- Report: #870166
Complaint Review: Wondershare
| Wondershare
Internet United States of America |
|
Wondershare Wondershare Video Editor Free trial download came with adware that continues to run after the program has been removed. Internet
*UPDATE Employee: Wondershare Customer Service Responds
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Now I have an ad that keeps popping up on my computer advertising for me to buy the software. I have yet to find where it is originating so I can remove it.
I would not download software from this company or do business with them.
This report was posted on Ripoff Report on 04/17/2012 08:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wondershare/internet/Wondershare-Wondershare-Video-Editor-Free-trial-download-came-with-adware-that-continues-t-870166. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
Wondershare Customer Service Responds
AUTHOR: Teresa - (United States of America)
SUBMITTED: Monday, February 18, 2013
Please delete the pop up message by this step for a try:
1.Press Ctrl + Alt
+ Delete on keyboard at the same time, choose Start Task Manager to open
Windows Task Manager and click Processes, choose AShelp.exe and click End
Process to close it.
2.Go to C:\Program
Files\Common Files\Wondershare\Wondershare Helper Compact, delete all the
folder in that path and then launch the program to check again.
If this does not help, please contact us for further assistance. Here is the link to submit an online form:
http://support.wondershare.com/contact-support/contact-support-team1.html

