go to C:\Program
Files\Common Files\Wondershare\Wondershare Helper Compact, delete all the
folder in that path and then launch the program to check again.

If this does not help, please contact us for further assistance. Here is the link to submit an online form:
http://support.wondershare.com/contact-support/contact-support-team1.html
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