• Report: #958425

Complaint Review: Wood& Fullerton Goodyear

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  • Submitted: Mon, October 22, 2012
  • Updated: Thu, October 25, 2012

  • Reported By: Kaye — Peachtree corners Georgia United States of America
Wood& Fullerton Goodyear
4041 Holcomb Bridge Rd. Norcross, Georgia United States of America

Wood& Fullerton Goodyear Replacement parts are poor quality!! Designed to not last! Norcross, Georgia

*UPDATE Employee: Wood & Fullerton Goodyear has an awesome Nationwide Warranty

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My husband and I have given Wood & Fullerton a lot of business in past few years. Because they were close to us we used them but have been disappointed with the quality and treatment given to us by 2 different managers.

My husband had his timing belt replaced only to find out they put it on improperly, causing so much damage he had to scrap it and buy a vehicle.(the previous one had been paid off)

I had a serpentine belt replaced only to be told it needed replacing again after only 16,000 miles!

After attempts to speak with the managers at each of these incidents we were handled with condescension nada very flippant attitude by both managers. Also, the current manager disassociates himself with Goodyear when dealing with " their policies or warranties"; very convenient.

My husband and I are paying more at a different business just to avoid this business; they don't deserve our money or business and they clearly do not care about you!

This report was posted on Ripoff Report on 10/22/2012 03:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wood-Fullerton-Goodyear/Norcross-Georgia-30092/Wood-Fullerton-Goodyear-Replacement-parts-are-poor-quality-Designed-to-not-last-Norcr-958425. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Wood & Fullerton Goodyear has an awesome Nationwide Warranty

AUTHOR: Wood & Fullerton Goodyear - (USA)

Wood & Fullerton has been Locally Owned and Operated SINCE 1975. We specialize in The Goodyear Tire & Service Network Professional Automotive Repair and Service, using ASE Certified Technicians and State of the Art Computerized Equipment that includes a 12 month/12000 mile Nationwide Warranty. Wood & Fullerton are also proud sponsors of the Motorist Assurance Plan and are "AAA  Approved Service and Repair Facility". We carry Goodyear, Dunlop, Kelly, Michelin, and other fine tires.

The serpentine belt in question was installed in October, 2009. Our nationwide warranty on belts and hoses is:
Parts: Lifetime, to the original purchaser Labor: 12 months or 12,000 miles, whichever comes first. I offered to install the belt with no charge for the part and 1/2 hr labor which is book time. This customer declined and left. The entire staff at Wood & Fullerton Goodyear is dedicated to giving our customer the Best Tire and Automotive Service experience in Georgia. 
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